• Is this course accredited?

  Yes, it is accredited by the APMG.

• What is the experience of the Instructor(s) delivering my course?

  All of our instructors are fully accredited and have over ten years of experience in ITIL methodologies.

• What do The Knowledge Academy provide me on the course?

  We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.

• Does the course include exams?

  Yes, the course includes your ITIL Foundation exam.

• Are there any prerequisites for the ITIL examinations?

  There are no prerequisites to this course.

• What is the structure of the exams?

  The Foundation exam is a multiple choice exam taken on the final day of the course.

• What time shall I arrive at the venue?

  Please arrive at your training venue at 08:30am for registration

• What are the training hours?

  The course timings are start at 8.30am and finish at 6pm approximately

• What version of ITIL is this based on?

  All of The Knowledge Academy's ITIL courses are based on the latest 2011 version

• What pre-course material do you offer?

  Although not mandatory, we do provide you, via hyperlink, with a PDF version of 'An Introductory Overview of ITIL® V3'. Please note that the latest 2011 version of the handbook has not yet been published.

• Will there be homework?

  There will be a minimum of 2 hours of homework each evening

• What is the ITIL Foundation Exam Pass Guarantee?

  Our ITIL Foundation exam pass guarantee gives you confidence that we will support your learning until you pass your ITIL foundation exam. We guarantee that you will pass your ITIL foundation exam after completing our ITIL 2 day Class. All we require is for you to take the exam on Day 2 of the class, attend all class days and complete all class assignments, including your ITIL sample exams and home work . If you do not pass the ITIL Foundation exam after the 1st attempt, we will allow you to attend the class again free of charge. Should you fail the exam on your 2nd attempt (which is not included free of charge), you will be eligible to enrol in the class again, free of charge. ITIL foundation examination results must be verified to confirm re-enrolment and is subject to availability.

The Knowledge Academy

Introduction

• The ITIL Foundation course is 2 days of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
• In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes: 
• Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
• ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.

Pre-requisites

• Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook.  In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
• Candidates can expect to gain knowledge and understanding in the following 

ITIL Foundation 2011 Course Content

Service Management as a Practice

• Efficient development of new services and the improvement of existing services
• Good practice
• Functions, Roles and Processes

Service Strategy: overall business aims and expectations

• Types of Service Provision
• Service Portfolio Management
• Financial Management
• Demand Management
• Business Case

Service Design: developing a solution to meet the needs of the business

• Service Catalogue Management
• Supplier Management
• Service Level Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Information Security Management

Service Transition: implementing service designs so that service operations can manage the services

• Service Asset and Configuration Management
• Change Management
• Knowledge Management
• Release and Deployment Management

Service Operation: day to day, business as usual activities

• Incident Management
• Problem Management
• Request Fulfillment
• Event Management
• Access Management
• Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision 

• CSI Model
• Deming Cycle

Why choose The Knowledge Academy?

• We have found a way to make your learning experience enjoyable.
• We are trusted by globally leading brands as a learning partner of choice, for example JP Morgan, HSBC and Sony.
• We provide pre and post course support so you never feel alone
• All of our training is hands on we use real world examples and bring them to life
• As a market leader, globally, we have an extremely high pass rate
• We are a global company and are recognised as a leading brand for professional education
• Over 90% of our delegates come back to us for further training
• As a trusted brand, we are renowned for our focus on education and ensuring YOU pass.
• We have the best instructors in the industry which is reflected in our position as the market leader
• We provide value for money and have trained over 25,000 delegates in 2011
• You ONLY get first class treatment with The Knowledge Academy
• We have some of the most luxurious course venues worldwide

• The Knowledge Academy Courseware Book
• Pre-Course Material
• Exam
• Certificate
• Experienced Instructor
• Refreshments

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ITIL training is absolutely essential for career development in IT services

ITIL certification was originally developed by OGC with the intention of using IT as a device to bring about positive change and progress in the business. A large number of organizations have earned ITIL certification for the benefits it derives and more are on the verge of introducing it. The most recent version of the ITIL is the ITIL V3. ITIL V3 provides a more simplified and logical approach to IT service management and has a clearer and easier direction. The ITIL Foundation level along with intermediate, expert and master level courses are offered by multiple ITIL Training providing companies all over the world. On the other hand, professionals can also undertake the ITIL Training or ITIL Course through online research saving their time and money. The higher professionals related with IT service management field, need to plan for going through ITIL Training expert level course that enhances their expertise based on the most inventive methods in IT practices.

Information about ITIL training and ITIL certification

It is not a problem to register into even the finest and most respected ITIL training programs- this is mainly a question of students’ free time and economics possessions- because the ITIL training programs do not build the pre- qualification their strict constraint. Any earlier training and knowledge in any section of the IT industry would be a huge benefit for their victorious ITIL certification, in the extensive run. The ITIL training gives valuable and previously finished solutions for all probable purposes in that respect. ITIL training course certification has really become an incredible source for IT professionals who are seriously thinking about receiving into IT organization for additional career improvement. The ITIL V3 has recommended a new certification path with a slight different ITIL Course and qualifications from the previous ones. The new qualifications are the ITIL Foundation, Intermediate, Expert and Master.

The requirements for passing the ITIL examination and getting ITIL certification

Candidates need to pass the levels in a sequential manner starting from the ITIL Foundation until ITIL certification Expert. The qualifications can be earned by passing the respective exams. ITIL is a framework of knowledge for identifying, planning, delivering and supporting IT services with the need of the business. ITIL provides a more improved IT services at a reduced cost with a greater productivity. Initially developed by CCTA and afterwards amended with the alliance of OGC, the ITIL has undergone regular make over to stay up-to-date with the changing needs of the business and times.

All about ITIL course and ITIL certification

ITIL is a standard set of practices for IT service management developed for coordinating IT services with the requisite and demand of the business. ITIL V3 is the most recent and updated version of ITIL providing a more simplified and logical approach to IT service management. The impeccable success of the ITIL framework has resulted in the introduction of the ITIL Certification to confer an industrial recognition to the individuals who have gained sufficient knowledge and understanding of the ITIL framework.