• Is this course accredited?

  Yes, it is accredited by the APMG

• What is the experience of the Instructor(s) delivering my course?

  All of our instructors are fully accredited and have over ten years of experience

• What do The Knowledge Academy provide me on the course?

  We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.

• Does the course include exams?

  Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams.

• Are there any prerequisites for the PRINCE2 examinations?

  There are no formal prerequisites for this course, however, candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination.

• What is the structure of the exams?

  The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "Objective Testing" format, a style of complex multiple-choice examination

• What time shall I arrive at the venue?

  Please arrive at your training venue for 08:45am

• What is the pre-course reading?

  The pre-course study material which is sent upon confirmation consists of; 1) Reading the first 3 chapters of the PRINCE2® manual, “Managing Successful Projects with PRINCE2®” 2) Pre-course workbook to be completed by the Delegate and handed to Trainer at the start of course. 3) 70 multiple choice Questions to test your PRINCE2® with detailed answers. The pre-course work on a The Knowledge Academy course will require around 15 hours of study prior to the course start date.

• What are the hours of the course?

  The training hours are start at 9am and finish at 5pm approximately

• Is there home work?

  There is a minimum of 2 hours homework each evening which will be set by the instructor each day

• IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?

  This has been verified by APMG based on statistics of 1 year from 1 June 2011- 30 June 2012 and is based on volume of delegates

• Please explain how I can report my PDUs to to PMI that I earned with The Knowledge Academy

  You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained from by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx

• How long until I receive the course confirmation details?

  Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

The Knowledge Academy ITIL® Training day course covers the following topics:

The ITIL Foundation course consists of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.

In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes: 

Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement

ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.

ITIL Foundation 2011 Course Content

Pre-requisites

Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.

Candidates can expect to gain knowledge and understanding in the following 

Service Management as a Practice

Efficient development of new services and the improvement of existing services
Good practice
Functions, Roles and Processes

Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Financial Management
Demand Management
Business case

Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management

Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Change Management
Knowledge Management
Release and Deployment Management

Service Operation: day to day, business as usual activities
Incident Management
Problem Management
Request Fulfillment
Event Management
Access Management
Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
CSI Model
Deming Cycle

Exam Format
Multiple choice
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book

• The Knowledge Academy Courseware Book
• Pre-Course Material
• Exam
• Certificate
• Experienced Instructor
• Refreshments

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Getting You the best ITIL Certification

The decision

Your pronouncement will depend on the an collection of things and information that you will obtain from here. This way, thoughtful the whole thing and prefer the ITIL training course, will turn out to be easier. There are quite a lot of ITIL training courses obtainable and you are free to choose any one of them. For instance, you can get into the ITIL V3 or ITIL foundation course and gather the knowledge and the tools compulsory for the job you are about to do. So, unnecessary to mention, that, the decision should be constructive, because your life and your affluence and the betterment of your career depends on this course.

If you are thinking about spicing your job and offer something unexpected to your possible employers, then you need to think about something which will help you. If you are from the IT sectors, then getting into the ITIL course and ITIL training and achieving the ITIL certification will be perfect. If you are thinking, how ITIL certification can help you, then, you demand to read the rest of this piece of writing. Here you will get to know about the ITIL certification and the way to complete the certification too. After reading this piece, you will be able to take the pronouncement.

The way

Getting the ITIL training and ITIL certification is not an trouble-free matter, but it is not tough either. You need to get into the ITIL course and get the ITIL training. After implementation your course, you will have to either sit for the exam, or you have to apply for the certification. You will finally get the ITIL certification and that will attract the possible employers. eventually, you will get better quality and better paying job which will make your life a lot better than ever before. The way is rather easy, but it requires labor and naturalness on your part.

The course

There are quite a few kind of ITIL training courses obtainable and you are free to decide the most suitable one. Whatever course you choose, the aim of the course and yours will be the same and it will be getting the ITIL certification and gaining the knowledge necessary for the job. This way, you will be able to make certain your permanence in the sector. Not only that, you will also be able to use the tools gather from the ITIL course in your job. This way, the ITIL course will be able to help you.

Conclusion

In the conclusion of this piece of writing, I can only tell that you call for the ITIL certification and ITIL training. You may have doubts on what I am saying, but you require to know as an ITIL certification holder myself, I am saying these things from personal knowledge. if you want to last in the IT sector and want to get the most excellent jobs for a enhanced life, then you must have the ITIL training and ITIL certification. This way, you will be able to help yourself and make certain a enhanced potential with the help of the ITIL certification. It will prove absolutely helpful.