• Is this course accredited?

  Yes, it is accredited by the APMG

• What is the experience of the Instructor(s) delivering my course?

  All of our instructors are fully accredited and have over ten years of experience

• What do The Knowledge Academy provide me on the course?

  We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.

• Does the course include exams?

  Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams.

• Are there any prerequisites for the PRINCE2 examinations?

  There are no formal prerequisites for this course, however, candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination.

• What is the structure of the exams?

  The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "Objective Testing" format, a style of complex multiple-choice examination

• What time shall I arrive at the venue?

  Please arrive at your training venue for 08:45am

• What is the pre-course reading?

  The pre-course study material which is sent upon confirmation consists of; 1) Reading the first 3 chapters of the PRINCE2® manual, “Managing Successful Projects with PRINCE2®” 2) Pre-course workbook to be completed by the Delegate and handed to Trainer at the start of course. 3) 70 multiple choice Questions to test your PRINCE2® with detailed answers. The pre-course work on a The Knowledge Academy course will require around 15 hours of study prior to the course start date.

• What are the hours of the course?

  The training hours are start at 9am and finish at 5pm approximately

• Is there home work?

  There is a minimum of 2 hours homework each evening which will be set by the instructor each day

• IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?

  This has been verified by APMG based on statistics of 1 year from 1 June 2011- 30 June 2012 and is based on volume of delegates

• Please explain how I can report my PDUs to to PMI that I earned with The Knowledge Academy

  You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained from by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx

• How long until I receive the course confirmation details?

  Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

The Knowledge Academy ITIL® Training day course covers the following topics:

The ITIL Foundation course consists of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.

In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes: 

Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement

ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.

ITIL Foundation 2011 Course Content

Pre-requisites

Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.

Candidates can expect to gain knowledge and understanding in the following 

Service Management as a Practice

Efficient development of new services and the improvement of existing services
Good practice
Functions, Roles and Processes

Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Financial Management
Demand Management
Business case

Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management

Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Change Management
Knowledge Management
Release and Deployment Management

Service Operation: day to day, business as usual activities
Incident Management
Problem Management
Request Fulfillment
Event Management
Access Management
Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
CSI Model
Deming Cycle

Exam Format
Multiple choice
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book

• The Knowledge Academy Courseware Book
• Pre-Course Material
• Exam
• Certificate
• Experienced Instructor
• Refreshments

There hasn't been any testimonials submitted to this course

We do not currently have a video for this course

Preparing for ITIL Certification exam

The exam

So, it's clear right now, that having the ITIL certification depends on your choice of stepping into the course. If you were to think as possible manage a test and studies along with your IT career and job, then your ITIL foundation could be the option, otherwise, it must be the ITIL V3. Needless to say that, to be able to pass your exam, you have to study and for that stepping into the ITIL course won't be enough. You need to be seriously interested in your ITIL training course and ITIL certification. In this way, you can get your ITIL certification.

The data

In reply to the question that's been asked in the title with this piece, you'll need to keep in mind that, you will find many forms of ITIL training courses available and you're free to decide on among them. You can find the courses like ITIL V3 and ITIL foundation and many more. You'll need to sit in the exam in a number of the courses and in a few others; you'll need not to sit in the exam. For instance, if you're stepping into the ITIL V3, then you will see you should not sit in the exam and if you're stepping into the ITIL foundation, you have to sit for the exam.

This really is indeed one of the very most crucial questions as possible ask and you need to get a reasonable answer to the question and only then, you will have a way to come to a decision and reap benefits out of it. You'll need to keep in mind that, to be able to get the top, you have to choose something extra just like the ITIL training and ITIL certification. To be able to obtain the ITIL certification, you have to enter the ITIL training course and after completing the course; you will have a way to have the certification. So, you have to gather informative data on the topic.

Your take

It will ultimately be your take. If you're more comfortable with the exam, you then have to find yourself in the suitable ITIL certification course. If you're not more comfortable with the exam, stepping into another ITIL training course ought to be your choice. So, your choice about your having the ITIL training and ITIL certification depend you a lot. Since it is your lifetime, you're free to decide on among the different ITIL training courses and get your ITIL certification. It will soon be reflected in your career too, so choose wisely and ensure a much better life.

Conclusion

In the final outcome with this piece, if you're interested to have some advice from an ITIL certification holder IT professional like me, I could inform you that stepping into the ITIL training course, having the ITIL training and deciding on the ITIL certification will soon be some of the greatest decisions of one's life. Not just that, your choice in regards to the ITIL certification may make or break your lifetime and ensure complete happiness, better career and life for you. So, you need to be pretty careful and then take your choice with a very good head and after considering all of your options.