ILM Level 2 Certificate In Team Leading - Armenia

ILM Level 2 Certificate in Team Leading Course Outline

Total Credit Value: 15

Total Guided Learning Hours: 66

Unit 8002-250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Understand the Role and Responsibilities of the Team Leader

• Role of the Team Leader
• Functions and Responsibilities of the Team Leader Within the Team
• Limits of the Team Leaders Authority and their Accountability

Module 2: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses, and Areas for Improvement

• Personal Skills and Abilities for Effective Team Leading
• Using Reflective Learning Skills to Improve Performance
• Areas of Strength and Possible Improvement
• Gather Feedback on Own Performance from Different Sources
• Receiving and responding positively to feedback
• Interpret the Feedback and List Areas for Improvement
• Prepare an Action Plan to Address Weaknesses and Improve Performance

Unit 8002-251: Improving Performance of the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 3: Understand the Organisation’s Requirements in Relation to Team Performance

• Organisations Requirements of the Team in Line with Company Policy
• Teams Objectives in Achieving Organisational Targets
• How the Individual Performance of Team Members Affects the Overall Performance of The Team?

Module 4: Understand How to Address Underperformance

• Identify Indicators of Under-Performance in Relation to Own Team
• Possible Causes of Under-Performance
• Ways to Identify Areas of Concern or Under-Performance
• Extent of Team Leader’s Authority to Address Performance Problems Within Organisation’s Policies and Procedures
• Interpersonal Behaviour and Its Impact

Module 5: Understand the Role of Motivation in Improving Performance

• Recognised Theory of Motivation
• Actions to Motivate Own Team and Improve Performance Linked a Theory of Motivation
• Simple Motivation Models at Work
• Using Rewards (Behavioural) and Positive Feedback to Optimise Performance

Unit 8002-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 6: Understand How to Work Within the Organisational Guidelines to Achieve Team Goals

• Role and Purpose of Objectives and Targets
• Setting SMART Work Targets to Meet Customer Specifications and Organisational Requirements
• Causes of Conflict and Incompatibility Between Targets/Objectives in the Workplace
• Distinction Between Policies and Procedures
• Working According to Organisation’s Objectives, Policies, Procedures, and Priorities

Module 7: Understand How to Plan and Allocate Work

• Key Stages When Planning and Allocating Work
• How Work is Allocated to Meet Team Objectives?
• Check Team Members are Understand their Allocated Work
• Importance of Knowing Individual Team Members’ Strengths in their Work Roles
• Simple Techniques for Scheduling Work
• Effective Methods of Communication to Give Instructions and Achieve Performance Standards

Module 8: Understand How to Monitor a Team’s Performance Against the Plan

• Method to Monitor the Teams Performance Against the Plan
• Action the Team Leader Could Take to Rectify Underachievement Against the Plan
• Methods to Monitor Actual Performance
• Ways to Ensure Team Members Understand Monitoring Systems
• Recording Outputs/Variances/Actions
• Types of Quality Standards and Their Purpose
• Quality Checks/Inspections Vs Standards
• Taking Remedial/Corrective Action
• Progress Chasing
• Effective Reporting Back to Manager

Unit 8002-264: Briefing the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 9: Understand How to Plan for a Team Briefing

• Aim of the Team Briefing
• Needs/Expectations of the Team Prior to the Briefing

Module 10: Be Able to Deliver a Team Briefing

• Conduct a Team Briefing Effectively Responding to any Enquiries During/After the Team Briefing
• How to Ensure the Team’s Understanding of the Team Brief?

