• Is this course accredited?

  Yes, it is accredited by the APMG

• What is the experience of the Instructor(s) delivering my course?

  All of our instructors are fully accredited and have over ten years of experience

• What do The Knowledge Academy provide me on the course?

  We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.

• Does the course include exams?

  Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams.

• Are there any prerequisites for the PRINCE2 examinations?

  There are no formal prerequisites for this course, however, candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination.

• What is the structure of the exams?

  The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "Objective Testing" format, a style of complex multiple-choice examination

• What time shall I arrive at the venue?

  Please arrive at your training venue for 08:45am

• What is the pre-course reading?

  The pre-course study material which is sent upon confirmation consists of; 1) Reading the first 3 chapters of the PRINCE2® manual, “Managing Successful Projects with PRINCE2®” 2) Pre-course workbook to be completed by the Delegate and handed to Trainer at the start of course. 3) 70 multiple choice Questions to test your PRINCE2® with detailed answers. The pre-course work on a The Knowledge Academy course will require around 15 hours of study prior to the course start date.

• What are the hours of the course?

  The training hours are start at 9am and finish at 5pm approximately

• Is there home work?

  There is a minimum of 2 hours homework each evening which will be set by the instructor each day

• IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?

  This has been verified by APMG based on statistics of 1 year from 1 June 2011- 30 June 2012 and is based on volume of delegates

• Please explain how I can report my PDUs to to PMI that I earned with The Knowledge Academy

  You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained from by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx

• How long until I receive the course confirmation details?

  Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

The Knowledge Academy ITIL® Training day course covers the following topics:

The ITIL Foundation course consists of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.

In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes: 

Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement

ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.

ITIL Foundation 2011 Course Content

Pre-requisites

Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.

Candidates can expect to gain knowledge and understanding in the following 

Service Management as a Practice

Efficient development of new services and the improvement of existing services
Good practice
Functions, Roles and Processes

Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Financial Management
Demand Management
Business case

Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management

Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Change Management
Knowledge Management
Release and Deployment Management

Service Operation: day to day, business as usual activities
Incident Management
Problem Management
Request Fulfillment
Event Management
Access Management
Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
CSI Model
Deming Cycle

Exam Format
Multiple choice
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book

• The Knowledge Academy Courseware Book
• Pre-Course Material
• Exam
• Certificate
• Experienced Instructor
• Refreshments

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ITIL training is absolutely essential for career development in IT services

ITIL certification was originally developed by OGC with the intention of using IT as a device to bring about positive change and progress in the business. A large number of organizations have earned ITIL certification for the benefits it derives and more are on the verge of introducing it. The most recent version of the ITIL is the ITIL V3. ITIL V3 provides a more simplified and logical approach to IT service management and has a clearer and easier direction. The ITIL Foundation level along with intermediate, expert and master level courses are offered by multiple ITIL Training providing companies all over the world. On the other hand, professionals can also undertake the ITIL Training or ITIL Course through online research saving their time and money. The higher professionals related with IT service management field, need to plan for going through ITIL Training expert level course that enhances their expertise based on the most inventive methods in IT practices.

Information about ITIL training and ITIL certification

It is not a problem to register into even the finest and most respected ITIL training programs- this is mainly a question of students’ free time and economics possessions- because the ITIL training programs do not build the pre- qualification their strict constraint. Any earlier training and knowledge in any section of the IT industry would be a huge benefit for their victorious ITIL certification, in the extensive run. The ITIL training gives valuable and previously finished solutions for all probable purposes in that respect. ITIL training course certification has really become an incredible source for IT professionals who are seriously thinking about receiving into IT organization for additional career improvement. The ITIL V3 has recommended a new certification path with a slight different ITIL Course and qualifications from the previous ones. The new qualifications are the ITIL Foundation, Intermediate, Expert and Master.

The requirements for passing the ITIL examination and getting ITIL certification

Candidates need to pass the levels in a sequential manner starting from the ITIL Foundation until ITIL certification Expert. The qualifications can be earned by passing the respective exams. ITIL is a framework of knowledge for identifying, planning, delivering and supporting IT services with the need of the business. ITIL provides a more improved IT services at a reduced cost with a greater productivity. Initially developed by CCTA and afterwards amended with the alliance of OGC, the ITIL has undergone regular make over to stay up-to-date with the changing needs of the business and times.

All about ITIL course and ITIL certification

ITIL is a standard set of practices for IT service management developed for coordinating IT services with the requisite and demand of the business. ITIL V3 is the most recent and updated version of ITIL providing a more simplified and logical approach to IT service management. The impeccable success of the ITIL framework has resulted in the introduction of the ITIL Certification to confer an industrial recognition to the individuals who have gained sufficient knowledge and understanding of the ITIL framework.