Course information

Introduction to Microsoft Dynamics 365 55250A Training Course Outline

Module 1: Introduction

  • What is Dynamics 365?
  • Benefits of Dynamics 365
  • Sales Apps and Hubs
  • Customer Service Apps and Hubs
  • Marketing App
  • Dynamics 365 and PowerApps
  • Web Interface
  • Outlook Interface
  • Lists and Grids
  • Forms
  • Look ups and Related Records
  • Where to get Help
  • Further reading and resources
  • Lab: Setting up your lab environment
  • Lab: Dynamics 365 Orientation

Module 2: Records, Activities and Personal Options

  • Records and Relationships
  • Activities
  • Timeline Control
  • Relationship Assistant
  • Connections
  • Setting your Personal Options
  • Lab: Set Personal Options
  • Lab: Working with Activities

Module 3: Performing Work in Dynamics 365

  • Working with data and records
  • Security considerations
  • System Views and Personal Views
  • Creating a Record
  • Editing an existing Record
  • Deleting a Record
  • Related Records
  • Reassigning a Record to a new Owner
  • Sharing a record with another User or Team
  • Performing operations on multiple Records
  • Lab: Managing Records
  • Lab: Create a Personal View

Module 4: Searching in Dynamics 365

  • Introduction to searching in Dynamics 365
  • Global Search
  • Quick Find
  • Advanced Find
  • Lab: Using Global Find
  • Lab: Using Quick Find
  • Lab: Using Advanced Find

Module 5: Reports, Charts and Dashboards

  • Introduction to Reports, Charts and Dashboards
  • Default Reports
  • Reporting Wizard
  • Working with Charts
  • Working with Dashboards
  • Lab: Create a custom Report
  • Lab: Explore the Charts
  • Lab: Explore the Dashboards

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Who should attend this Introduction to Microsoft Dynamics 365 55250A Training?

The Introduction to Microsoft Dynamics 365 55250A Training is ideal for professionals who wish to enhance their understanding and proficiency in using Microsoft Dynamics 365. This training is suitable for:

  • Business Analysts
  • IT Managers
  • CRM Administrators
  • Sales Managers
  • Marketing Professionals
  • Customer Service Representatives
  • IT Support Specialists

Prerequisites of the Introduction to Microsoft Dynamics 365 55250A Training

To register in the Introduction to Microsoft Dynamics 365 55250A Training, participants are required to possess some proficiency in using Microsoft Office, including Microsoft Excel and Microsoft Outlook.

Introduction to Microsoft Dynamics 365 55250A Training Course Overview

Dynamics 365 is pivotal for professionals navigating the expansive realm of digital business solutions. This course introduces Microsoft Dynamics 365, a suite designed to enhance business operations through integrated cloud-based applications, demonstrating its relevance in today’s technology-driven marketplace.

Grasping the fundamentals of Microsoft Dynamics 365 is essential for IT professionals, Business Analysts, and Project Managers focused on optimising business processes. This Dynamics 365 Course lays the foundation for understanding how integrated solutions can drive efficiency and transformation across various business functions.

This 1-day training provided by the Knowledge Academy offers a comprehensive introduction to Microsoft Dynamics 365. Delegates will gain critical insights into the functionalities and applications of Dynamics 365, setting the stage for further Dynamics 365 Certification and successful implementation within their organisations.

Course Objectives

  • To introduce the basics of Microsoft Dynamics 365
  • To explore the key functionalities and benefits of Dynamics 365 Courses
  • To prepare delegates for advanced Microsoft Dynamics 365 subjects
  • To demonstrate real-world application of Dynamics 365 tools
  • To lay the groundwork for future Dynamics 365 Certification

Upon completion, delegates will understand the core components and capabilities of Microsoft Dynamics 365. They will be equipped with the foundational knowledge necessary for advancing towards Microsoft Dynamics 365 Certification, ultimately enhancing their skills in deploying and managing digital solutions in a corporate environment.

