ISO 20000 Training | ISO 20000 Lead Auditor Training in Abu Dhabi

Home

Courses

ISO 20000 Training

ISO 20000 Lead Auditor

Abu Dhabi

Elevate your career with globally recognised ISO 20000 Lead Auditor Training
Master auditing IT service management systems for enhanced organisational performance
Gain a competitive edge by becoming professional in ISO 20000 standards compliance

Dates & Prices Dates & Prices

Course information

ISO 20000 Lead Auditor Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audits
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organisation

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorise Nonconformities
Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organisational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

Module 14: Implementation Guidance and Types

Service Delivery Process
Resolution Process
Relationship Process
Control Process

Module 15: Control, Monitor, and Measure

Monitoring the Processes
Internal Auditor
Development of Metrics
Performance Indicators and Dashboards
Managing the Reviews
Implementation of the Continual Improvement Programme
Preparing Audits
Managing Contractual Disputes

Module 16: Operation of the Service Management System

Operational Planning and Control
Service Portfolio
Relationship and Agreement
Supply and Demand
Service Design, Build, and Transition
Resolution and Fulfilment
Service Assurance

Module 17: Introduction to Lead Auditor

Definition of Lead Auditor
Benefits of Auditing

Module 18: On-Site Auditing

On-Site Auditing Objectives
Conduct Interview
Create and Evaluate Checklist
Questionnaires for Data Collection
Conduct Document Review
Evaluate the Work Done
Provide Sample

Module 19: Remote Auditing

Introduction
Benefits of Remote Auditing
Barriers of Remote Auditing
Observe Work Through Surveillance at Workplace
Types of Surveillance
Enhancing Interaction Through Communication
Conduct Document Reviews with Auditees
Data Analysis

Module 20: Methods

Interviews
Observations
Review of Documents and Records

Module 21: Audit Report

Scope of Report
Identify the Criteria of the Report
Identification of Team
Dates and Locations Where Audit Activity is Conducted
Conclusion
Distribution of Lists
Follow Up the Action Plan
Identifying Good Practices
Confirmation that the Objective has been Achieved
Audit Plan Including Schedule

Module 22: Conducting ISO 20000 Audits

Communication During Auditing
Procedures and Test Plans
Audit Findings and Documentation

Module 23: Conclusion and Follow-Up

Conclusion
Follow-Up
Documentation
Quality Reviews
Closing Meetings
Evaluation of the Action Plan
Surveillance Audit
Internal Auditor Management Programme

Module 24: Performance Evaluation

Monitoring, Measurement, Analysis, and Evaluation
Internal Audit
Management Review
Service Reporting

Module 25: Improvement

Nonconformity and Corrective Action
Continual Improvement

Who should attend this ISO 20000 Lead Auditor Training Course?

The ISO 20000 Lead Auditor Course is tailored for professionals aspiring to become proficient in leading and executing audits of IT Service Management systems in alignment with the ISO 20000 standard. Here are the professionals who will benefit from attending this course:

Lead Auditors and Audit Managers
Quality Assurance Professionals
IT Service Managers
Compliance Managers
Process Improvement Specialists
Risk Managers
IT Governance Professionals

Prerequisites of the ISO 20000 Lead Auditor Training Course

There are no formal prerequisites for this ISO 20000 Lead Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Lead Auditor Training Course Overview

The ISO 20000 Lead Auditor Training Course is designed to provide a comprehensive understanding of IT Service Management System (ITSMS) auditing, aligned with ISO/IEC 20000 standards. This course equips professionals with the skills necessary to perform first, second, and third-party audits of an ITSMS against the ISO 20000 standard, ensuring organisations maintain high-quality service management practices.

Proficiency in ISO 20000 auditing is crucial for professionals responsible for managing and auditing IT service management processes. This course is particularly beneficial for IT Managers, Quality Managers, Auditors, and Consultants who aim to excel in auditing IT service management systems. Mastering this subject ensures that organisations comply with global standards, improving service delivery and customer satisfaction.

This intensive 5-day training by The Knowledge Academy provides delegates with the knowledge and skills needed to conduct efficient and effective ITSMS audits. Participants will learn about audit principles, procedures, and techniques to assess and report on the conformance and implementation of processes based on ISO 20000 standards. The training includes practical exercises and real-world scenarios to enhance learning outcomes.

Course Objectives

To understand the principles and practices of IT Service Management Systems
To gain knowledge of the ISO/IEC 20000 standard and its requirements
To develop the skills to plan, conduct, and report on ITSMS audits
To learn how to lead an audit team
To enhance the ability to manage audit programmes
To comprehend the roles and responsibilities of an ITSMS auditor

After completing the course, participants will receive a certification, validating their ability to audit ITSMS against ISO 20000 standards. This certification enhances career prospects and demonstrates a commitment to maintaining high IT service management standards.

