Course information

BCS Professional Certificate in Stakeholder Engagement Training Course Outline

Module 1: Stakeholders

  • Types of Stakeholder
  • Stakeholder Analysis and Prioritisation
  • Stakeholder Planning and Monitoring
  • Stakeholder Perspectives

Module 2: Communication

  • Communication Process
  • Barriers to Communication
  • Active Listening
  • Listening Behaviours

Module 3: Working with Stakeholder Groups

  • Group Development Process
  • Learning Styles

Module 4: Facilitated Workshops

  • Benefits of Facilitated Workshops
  • Roles in a Facilitated Workshop
  • Stages of a Facilitated Workshop
  • Facilitated Workshop Planning
  • Running a Facilitated Workshop
  • Facilitation Techniques

Module 5: Rapport

  • Nature of Rapport
  • Mehrabian’s Elements in Communication
  • Techniques for Creating and Sustaining Rapport
  • Building Rapport Using Mirror, Match, Pace

Module 6: Creative Problem-solving

  • Creative Problem-solving Process 
  • Barriers to Creativity
  • Techniques for Generating Ideas 
  • Managing the Creative Thinking Process Using de Bono’s Six Hats 

Module 7: Managing Expectations

  • Categories of Expectations 
  • Sources of Expectations
  • Process for Managing Expectations  

Module 8: Negotiating with Stakeholders

  • GETTING TO YES Approach
  • BATNA
  • Integrative and Distributive Negotiation 

Module 9: Managing Conflict

  • Roots of Conflict – Goals, Judgements, Values 
  • Options for Conflict Resolution
  • Thomas-Kilmann Conflict MODE Instrument 

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Who Should Attend this BCS Professional Certificate in Stakeholder Engagement Training Course?

This BCS Professional Certificate in Stakeholder Engagement Training Course is ideal for professionals who are keen to enhance their ability to manage and engage effectively with stakeholders in a variety of settings. It is particularly beneficial for:

  • Project Managers
  • Communication Officers
  • Change Managers
  • Business Analysts
  • HR Professionals
  • Public Relations
  • Senior Executives

Prerequisites for BCS Professional Certificate in Stakeholder Engagement Training Course

There are no formal prerequisites to attend this BCS Professional Certificate in Stakeholder Engagement Training Course.

BCS Professional Certificate in Stakeholder Engagement Training Course Overview

Stakeholder engagement is a crucial aspect of any successful project, ensuring that all parties involved are aligned, informed, and working towards a common goal. This course provides an in-depth understanding of stakeholder dynamics, equipping delegates with the skills necessary to effectively engage and manage stakeholders in various contexts, whether in project management, business analysis, or any organisational change initiatives.

Proficiency in Stakeholder Engagement is vital for professionals who aim to lead projects to success, minimise conflicts, and foster collaboration across teams. This skill is particularly essential for Project Managers, Business Analysts, Change Managers, and anyone involved in decision-making processes within their organisation. Mastery of stakeholder engagement can significantly enhance a professional's ability to drive projects forward, ensuring that all voices are heard and considered.

This intensive 2-day training equips delegates with practical tools and techniques to engage stakeholders effectively. Through interactive sessions, delegates will learn how to identify and analyse stakeholders, manage expectations, and communicate effectively with diverse groups. The course also covers strategies for overcoming challenges in stakeholder management, ensuring that delegates leave with actionable insights that can be immediately applied in their roles.

Course Objectives

  • To identify and analyse different types of stakeholders effectively
  • To apply appropriate communication strategies for diverse groups
  • To plan and conduct facilitated workshops for stakeholder engagement
  • To develop techniques for building and sustaining rapport
  • To employ creative problem-solving and conflict management strategies
  • To understand and navigate the complexities of negotiating with stakeholders

After completing this training, delegates will be well-equipped to engage stakeholders in a manner that ensures mutual understanding and cooperation. They will be proficient in using structured approaches to analyse and prioritise stakeholder needs and expectations.

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What’s included in this BCS Professional Certificate in Stakeholder Engagement Training Course?

  • BCS Professional Certificate in Stakeholder Engagement Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Professional Certificate in Stakeholder Engagement Certificate.
  • Digital Delegate Pack.

BCS Professional Certificate in Stakeholder Engagement Exam Information

The BCS Professional Certificate in Stakeholder Engagement exam evaluates a candidate ability to effectively engage and manage stakeholders across a variety of business contexts. This assessment ensures a comprehensive understanding of stakeholder analysis, prioritisation techniques, communication processes, and engagement strategies, aligning with BCS standards for excellence in stakeholder management. The format of the exam is as follows:

  • Question Type: Multiple-Choice
  • Total Questions: 40
  • Total Marks: 40 Marks
  • Pass Marks: 65%, or 26/40 Marks
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Abu Dhabi venue

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Abu Dhabi is the capital city of the United Arab Emirates. It is the second most populous city behind Dubai. It is also the capital of the largest of the seven member emirates of the UAE, Abu Dhabi emirate. Abu Dhabi is a rapidly growing and developing urban area with a high average in come. This has made it in to a large and advance metropolis. Abu Dhabi has an estimated population of 613,400 people. Education in the United Arab Emirates consists of primary schools, middle school and high schools. Public education is free for all UAE citizens. In 2007, the literacy rate was 91%. Thousands of citizens are seeking formal learning at 86 adult learning centres across the country. Abu Dhabi has a number of international and local universities that’s include campuses for universities such as New York Institute of Technology, Higher Colleges of Technology, New York Film Academy, Paris-Sorbonne University Abu Dhabi and United Arab Emirates University. The Abu Dhabi campus of the New York University was opened in 2010 with an inaugural class of 150 pupils. NYUAD functions as a separate liberal arts college within a university that offers complete degree programs. It describes itself as the “Worlds Honour College”. In 1975 the first government institution of higher education was opened in the United Arab Emirates. This was the United Arab Emirates University. It is centrally located in Al Ain but also has a campus in Abu Dhabi. The university has graduate and under graduate programs in nine different colleges. These colleges include: business and economics, education, engineering, food and agriculture, humanities and social sciences and law. They also offer foundation programs to prepare students for university studies. They have foundation courses in in English, Arabic and Mathematics and other support in making the transition from school to university. The Knowledge Academy is the largest training provider in United Arab Emirates with venues in 5 locations spread across the country, including Abu Dhabi.

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Address

Cristal Hotel Abu Dhabi
PO Box 72898
Abu Dhabi
United Arab Emirates

T: +971 8000311193

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led BCS Professional Certificate In Stakeholder Engagement Training in Abu Dhabi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's BCS Professional Certificate In Stakeholder Engagement Training in Abu Dhabi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's BCS Professional Certificate In Stakeholder Engagement Training in Abu Dhabi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led BCS Professional Certificate In Stakeholder Engagement Training in Abu Dhabi sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Team building opportunity

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What our customers are saying

BCS Professional Certificate In Stakeholder Engagement Training in Abu Dhabi FAQs

Please arrive at the venue at 8:45am.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is [ 2 ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for BCS Professional Certificate in Stakeholder Engagement Trainingin Abu Dhabi starts from USD3795
The Knowledge Academy is the Leading global training provider for BCS Professional Certificate in Stakeholder Engagement Training.
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