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What's Included in this Introduction to Microsoft Dynamics 365 55250A Training?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

Why choose us

Our Perth venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Perth is the capital city of the Australian state – Western Australia. The population of Perth is approximately 2 million residents living in Greater Perth. The majority of Perth’s metropolitan area is located on the Swan Coastal Plain. Perth’s population increased vastly as a result of the Western Australian gold rushes in the late 19th century as well as Australia's involvement in World War II with a large number of British, Greek, Italian, and Yugoslavian immigrants moving to Australia after the war finished. Tourism has a huge impact on Perth’s economy with an estimated 2.8 million domestic visitors and 1 million internal visitors staying each year. There are many tourist attractions around Perth such as the Perth Cultural Centre and a number of museums such as The Scitech Discovery Centre in West Perth which is an interactive science museum and The Western Australian Maritime Museum which is home to many maritime objects from different eras. There are a number of primary schools in Perth with each one consisting of seven grades and high schools consisting of years 7-12. Education is compulsory between the ages of six and seventeen in Western Australia. Education is a three-tiered system consisting of primary education, secondary education, and tertiary education. Perth is home to four public universities with the main one being The University of Western Australia which has around 20,000 undergraduate students and 6,000 postgraduate students as well as 1,500 academic staff and 2,200 administrative staff. The University of Western Australia has produced 100 Rhodes Scholars, one Nobel Prize laureate, and one Australian Prime Minister. Curtin University is another public university in Perth and has around 48,000 undergraduate and postgraduate students and 3,700 administrative staff. Curtin has a range of academic and practical fields such as Resources and Energy, Information and Communication, Health, Ageing and Well-being, Communities and Changing Environments, and Growth and Prosperity, and Creative Writing.

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T: +61 272026926

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft Dynamics 365 Training | Introduction To Microsoft Dynamics 365 55250A Training in Perth. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Microsoft Dynamics 365 Training | Introduction To Microsoft Dynamics 365 55250A Training in Perth, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Microsoft Dynamics 365 Training | Introduction To Microsoft Dynamics 365 55250A Training in Perth. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Microsoft Dynamics 365 Training | Introduction To Microsoft Dynamics 365 55250A Training in Perth sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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Microsoft Dynamics 365 Training | Introduction To Microsoft Dynamics 365 55250A Training in Perth FAQs

Microsoft Dynamics 365 is a cloud-based business applications platform that combines Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) components, productivity apps, and artificial intelligence tools.
To attend this Introduction to Microsoft Dynamics 365 55250A Training course, such as delegates must have: • A working knowledge of Microsoft Office, Microsoft Excel, and Microsoft Outlook.
This Introduction to Microsoft Dynamics 365 55250A Training course is ideal for anyone who wants to gain knowledge and skills of Microsoft Dynamics 365 Customer Engagement.
Dynamics 365 is a cloud-based solution that combines CRM and ERP into a single package, whereas Office 365 is a subscription service that provides access to office applications such as Word, Outlook, and Excel.
Microsoft Dynamics is a robust enterprise resource planning (ERP) software solution for finance and operations. It assists global enterprises in organising, automating, and optimising their processes, whether on-premises, in the cloud, or via hybrid deployment.
This course is [ 1 ] day(s)
Microsoft's Dynamic 365 is versatile and composed of services needed to strengthen your business resilience by providing solutions related to your needs. It brings together Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications to help with project service automation, tracking organisational activity like checking usage, activity and quality of services, HR activities, and many more.
During this training course, you learn how to work with records, create personal views, reassign records to a different owner, and share views and charts with other users. You'll also learn how to search for and find information in Microsoft Dynamics customer engagement.
The training fees for Introduction to Microsoft Dynamics 365 55250A Trainingin Perth starts from AUD1795
The Knowledge Academy is the Leading global training provider for Introduction to Microsoft Dynamics 365 55250A Training.
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Microsoft Dynamics 365 Training

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Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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