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What is the experience of the Instructor(s) delivering my course?
All of our instructors have over 20 years world class experience including deep expertise in the implementation of best practice in work optimisation, supply chain management and the use of Lean and Six Sigma methodologies
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, The Knowledge Academy courseware folder, certificates and refreshments.
Does the course include the exam?
Yes, the course includes the Black Belt exam.
Are there any prerequisites for the Black Belt examinations?
Candidates must achieve a pass at the Green Belt level before completing the Black Belt examination.
What is the structure of the exams?
The Black exam is multiple choice
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
The Knowledge Academy ITIL® Certification day course covers the following topics:
- The ITIL Foundation course is 2 days of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
- In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
- Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
- ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.
- Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
- Candidates can expect to gain knowledge and understanding in the following
ITIL Foundation 2011 Course Content
Service Management as a Practice
- Efficient development of new services and the improvement of existing services
- Good practice
- Functions, Roles and Processes
Service Strategy: overall business aims and expectations
- Types of Service Provision
- Service Portfolio Management
- Financial Management
- Demand Management
- Business Case
Service Design: developing a solution to meet the needs of the business
- Service Catalogue Management
- Supplier Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
- Service Asset and Configuration Management
- Change Management
- Knowledge Management
- Release and Deployment Management
Service Operation: day to day, business as usual activities
- Incident Management
- Problem Management
- Request Fulfillment
- Event Management
- Access Management
- Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
- CSI Model
- Deming Cycle
Why choose The Knowledge Academy?
- We have found a way to make your learning experience enjoyable.
- We are trusted by globally leading brands as a learning partner of choice, for example JP Morgan, HSBC and Sony.
- We provide pre and post course support so you never feel alone
- All of our training is hands on we use real world examples and bring them to life
- As a market leader, globally, we have an extremely high pass rate
- We are a global company and are recognised as a leading brand for professional education
- Over 90% of our delegates come back to us for further training
- As a trusted brand, we are renowned for our focus on education and ensuring YOU pass.
- We have the best instructors in the industry which is reflected in our position as the market leader
- We provide value for money and have trained over 25,000 delegates in 2011
- You ONLY get first class treatment with The Knowledge Academy
- We have some of the most luxurious course venues worldwide
- The Knowledge Academy Courseware Book
- Pre-Course Material
- Experienced Instructor
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Getting You the best ITIL Certification
Your pronouncement will depend on the an collection of things and information that you will obtain from here. This way, thoughtful the whole thing and prefer the ITIL training course, will turn out to be easier. There are quite a lot of ITIL training courses obtainable and you are free to choose any one of them. For instance, you can get into the ITIL V3 or ITIL foundation course and gather the knowledge and the tools compulsory for the job you are about to do. So, unnecessary to mention, that, the decision should be constructive, because your life and your affluence and the betterment of your career depends on this course.
If you are thinking about spicing your job and offer something unexpected to your possible employers, then you need to think about something which will help you. If you are from the IT sectors, then getting into the ITIL course and ITIL training and achieving the ITIL certification will be perfect. If you are thinking, how ITIL certification can help you, then, you demand to read the rest of this piece of writing. Here you will get to know about the ITIL certification and the way to complete the certification too. After reading this piece, you will be able to take the pronouncement.
Getting the ITIL training and ITIL certification is not an trouble-free matter, but it is not tough either. You need to get into the ITIL course and get the ITIL training. After implementation your course, you will have to either sit for the exam, or you have to apply for the certification. You will finally get the ITIL certification and that will attract the possible employers. eventually, you will get better quality and better paying job which will make your life a lot better than ever before. The way is rather easy, but it requires labor and naturalness on your part.
There are quite a few kind of ITIL training courses obtainable and you are free to decide the most suitable one. Whatever course you choose, the aim of the course and yours will be the same and it will be getting the ITIL certification and gaining the knowledge necessary for the job. This way, you will be able to make certain your permanence in the sector. Not only that, you will also be able to use the tools gather from the ITIL course in your job. This way, the ITIL course will be able to help you.
In the conclusion of this piece of writing, I can only tell that you call for the ITIL certification and ITIL training. You may have doubts on what I am saying, but you require to know as an ITIL certification holder myself, I am saying these things from personal knowledge. if you want to last in the IT sector and want to get the most excellent jobs for a enhanced life, then you must have the ITIL training and ITIL certification. This way, you will be able to help yourself and make certain a enhanced potential with the help of the ITIL certification. It will prove absolutely helpful.