Course information

ILM Level 3 Diploma in Leadership and Management Course Outline

Total Credit Value: 40

Total Guided Learning Hours – 163

Unit 8600-300: Solving Problems and Making Decisions

Credit Value – 2

Guided Learning Hours – 9

Module 1: Know How to Describe a Problem, its Nature, Scope and Impact

  • Problem and Decision
  • Main Approaches to Problem Solving

Module 2: Know How to Gather and Interpret Information to Solve a Problem

  • The 5 Ws of Communicating Decisions

Module 3: Know How to Evaluate Options to Make a Decision

  • Advantages of Group Decision Making

Module 4: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions

  • Planning and Monitoring Techniques
  • Stakeholder Mapping

Unit 8600-302: Planning Change in the Workplace

Credit Value – 2

Guided Learning Hours – 9

Module 5: Understand the Forces for Change in an Organisation

  • What is Change?  
  • Organisational Change
  • Drivers of Change
  • Examples of Drivers of Change 

Module 6: Know How to Identify and Plan Change in an Organisation

  • Systems and Processes
  • Benefits of change
  • Managing Change
  • Change Process
  • Key Priorities for Minimising Resistance to Change

Unit 8600-303: Planning and Allocating Work

Credit Value – 2

Guided Learning Hours – 9

Module 7: Know How to Plan Work in the Workplace

  • Planning
  • Goals and Objectives
  • The ‘SMART’ Objective Setting Framework
  • Vision and Mission statements 
  • Action Planning
  • Resourcing

Module 8: Know How to Allocate Work to Team Members

  • Allocation of Responsibility
  • Monitoring
  • Time Management
  • Active Listening
  • Some Barriers to Effective Communication
  • Characteristics of Effective Communication

Module 9: Understand How to Improve the Performance of a Team in Delivering to Plan

  • Performance Improvement Planning
  • Allocate Work to Team Members
  • Assess and Support Team Performance in Achieving Objectives 
  • Resources Required to Complete the Planned Activity
  • Assess and Support Team Performance in Achieving Objectives

Unit 8600-308 Understanding Leadership

Credit Value – 2

Guided Learning Hours – 6

Module 10: Understand Leadership Styles

  • Leadership and Management
  • Key Responsibilities of the Leadership Role
  • Personal Development as a Leader

Module 11: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

  • Leadership     
  • Leadership Theories     
  • Applying Theories and Models of Motivation to Your Leadership
  • Leadership Style and Culture       
  • Adair’s Functional Leadership Model
  • Barriers to Leadership Development 

Unit 8600-309: Understand How to Establish an Effective Team

Credit Value – 1

Guided Learning Hours – 5

Module 12: Understand How to Develop and Maintain Effective Working Relationships

  • Characteristics of Team and Group Type
  • Policies and Procedures

Module 13: Understand How to Build a Team

  • The Communication Cycle 
  • Characteristics of Effective Communication
  • Trust   
  • Building, Developing and Maintaining Trust 
  • Team Development

Unit 8600-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 14: Understand the Factors that Influence Motivation Levels in the Workplace

  • Define the Term Motivation
  • Describe the Factors that may Affect Motivation Levels in the Workplace
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace
  • Impact on Organisational Performance if Employee Motivation Levels are Low 

Module 15: Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Describe a Recognised Theory of Motivation
  • How Theory of Motivation can be Used to Improve Performance in the Workplace
  • Explain How to Use Employee Engagement to Increase Motivation Levels 

Unit 8600-311: Developing Yourself and Others

Credit Value – 2

Guided Learning Hours – 9

Module 16: Know How to Identify Development Needs

  • Development
  • Elements of Development
  • Training and Education

Module 17: Know How to Develop Self and Others to Achieve Organisational Objectives

  • Benefits of Training and Development 
  • Identifying Developmental Needs
  • Feedback

Unit 8600-319: Understanding Organising and Delegating in the Workplace

Credit Value – 1

Guided Learning Hours – 4

Module 18: Understand How to Organise People to Achieve Objectives

  • Understanding Organisations

Module 19: Understand How to Delegate to Achieve Workplace Objectives

  • Core Management Concepts

Unit 8600-323: Understanding Performance Management

Credit Value – 2

Guided Learning Hours – 7

Module 20: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

  • Value of Formal and Informal Performance Assessment in the Workplace
  • Explain the Role of the First Line Manager in Performance Management 
  • Identify Ways to Ensure Fair and Objective Formal Assessment 
  • Explain How to Set SMART Objectives for a Team Member 