What’s included in this ISO 20000 Lead Auditor Training Course?

ISO 20000 Lead Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Lead Auditor Certificate
Digital Delegate Pack

ISO 20000 Lead Auditor Exam Information

To achieve the ISO 20000 Lead Auditor, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Abu Dhabi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Abu Dhabi is the capital city of the United Arab Emirates. It is the second most populous city behind Dubai. It is also the capital of the largest of the seven member emirates of the UAE, Abu Dhabi emirate. Abu Dhabi is a rapidly growing and developing urban area with a high average in come. This has made it in to a large and advance metropolis. Abu Dhabi has an estimated population of 613,400 people. Education in the United Arab Emirates consists of primary schools, middle school and high schools. Public education is free for all UAE citizens. In 2007, the literacy rate was 91%. Thousands of citizens are seeking formal learning at 86 adult learning centres across the country. Abu Dhabi has a number of international and local universities that’s include campuses for universities such as New York Institute of Technology, Higher Colleges of Technology, New York Film Academy, Paris-Sorbonne University Abu Dhabi and United Arab Emirates University. The Abu Dhabi campus of the New York University was opened in 2010 with an inaugural class of 150 pupils. NYUAD functions as a separate liberal arts college within a university that offers complete degree programs. It describes itself as the “Worlds Honour College”. In 1975 the first government institution of higher education was opened in the United Arab Emirates. This was the United Arab Emirates University. It is centrally located in Al Ain but also has a campus in Abu Dhabi. The university has graduate and under graduate programs in nine different colleges. These colleges include: business and economics, education, engineering, food and agriculture, humanities and social sciences and law. They also offer foundation programs to prepare students for university studies. They have foundation courses in in English, Arabic and Mathematics and other support in making the transition from school to university. The Knowledge Academy is the largest training provider in United Arab Emirates with venues in 5 locations spread across the country, including Abu Dhabi.

Address

Cristal Hotel Abu Dhabi
PO Box 72898
Abu Dhabi
United Arab Emirates

T: +971 8000311193

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Lead Auditor Training in Abu Dhabi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Lead Auditor Training in Abu Dhabi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's ISO 20000 Training | ISO 20000 Lead Auditor Training in Abu Dhabi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 20000 Training | ISO 20000 Lead Auditor Training in Abu Dhabi sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Great personality with attention to details, love the way of explanation. I learned a lot from him,

Roohullah

Trainer was excellent - spending time but also providing real life examples to put things into perspective. A dry subject was made interesting and informative - thank you

Lisa Davidson-Hornsby

Excellent teaching skills. Provided very comprehensive and valuable information on application and understanding of the ISO 20000 standard.

Fikret Serbest

ISO 20000 Training | ISO 20000 Lead Auditor Training in Abu Dhabi FAQs

What is ISO 20000?

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.

Is there an examination for this course?

Yes, an examination will need to be passed in order to complete this ISO 20000 Lead Auditor certification.

Are there any prerequisites for this ISO 20000 Lead Auditor Training Certification?

To attend this Lead Auditor Training Course, delegates must have completed the ISO 20000 Lead Auditor training course and have basic auditing skills.

What is the scope of Lead Auditor Course?

The Lead Auditor Course provides comprehensive training in auditing practices, enabling professionals to assess and enhance organisational processes, ensuring compliance with international standards, and fostering continuous improvement across industries.

Who should attend this Lead Auditor Certification Course?

This Lead Auditor Certification Course is ideal for IT professionals, auditors, and managers seeking to master ISO 20000 standards, ensuring effective IT service management and organisational compliance.

What is included in the Lead Auditor Course?

Our Lead Auditor Course includes a digital delegate pack, training sessions under experienced trainers, and a certificate upon completion of the course.

What is the duration of this Lead Auditor Training?

This ISO 20000 Lead Auditor Training Course is a 5-day course.

What other ISOs do The Knowledge Academy offer?

The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.

What is the cost/training fees for ISO 20000 Lead Auditor in Abu Dhabi?

The training fees for ISO 20000 Lead Auditorin Abu Dhabi starts from USD3195

Which is the best training institute/provider of ISO 20000 Lead Auditor in Abu Dhabi?

The Knowledge Academy is the Leading global training provider for ISO 20000 Lead Auditor.

What are the best ISO 20000 Training courses in Abu Dhabi?

Please see our ISO 20000 Training courses available in Abu Dhabi

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ISO 20000 Training?

Back to course information

Upcoming classes
Package deals

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +971 8000311193 and speak to our training experts, we should be able to help you with your requirements.

Book now