Course information

Soft Skills Training for Sales Professionals Course Outline

Module 1: Introduction to Sales

  • Sales Process
  • Sales Models
  • What is Sales Skills?
  • Sales Skills Benefits
  • How to Improve Sales Skills?
  • Why Soft Skills Matter in Sales?
  • Skills for Sales Managers to Become a Better Leader
  • Types of Soft Skills That Employers Look for on Resumes

Module 2: Soft Skills Vs Hard Skills

  • What are Hard Skills?
  • What are Soft Skills?
  • What's the Difference Between Soft and Hard Skills?

Module 3: Hard Skills for Sales Professionals

  • Product Knowledge
  • Understanding of Common Business Software Tools
  • Business Communication
  • Effective Communication Skills for Sales
  • Client Engagement
  • Active Listening
  • Conflict Management and Resolution
  • Sales Presentations/Demos
  • Social Selling

Module 4: Role-Critical Skills for Sales Professionals

  • Prospecting
  • Lead Qualification
  • Contract Negotiation
  • Policy Knowledge
  • Referral Selling
  • Closing Skills
  • Customer Success

Module 5: Traits of Successful Salespeople

  • Self-Motivated/Ambitious
  • Coachable
  • Adaptable
  • Sociable
  • Responsible
  • Goal-Oriented
  • Empathetic
  • Passionate About Selling
  • Emotional Intelligence in Sales

Module 6: Soft Skills for Sales Professionals

  • Relationship Building
  • Knowing When to Shut Up
  • Time Management
  • Storytelling
  • Research/Information Gathering
  • Critical Thinking
  • Problem Solving
  • Tech Savvy
  • Collaboration
  • Ways to Improve Soft Skills

Show moredowndown

Who should attend this Soft Skills Training for Sales Professionals Course?

This Soft Skills Training for Sales Professionals Course is designed for individuals who are involved in sales or sales-related roles and wish to enhance their interpersonal skills, communication abilities, and overall effectiveness in dealing with customers and clients. This Sales Training Course is especially beneficial for the following professionals:

  • Sales Representatives
  • Business Development Professionals
  • Sales Managers
  • Accounts Executives
  • Customer Service Representatives
  • Recruiters
  • Small Business Owners

Prerequisites of the Soft Skills Training for Sales Professionals Course

There are no formal prerequisites for this Soft Skills Training for Sales Professionals Training Course. However, strong communication skills and negotiation skills would be beneficial for the delegates.

Soft Skills Training for Sales Professionals Course Overview

Soft skills are characteristics and personality qualities that allow employees to interact with others and succeed at work. This training covers a wide range of themes, such as effective communication, negotiation, time management, customer service, dispute resolution, leadership, and presentation abilities.

This training equips learners with emotional intelligence, which will help them develop their self-awareness, self-regulation, motivation, empathy, and social skills. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and increase their earnings. This course is ideal for Customer Service Representatives, Business Development Representatives, and Accounts Executives.

The Knowledge Academy’s 1-day Soft Skills Training for Sales Professionals provides delegates with in-depth knowledge about the essential soft skills needed to succeed in the sales industry. During this training, the delegates learn about tools and techniques that are needed for interacting with clients and colleagues effectively. They also learn about how to develop emotional intelligence, lead and motivate a team, and apply soft skills in real-life sales situations.

Course Objectives

  • To equip sales professionals with the soft skills they need to succeed in their careers
  • To help sales professionals communicate more effectively with clients and colleagues
  • To enable sales professionals to negotiate deals and contracts more effectively
  • To improve sales professionals' time management skills and ability to prioritise tasks
  • To help sales professionals provide excellent customer service and handle difficult customers
  • To teach sales professionals how to resolve conflicts and disputes in a professional manner

At the end of this Sales Training, delegates learn to develop leadership skills for leading and motivating a team. They also learn to improve presentation skills for delivering engaging and effective presentations.

Show moredowndown

What’s included in this Soft Skills Training for Sales Professionals Course?

  • World-Class Training Sessions from Experienced Instructors
  • Soft Skills Training for Sales Professionals Certificate
  • Digital Delegate Pack

Why choose us

Our Abu Dhabi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Abu Dhabi is the capital city of the United Arab Emirates. It is the second most populous city behind Dubai. It is also the capital of the largest of the seven member emirates of the UAE, Abu Dhabi emirate. Abu Dhabi is a rapidly growing and developing urban area with a high average in come. This has made it in to a large and advance metropolis. Abu Dhabi has an estimated population of 613,400 people. Education in the United Arab Emirates consists of primary schools, middle school and high schools. Public education is free for all UAE citizens. In 2007, the literacy rate was 91%. Thousands of citizens are seeking formal learning at 86 adult learning centres across the country. Abu Dhabi has a number of international and local universities that’s include campuses for universities such as New York Institute of Technology, Higher Colleges of Technology, New York Film Academy, Paris-Sorbonne University Abu Dhabi and United Arab Emirates University. The Abu Dhabi campus of the New York University was opened in 2010 with an inaugural class of 150 pupils. NYUAD functions as a separate liberal arts college within a university that offers complete degree programs. It describes itself as the “Worlds Honour College”. In 1975 the first government institution of higher education was opened in the United Arab Emirates. This was the United Arab Emirates University. It is centrally located in Al Ain but also has a campus in Abu Dhabi. The university has graduate and under graduate programs in nine different colleges. These colleges include: business and economics, education, engineering, food and agriculture, humanities and social sciences and law. They also offer foundation programs to prepare students for university studies. They have foundation courses in in English, Arabic and Mathematics and other support in making the transition from school to university. The Knowledge Academy is the largest training provider in United Arab Emirates with venues in 5 locations spread across the country, including Abu Dhabi.