Module 21: Know How to Manage Performance of Individuals in the Team

  • Explain How to Measure Performance Against Agreed Standards

Module 22: Understand the Value of Feedback in the Workplace

  • What is Feedback?
  • Explain the Importance of Feedback to Improve Performance
  • Describe How to Give Effective Feedback

Module 23: Know How to Manage Underperformance in the Workplace

  • Identify Potential Areas of Underperformance in the Workplace 
  • Causes for Failure to Meet Agreed Performance Levels
  • Describe Actions to Restore Performance to Acceptable Levels 

Unit 8600-328: Understand How to Lead Effective Meetings

Credit Value – 2

Guided Learning Hours – 4

Module 24: Understand How to Prepare and Plan a Meeting

  • What is Meeting
  • Types of Meetings
  • Importance of Meeting at Workplace 
  • Things to Consider in Preparing for Meetings 
  • Information Provided to Meeting Attendees in Advance

Module 25: Understand How to Manage a Meeting

  • Personal Development Plan to Improve Performance When Managing Meetings 
  • Minutes of Meetings 
  • One-to-One Meetings
  • Barriers to Communication in Meetings

Unit 8600-341: Leading and Motivating a Team Effectively

Credit Value – 2

Guided Learning Hours – 7

Module 26: Know How to Communicate the Organisations Vision and Strategy to the Team

  • Organisational Vision and Mission Statements
  • Benefits of Effective Communication of the Mission and Purpose

Module 27: Know How to Motivate and Develop the Team

  • Drivers of Motivation 
  • Theories of Motivation
  • Factors Affecting Motivation Levels in Different Situations
  • Leadership and Motivation 
  • Delegating for Motivation and Performance 
  • Role Design for Motivation 
  • Motivating with Appraisals  

Unit 8600-334: Understanding and Developing Relationships in the Workplace

Credit Value – 2

Guided Learning Hours – 8

Module 28: Understand the Needs and/or Expectations of Others

  • Definition to Relationships and Stakeholders
  • Benefits of Knowing What Stakeholders Needs

Module 29: Know How to Meet the Needs and/or Expectations of Others

  • Identifying Stakeholder Needs
  • Delivering on Agreed Actions
  • Effective Collaboration 
  • Features of Effective Collaboration  

Module 30: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others

  • Stakeholder Consultation and Engagement
  • Consultation Methods 
  • Effective Communication

Unit 8600-200: Developing Yourself as a Team Leader 

Credit Value – 1

Guided Learning Hours – 6

Module 31: Understand the Role and Responsibilities of the Team Leader

  • Role and Responsibilities
  • Explain the Difference Between a Group and a Team 

Module 32: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

  • Seek Feedback on Workplace Performance

Unit 8600-201: Improving Performance of the Work Team

Credit Value – 1

Guided Learning Hours – 6

Module 33: Understand the Organisation’s Requirements in Relation to Team Performance

  • Team’s Objectives for Achieving Organisational Targets

Module 34: Understand How to Address Underperformance

  • How the Individual Performance of Team Members Affects Performance of Team 
  • Identify Indicators of Underperformance in Relation to Own Team

Module 35: Understand the Role of Motivation in Improving Performance

  • Possible Causes of Underperformance
  • List Actions that could be Taken to Rectify Underperformance

Unit 8600-202: Planning and Monitoring Work 

Credit Value – 2

Guided Learning Hours – 8

Module 36: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

  • How to Work Within the Organisational Guidelines to Achieve Team Goals 

Module 37: Understand How to Plan and Allocate Work

  • Understand How to Plan and Allocate Work 

Module 38: Understand How to Monitor a Team’s Performance Against the Plan

  • Understand How to Monitor a Team’s Performance Against the Plan

Unit 8600-218: Leading Your Work Team

Credit Value – 2

Guided Learning Hours – 6

Module 39: Understand the Difference Between Leadership and Management

  • Difference Between Leadership and Management
  • Importance of Leadership Within Own Team

Module 40: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

  • Range of Different Leadership Styles
  • Effects that Leadership has on a Team Performance 

Unit 8600-230: Developing Yourself as an Effective Team Member

Credit Value – 3

Guided Learning Hours – 20

Module 41: Understand What is Meant by Teams and Teamwork

  • Difference Between a Group and a Team
  • Describe how a group becomes a team 
  • Characteristics of a Good Team
  • Advantages of Working in a Team 

Module 42: Understand the Importance of Communication within a Team

  • Importance of Team Communication
  • Barriers to Communication that may Prevent a Team from Working Effectively

Module 43: Know How to Deal with Conflict in a Team

  • Causes of Conflict in a Team
  • How Can Team Members Reduce Conflicts?

