Is this course accredited?
Yes, it is accredited by the APMG
What is the experience of the Instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include exams?
Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams.
Are there any prerequisites for the PRINCE2 examinations?
There are no formal prerequisites for this course, however, candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination.
What is the structure of the exams?
The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "Objective Testing" format, a style of complex multiple-choice examination
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
What is the pre-course reading?
The pre-course study material which is sent upon confirmation consists of; 1) Reading the first 3 chapters of the PRINCE2® manual, “Managing Successful Projects with PRINCE2®” 2) Pre-course workbook to be completed by the Delegate and handed to Trainer at the start of course. 3) 70 multiple choice Questions to test your PRINCE2® with detailed answers. The pre-course work on a The Knowledge Academy course will require around 15 hours of study prior to the course start date.
What are the hours of the course?
The training hours are start at 9am and finish at 5pm approximately
Is there home work?
There is a minimum of 2 hours homework each evening which will be set by the instructor each day
IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?
This has been verified by APMG based on statistics of 1 year from 1 June 2011- 30 June 2012 and is based on volume of delegates
Please explain how I can report my PDUs to to PMI that I earned with The Knowledge Academy
You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained from by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The Knowledge Academy ITIL® Training day course covers the following topics:
The ITIL Foundation course consists of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.
ITIL Foundation 2011 Course Content
Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
Candidates can expect to gain knowledge and understanding in the following
Service Management as a Practice
Efficient development of new services and the improvement of existing services
Functions, Roles and Processes
Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Release and Deployment Management
Service Operation: day to day, business as usual activities
Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
- The Knowledge Academy Courseware Book
- Pre-Course Material
- Experienced Instructor
- “This was a very good course, albeit an intensive week. The trainer taught very well and gave me and my fellow classmates enough help when needed.”By Mame Kanu (Rating: 5 out of 5, 06/05/2012) from London
- “I was searching for Prince2 course for awhile and came across The Knowledge Academy who guided me through a simple booking process. I attended the course last week - it was intense but the trainer made it enjoyable.”By James Riggs (Rating: 5 out of 5, 12/04/2012) from Birmingham
- “Thanks to The Knowledge Academy for an excellent course and service. The PRINCE2 course was really valuable, the trainer was very knowledgeable. I learned so much in one week, thank you!”By Peter Flowers (Rating: 5 out of 5, 17/03/2012) from Nottingham
- “With my previous project management experience, I thought the course would be ‘simple’. But it was definitely very intensive and proved truly beneficial to attend the training. Working with other participants sharing experience helped to expand my understanding. The course was delivered maintaining the integrity and intensity of the course; at the same time engaging and sharing the experience from the Trainer which was really useful.”By Masood Ali (Rating: 5 out of 5, 06/02/2012) from London
- “The Knowledge Academy made the experience of going through intensive PRINCE2 training very clear and understandable from the initial booking. I found the course instructor not only helpful and insightful, but very easy to approach for additional help at the end of each session. I would absolutely return to The Knowledge Academy for my future training needs.”By Linda Jefferson (Rating: 5 out of 5, 11/01/2012) from Southampton
We do not currently have a video for this course
ITIL Training; Widely RecognisedITIL is well thought-out to be the world’s key set of most excellent practices of service organization that explains all-purpose terms, ideas and procedures used by the wide-reaching organizations. Organizations of different sizes and shapes can get accustomed to ITIL since it is extremely flexible and measureable. It is the most significant contributor to the accomplishment of ITIL and is well associated to the ITIL Training schemes.
Consciousness and acceptance about ITIL Course has been gradually increasing all across the world and a variety of private and public sector companies that have acknowledged it are Proctor & Gamble, Internal Revenue Service, Southwest Airlines, and Washington Mutual are finding it exceedingly beneficial. It is assumed to be the most reliable and wide qualifications of the most outstanding IT service management. The documents are used to carry out the configuration of IT Service Company and describe a range of executive dealings that have been promoted to maintain large businesses in carrying out high economic value. After get over with ITIL Training Course, a person can become proficient enough of key theories like the capabilities, service agreement and capital.
Sustained by widespread and comprehensive training schemes, ITIL is credited by teaching organizations, implementation and assessment tools. ITIL is a prepared and a finest practice structure which is worn out from the public along with the private sectors internationally. In the present day world, the Information Technology Infrastructure Library (ITIL) is perhaps the most generally established and acknowledged advancement for the IT service organization all around the world. Consequently, ITIL can be realistic from corner to corner in nearly all types of environments and surroundings.
Currently there are quite a few organizations that can facilitate in getting you well prepared for this very important ITIL Foundation Examination. With their help, it will turn out to be very easy to experience a varied set of ITIL Practice Questions that are required to appear for the exams. The response and accurate details of all the questions are prearranged in the mock test papers. You can effortlessly be promoted with the present knowledge and can hone the ITIL talent as well. The ITIL foundation courses cover up the topics that can facilitate to determine various plans and policy that are lively to control IT errands and managerial goals. In addition, ITIL has today become a worldwide phenomenon and large number of organizations is making use of it to reach the zenith point in the industry.
ITIL V3 is currently making use of the replica of service design surrounding to summarize all the requirements, structural design, processes, size and metrics.
Along with this, an individual can be an authority and a professional so that he understands how to make use of ITIL practices to classify and define different goals and targets. For this reason ITIL Certification is compulsory and devoid of this an individual will not be capable in running service roles and identify significant performance indicator. An added benefit of this course is that a person is able to manage certification course and will be talented to inspect IT business functions together with financial management, wellbeing management, merchant management, etc.