Is this course accredited?
Yes, it is accredited by the APMG.
What is the experience of the Instructor(s) delivering my course?
All of our instructor are fully accredited and have over ten years of experience in ITIL methodologies.
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include an exam?
Yes, the course includes the ITIL Managing Across The Lifecycle exam.
Are there any prerequisites for the ITIL Managing Across The Lifecycle examination?
Candidates must achieve a pass at ITIL Foundation level before completing the ITIL Managing Across The Lifecycle exam.
What is the structure of the exams?
There is a multiple choice exam taken on the final day of the course.
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
The Knowledge Academy ITIL® Service Lifecycle - Managing Across The Lifecycle 5 day course covers the following topics:
This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.
The Managing Across the Lifecycle course is compulsory for those wishing to gain the ITIL® Expert qualification and is worth 5 credits.
Objectives
This course will be your final step in achieving the ITIL Expert qualification.
Who should attend?
Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL v3 units OR a combination of v2 Practitioner and v3 units, including an ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.
Professional Qualifications
The course completes all of the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.
Topics covered
Introduction to IT Service Management Business & Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Managerial Functions
Understanding Organizational Challenges
Lifecycle Project Assessment
Understanding Complementary Industry Guidance
- The Knowledge Academy Courseware Book
- Official Exams
- Certificate
- Experienced Instructor
- Refreshments
- “Great course; very well-presented by the trainer who knew his stuff and was very happy to answer any questions.”By Robert Bird (Rating: 4.9 out of 5, 03/03/2012) from London
- “A very well constructed course with excellent course materials which were methodical and well structured. The Trainer was superb and extremely engaging, providing some excellent insight and industry knowledge, aiding in understanding of the syllabus. Overall a very useful course to someone new to the IT service environment and I have already begun using some of this new found knowledge in my day to day role.”By Sonia Chapman (Rating: 4.9 out of 5, 28/02/2012) from Leeds
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