Module 44: Review Own Performance as a Team Member

  • Identify Own Strengths and Weakness as a Team Member 
  • Identify Ways to Improve Own Ability to Function Effectively in a Team

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 45: Understand the Importance of Promoting Personal Development

  • Assess the Potential Benefits to the Organisation of Developing Individuals
  • Assess the Benefits to the Individual of Personal Development

Module 46: Be Able to Plan for an Individual’s Development

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development
  • Development Vehicles
  • Develop a Plan to Meet the Identified Development Needs of an Individual

Unit 8600-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 47: Understand the Outcomes of Effective Leadership

  • Importance of Performance and Engagement in an Organisation 

Module 48: Be Able to Assess Own Leadership Styles  

  • Review Own Leadership Styles by Using a Diagnostic
  • Assess the Effectiveness of Leadership Styles 

Module 49: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

  • Self-Assessment for Leadership Skills
  • Impact of Changes in the Situation on the Effectiveness of the Adopted Style
  • Factors that Impact Leadership Effectiveness 
  • Assess Leadership Behaviour in Terms of these Factors 
  • Action Plan for Developing Own leadership Style and Effectiveness
  • Benefits of Implementing the Action Plan
  • Explain How You Will Monitor and Evaluate the Action Plan

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Who should attend this ILM Level 3 Diploma in Leadership and Management Course?

This ILM Level 3 Diploma in Leadership and Management Course is ideal for individuals aiming to enhance their leadership and management skills, seeking to take on more responsibilities, and looking to improve team performance in their current role. This course can be beneficial for a wide range of professionals, including:

  • Team Leaders
  • Supervisors
  • First-line Managers
  • Shift Leaders
  • Frontline Managers
  • Departmental Managers
  • Assistant Managers

Prerequisites of the ILM Level 3 Diploma in Leadership and Management Course

There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management Training Course.

ILM Level 3 Diploma in Leadership and Management Course Overview

The ILM Level 3 Diploma in Leadership and Management is designed to equip aspiring leaders and managers with the essential skills and knowledge to effectively lead teams and drive organisational success. This qualification is highly relevant for those looking to enhance their leadership capabilities and gain a comprehensive understanding of critical management principles in today’s dynamic business environment.

Proficiency in Leadership and Management is crucial for professionals aiming to excel in their careers. This course is particularly beneficial for Team Leaders, Supervisors, and Managers who wish to develop a solid foundation in leadership practices and improve their ability to manage people and processes effectively. Mastering these skills is essential for anyone looking to take on more significant organisational responsibilities.

This 4-day ILM Level 3 Diploma in Leadership and Management Training offered by The Knowledge Academy will empower delegates with practical tools and strategies to enhance their leadership and management effectiveness. Through interactive learning sessions, delegates will gain insights into key management techniques, improve their decision-making skills, and learn how to motivate and inspire their teams to achieve organisational goals.

Course Objectives

  • To understand the principles of leadership and management
  • To develop effective communication and interpersonal skills
  • To enhance decision-making and problem-solving abilities
  • To manage and lead teams effectively
  • To implement change management strategies
  • To develop personal leadership styles
  • To improve performance management techniques
  • To foster a positive organisational culture

After completing this ILM Level 3 Diploma in Leadership and Management Certification, delegates will have a robust understanding of leadership and management principles, enabling them to confidently assume leadership roles and drive organisational success.

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What's included in this ILM Level 3 Diploma in Leadership and Management Course?

  • ILM Level 3 Diploma in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Diploma in Leadership and Management Certificate
  • Digital Delegate Pack

ILM Level 3 Diploma in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Why choose us

Our Sharjah venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Sharjah is the capital of one of the seven emirates that make up the United Arab Emirates. It has an estimated population of around 800,000 people. It is the third largest and third most populous city in the United Arab Emirates. Education in the United Arab Emirates consists of primary schools, middle school and high schools. Public education is free for all UAE citizens. In 2007, the literacy rate was 91%. Thousands of citizens are seeking formal learning at 86 adult learning centres across the country. The University of Sharjah is the largest university in the emirate of Sharjah and is accredited by the Ministry of Higher Education and Scientific Research. The University City of Sharjah is an educational district to the east of Sharjah City that includes the American University of Sharjah, the University of Sharjah, and the Higher Colleges of Technology. It also includes the Sharjah colleges for men and women. The Knowledge Academy is the largest training provider in United Arab Emirates with venues in 5 locations spread across the country, including Sharjah.

