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ITIL® 4 Practitioner: Monitoring and Event Management Training Overview
ITIL® 4 Practitioner: Monitoring and Event Management Training Course Outline
Module 1: Key Concepts of Practice
- Purpose of the Practice
- Practice Success Factors and Key Metrics of the Practice
- Key Terms
- Event
- Monitoring
- Types of Monitoring
- Metric
- Threshold
- Alert
- Informational, Warning, and Exception Events
Module 2: Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- How to Integrate the Practice in the Organisation’s Value Streams?
Module 3: Roles and Competencies of the Practice
- Responsibilities of the Key Roles of the Practice
- How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice?
- Tools Application
- How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in Practice
- Dependencies of the Practice on Third Parties
- How Partners and Suppliers can Support the Practice?
Module 6: ITIL® Capability Model Use to Develop the Practice
- How Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for Practice Success
- Recommendations for Monitoring and Event Management Success
- How are they Supported by the ITIL® Guiding Principles?
Who should attend this ITIL® 4 Practitioner: Monitoring and Event Management Training Course?
This ITIL® 4 Practitioner: Monitoring and Event Management Training Course is for anyone involved in ensuring that IT services are delivered efficiently and effectively. Whether you're new to ITIL® or looking to deepen your understanding of this practice, this ITIL Course will provide a comprehensive perspective on monitoring and event management within the service management lifecycle. A few of the professionals who will benefit from the ITIL Certification Course are:
- Service Management Teams
- ITIL® Foundation Certificate Holders
- Service Desk and Support Teams
- IT Infrastructure Teams
- IT Managers and Executives
- Project and Change Managers
- Monitoring and Event Management Specialists
Prerequisites of the ITIL® 4 Practitioner: Monitoring and Event Management Training Course
To register in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course, delegates should ideally have an ITIL® 4 Foundation Certification or its equivalent. A basic understanding of ITIL® principles and some familiarity with IT Service Management or Operations might also be advantageous for the coursework.
ITIL® 4 Practitioner: Monitoring and Event Management Training Course Overview
The ITIL® 4 Practitioner: Monitoring and Event Management Course provides a comprehensive introduction to monitoring and event management within the ITIL framework. This critical aspect of IT Service Management ensures proactive identification and resolution of issues, contributing to overall service reliability and efficiency.
Understanding monitoring and event management is crucial for IT professionals as it enables them to enhance service quality, minimise downtime, and meet customer expectations. This ITIL® 4 Practitioner Monitoring and Event Management Course is particularly beneficial for IT Managers, System Administrators, and support staff aiming to master these skills to optimise IT service delivery.
In this intensive 1-day ITIL Certification Course by the Knowledge Academy, delegates will gain practical insights into monitoring tools, event correlation, and response strategies. The course equips participants with the knowledge and techniques needed to identify, analyse, and respond to events in a proactive manner, fostering a resilient IT service environment.
Course Objectives
- To develop skills for proactive event detection and incident response
- To master the use of monitoring tools and automation recommendations
- To learn key metrics and thresholds for effective event management
- To identify and assign responsibilities for key roles within the practice
- To enhance information and technology support for monitoring events
- To foster effective collaboration with partners and suppliers for practice success
Upon completion of this ITIL Certification Course, delegates will emerge with a deep understanding of ITIL 4 monitoring and event management principles. They will be equipped with practical skills to implement proactive strategies, ensuring enhanced service reliability and customer satisfaction in their IT service delivery.
What’s included in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course?
- ITIL® 4 Practitioner: Monitoring and Event Management Training Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL® 4 Practitioner: Monitoring and Event Management Training Certificate
- Digital Delegate Pack
ITIL® 4 Practitioner: Monitoring and Event Management Exam Information
The ITIL® 4 Practitioner: Monitoring and Event Management Exam evaluates participants' understanding of the ITIL® 4 principles and practices pertaining to monitoring and event management. The exam format is as follows:
- Type of Questions: Multiple Choice
- Total Questions: 20
- Number of marks: 20 Marks
- Pass mark: 65%, or 13/20 Marks
- Duration: 30 Minutes
- Open Book/Closed Book: Closed book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Monitoring and Event Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Monitoring and Event Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner: Monitoring and Event Management Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner: Monitoring and Event Management Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Practitioner: Monitoring and Event Management Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 4 Practitioner: Monitoring and Event Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
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ITIL® 4 Practitioner: Monitoring and Event Management Training FAQs
ITIL 4 Practitioner Monitoring and Event Management Training is a specialised course designed to educate IT professionals on the effective monitoring and management of events within IT service operations, based on ITIL 4 best practices and guidelines.
This certification aims to equip IT professionals with skills to effectively monitor and manage events, ensuring optimal performance and minimising service disruptions in IT service management. It focuses on proactive measures to enhance service reliability and user satisfaction.
This training aims to equip IT professionals with skills to proactively monitor, manage, and respond to events in IT services, ensuring optimal performance and reliability in line with ITIL best practices.
To register for this course, delegates should ideally have an ITIL® 4 Foundation Certification or its equivalent. A basic understanding of ITIL® principles and some familiarity with IT Service Management or Operations might also be advantageous for the coursework.
This course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.
This ITIL 4 Practitioner Monitoring and Event Management Training Course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
In this course, you will learn essential skills and knowledge to effectively monitor events and manage them within the ITIL 4 framework. You will also gain insights into event detection, incident response, problem resolution, tool application, integrating the practice into organisational value streams, and collaborating with partners and suppliers.
This training integrates industry best practices and standards by aligning its curriculum with the latest ITIL 4 framework, incorporating real-world case studies and practical exercises that reflect current trends and methodologies in IT service management and operations.
You will gain skills in monitoring IT services, managing events, automating event management, and using ITIL best practices to enhance service reliability and performance.
After completing this training, delegates can pursue roles such as IT Service Manager, Incident Manager, or IT Operations Analyst, enhancing career prospects by specialising in monitoring and managing IT events for optimal service performance and reliability.
Yes, upon successfully completing this course, delegates receive a certificate of completion, recognising their understanding and ability to apply the practices and principles taught in the course.
The exam includes 20 multiple-choice questions that assess your understanding of monitoring, event management, and ITIL principles.
The Knowledge Academy in Australia is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.
The training fees for ITIL® 4 Practitioner: Monitoring and Event Management Trainingin Australia starts from AUD2895
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Monitoring and Event Management Training.
Please see our ITIL® Certification Training courses available in Australia
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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