Module 11: Be Able to Report Back on a Team Briefing

• How Outcomes of the Briefing can Be Reported Back to Management?
• Checking Understanding
• Reporting Back to Management

Unit 8002-268: Leading Your Work Team

Credit Value: 2

Guided Learning Hours: 6

Module 12: Understand the Difference Between Leadership and Management

• Difference Between Leadership and Management
• Why Leadership is Important Within Own Team

Module 13: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

• Different Leadership Styles
• Commonly Used Leadership Styles Within an Organisation
• Effect This Leadership Styles has on a Team’s Performance
• Leadership Style and Its Potential Impact on a Team

Unit 8002-276: Understanding Effective Team Working

Credit Value: 1

Guided Learning Hours: 3

Module 14: Understand Effective Working Teams

• Characteristics of an Effective Team and the Advantages of Working in a Team
• Possible Barriers to Effective Team Working
• Possible Effects of Identified Barriers on the Team
• How to Create and Maintain an Effective Team

Unit 8002-300: Solving Problems and Making Decisions

Credit Value: 2

Guided Learning Hours: 9

Module 15: Know How to Describe a Problem, Its Nature, Scope, and Impact

• Problem, Its Nature Scope, and Impact
• Ways to Recognise, Define, Investigate, and Analyse Problems
• Objective Setting in Relation to Problem
• Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 16: Know How to Gather and Interpret Information to Solve a Problem

• Gather and Interpret Information to Identify Possible Solutions to a Problem
• Difference Between Data and Information
• How to Calculate and Use Simple Averages and Basic Summary Statistics?
• How to Prepare and Use Grouped Data and Tables?
• Interpretation of Charts and Diagrams

Module 17: Know How to Evaluate Options to Make a Decision

• Apply A Simple Decision-Making Technique to Evaluate Options to Arrive at the Best Solution
• Importance of Adequate and Relevant Information for Effective Decision-Making
• Identification of What Information is Relevant to Specific Decisions
• Decision Making Techniques

Module 18: Know How to Plan, Monitor, and Review the Implementation and Communication of Decisions

• Plan the Implementation and Communication of the Decision
• Which Monitoring and Review Techniques Could Be Used to Evaluate Outcomes?
• Monitoring and Review Techniques to Evaluate Outcomes of Problem-Solving Activities

Unit 8002-308: Understanding Leadership

Credit Value: 2

Guided Learning Hours: 6

Module 19: Understand leadership styles

• Factors to Influence the Choice of Leadership Styles or Behaviours in Workplace Situations
• Why Leadership Styles or Behaviours are Likely to Have a Positive or Negative Effect on Individual and Group Behaviour?

Module 20: Understand Leadership Qualities and Review own Leadership Qualities and Potential

• Assess Own Leadership Behaviours and Potential in Context
• Appropriate Actions to Enhance Own Leadership Behaviour in the Context of the Particular Leadership Model
• Role of Trust and Respect in Effective Team Leadership

Unit 8002-312: Understanding Conflict Management in the Workplace

Credit Value: 1

Guided Learning Hours: 4

Module 21: Understand Conflict Management in the Workplace

• Causes of Conflict at Work
• Stages in the Development of Conflict
• Effects of Conflict on Individual and Team Performance at Work
• Technique a Manager Could Use to Minimise and Resolve Conflict in the Workplace

Unit 8002-313: Understanding Stress Management in the Workplace

Credit Value: 1

Guided Learning Hours: 7

Module 22: Understand How to Support Individuals in the Team and Minimise Stress in Others

• Causes and Impact of Stress in the Organisation
• Symptoms of Stress in Self and Others
• Practical Stress Management Techniques

Module 23: Understand How to Monitor a Team’s Performance Against the Plan

• Management Responsibilities and Actions in Relation to Work-Related Stress in the Team
• How and When to Provide Advice, Mentoring, and Counselling to Support Individuals in the Workplace?
• Principles of Counselling
• Mentoring and the Mentoring Cycle
• Range of Available Counselling and Support Mechanisms
• Implications of Confidentiality

Unit 8002-314: Understanding Discipline in the Workplace

Credit Value: 1

Guided Learning Hours:5

Module 24: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

• Legal Aspects of the Disciplinary Process
• Identify an Organisation’s Employment Policies and Procedures that Could Guide the Manager in Dealing with Disciplinary Issues

Module 25: Understand How to Monitor Discipline in the Workplace

• Purpose of Disciplinary Procedure
• Identify the Interpersonal Behaviour and Support Skills Required by Manager to Monitor Discipline in the Workplace
• Interpersonal Behaviour and Support Skills to Maintain Discipline at Work
• Records and Other Means to Support and Monitor the Disciplinary Process