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Address

Available 24 Hours Sunday - Thursday 

Telephone - +800 0440772

Email - [email protected]

T: +971 8000311193

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM Training | ILM Level 3 Diploma In Leadership And Management Training in Sharjah. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ILM Training | ILM Level 3 Diploma In Leadership And Management Training in Sharjah, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ILM Training | ILM Level 3 Diploma In Leadership And Management Training in Sharjah. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ILM Training | ILM Level 3 Diploma In Leadership And Management Training in Sharjah sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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ILM Training | ILM Level 3 Diploma In Leadership And Management Training in Sharjah FAQs

The ILM Level 3 Diploma in Leadership and Management is a comprehensive qualification designed to enhance leadership skills, improve management effectiveness, and advance career prospects for aspiring or current managers across various industries, offering practical and strategic insights.
There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management Training.
This course is ideal for Junior Managers, Team Leaders, and Supervisors who are looking to strengthen their leadership capabilities, gain practical management skills, and advance their careers by effectively managing teams and driving organisational success.
Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course takes 4 days to complete, during which delegates participate in intensive learning sessions that cover various course topics.
You should receive the confirmation details for the course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.
There are no formal entry requirements for the ILM Level 3 Diploma. However, it is recommended that delegates have some experience in a supervisory or management role to fully benefit from the course.
This course covers a range of topics, including leadership styles, effective communication, team dynamics, conflict resolution, decision-making, time management, performance management, and developing personal leadership skills to enhance managerial effectiveness.
The course is assessed through a combination of written assignments, practical work-based tasks, and reflective reviews. These assessments are designed to evaluate the delegates' understanding and application of the key concepts and skills learned throughout the course.
Completing the diploma enhances your leadership skills, boosts your confidence in managing teams, and improves your career prospects. It provides practical knowledge and recognised credentials, which are valuable for career advancement.
After completing the diploma, delegates can progress to higher-level qualifications such as the ILM Level 5 Diploma in Leadership and Management. This progression supports further career development and more advanced management roles.
Yes, the ILM Level 3 Diploma is recognised internationally, making it a valuable qualification for those seeking to enhance their leadership credentials and pursue management roles globally.
Yes, upon completing the ILM Level 3 Diploma in Leadership and Management Certification Course, you will be eligible for ILM membership, which provides access to a range of resources, networking opportunities, and continued professional development to support your leadership journey.
The ILM Level 3 Award is the shortest qualification, focusing on essential leadership and management skills. The Certificate provides a broader understanding with more units covered, while the Diploma offers the most comprehensive training, covering a wider range of topics in greater depth, making it ideal for those seeking extensive development in leadership and management.
No, the ILM Level 3 Diploma does not include traditional exams. Instead, assessment is based on written assignments, practical work-based tasks, and reflective reviews, allowing delegates to demonstrate their understanding and application of the course material.
By completing the course, you will gain skills in effective communication, team leadership, decision-making, conflict resolution, time management, and strategic thinking. These skills are essential for managing teams and driving organisational success.
You will receive a comprehensive set of study materials, including course manuals, practical workbooks, online resources, and access to learning support. These materials are designed to guide your learning, reinforce key concepts, and assist with your assessments throughout the course.
The core units in the ILM Level 3 Diploma typically include Developing Yourself and Others, Understanding Leadership, Managing Team Performance, and Understanding the Communication Process in the Workplace. These units form the foundation of the leadership and management skills covered in the course.
Yes, the ILM Level 3 Diploma in Leadership and Management may involve group work or collaborative projects, allowing delegates to apply their leadership and management skills in a team setting, share insights, and learn from their peers’ experiences.
Yes, after completing this course, you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.
The Knowledge Academy in Sharjah stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ILM Level 3 Diploma in Leadership and Management Courses.
The training fees for ILM Level 3 Diploma in Leadership and Managementin Sharjah starts from USD10995
The Knowledge Academy is the Leading global training provider for ILM Level 3 Diploma in Leadership and Management.
Please see our ILM Level 3 courses available in Sharjah
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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