Show moredown

Address

Cristal Hotel Abu Dhabi
PO Box 72898
Abu Dhabi
United Arab Emirates

T: +971 8000311193

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Soft Skills Training For Sales Professionals | Sales Training in Abu Dhabi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Soft Skills Training For Sales Professionals | Sales Training in Abu Dhabi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Soft Skills Training For Sales Professionals | Sales Training in Abu Dhabi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Soft Skills Training For Sales Professionals | Sales Training in Abu Dhabi sessions.

best_trainers

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

value_for_money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Soft Skills Training For Sales Professionals | Sales Training in Abu Dhabi FAQs

Soft Skills for Sales professionals encompass interpersonal abilities, communication techniques, emotional intelligence, and problem-solving skills. These skills help Salespeople build strong relationships, effectively manage customer interactions, and navigate complex Sales processes to achieve successful outcomes.
There are no formal prerequisites to attend this Soft Skills for Sales Professionals Training. It is designed to be accessible to all levels, from beginners to experienced Sales professionals, looking to enhance their interpersonal and communication abilities.
This training is ideal for Sales representatives, account managers, Sales executives, and anyone involved in customer-facing roles. It is also beneficial for Sales managers looking to improve their team's performance by enhancing their Soft Skills.
Soft Skills are crucial for Sales professionals as they enable effective communication, foster strong client relationships, and help in understanding and addressing customer needs. These skills are essential for building trust, negotiating deals, and ensuring customer satisfaction.
In this training, you will learn how to communicate more effectively, develop active listening skills, manage customer relationships, and handle objections. Additionally, you'll gain insights into emotional intelligence, negotiation techniques, and how to adapt your approach to different clients.
Taking this training will enhance your ability to connect with clients, improve your communication and negotiation skills, and increase your overall Sales effectiveness. It also boosts your confidence in handling various Sales scenarios, leading to better Sales outcomes and career advancement.
The certification aims to validate your proficiency in Soft Skills for Sales, demonstrating your ability to effectively communicate, build rapport with clients, and manage complex Sales interactions. It enhances your credibility and makes you an attractive candidate for Sales roles.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
Yes, we offer a self-paced version of the Soft Skills for Sales Professionals Training Course, allowing you to learn at your own pace and convenience. This flexible format is ideal for busy professionals who need to balance their learning with other commitments.
Holding this certification signifies that you possess the essential interpersonal and communication skills required for success in Sales roles. It demonstrates your commitment to personal development and can enhance your career prospects by making you a more effective and confident Sales professional.
This course includes communication techniques, emotional intelligence, active listening, and negotiation skills. You'll also participate in role-playing exercises, receive personalised feedback, and have access to resources that support continued skill development.
Yes, we provide 24/7 support for this course, ensuring that you can access assistance whenever you need it. Whether you have questions about the course content or need technical help, our support team is available to assist you.
The course is designed to be accessible to a wide range of learners, from beginners to experienced Sales professionals. The difficulty level is moderate, with content tailored to enhance your existing skills while introducing new concepts in a manageable way.
After completing this course, you can expect to pursue roles such as Sales executive, account manager, customer service representative, or business development manager. The enhanced Soft Skills will also open doors to leadership positions within Sales teams.
Yes, we offer corporate training solutions tailored to the needs of your organisation. Our corporate packages can be customised to align with your team’s specific goals and challenges, providing practical skills that drive Sales performance.
Individuals in customer-facing roles, such as Sales representatives, account managers, and business development professionals, will benefit the most from this certification. It is also valuable for team leaders and managers who want to improve their leadership and coaching skills.
If you encounter any issues accessing the course, please contact our support team via email or phone. Our dedicated support staff is available 24/7 to resolve any access issues and ensure a smooth learning experience.
You should take this course to enhance your interpersonal abilities, improve client interactions, and increase your Sales success. The skills you gain will make you more effective in your role and help you achieve better results in a competitive Sales environment.
No specific qualifications are required to attend this course. It is open to anyone interested in improving their Soft Skills for Sales, whether you are a beginner or an experienced professional looking to refine your abilities.
After completing the course, you should apply the skills you’ve learned in your daily Sales activities. Additionally, you might consider further certifications or advanced courses to continue your professional development and stay competitive in the Sales field.
No, you do not need a Sales Certification before taking this training. The course is designed to be accessible to all, regardless of prior certifications, and focuses on developing essential Soft Skills that complement your technical Sales knowledge.
It is not necessary to have a background in other Sales courses to take this training. The course is designed to benefit both newcomers to Sales and experienced professionals, providing foundational Soft Skills that are crucial for success in any Sales role.
The training fees for Soft Skills Training for Sales Professionalsin Abu Dhabi starts from USD1295
The Knowledge Academy is the Leading global training provider for Soft Skills Training for Sales Professionals.
Please see our Sales Training courses available in Abu Dhabi
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Sales Training?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +971 8000311193 and speak to our training experts, we should be able to help you with your requirements.

cross

BIGGEST
BLACK FRIDAY SALE!

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.