Course information

VeriSM™ Foundation Course Outline

This VeriSM™ Foundation training will explore the following modules:

 

Module 1: An Introduction to VeriSM

  • What is VeriSM™?
  • Why is VeriSM™ Necessary?
  • How is VeriSM™ Beneficial?
  • VeriSM™ Framework
  • Who can VeriSM™ Benefit?
  • Training and Certification

Module 2: Service Management

  • What is Service Management?
  • Products and Services
  • Understanding Customer Demand
  • Service Provision
  • Delivering Value
  • Service Management in the Digital Era

Module 3: VeriSM™ Approach

  • Value-Driven
  • Evolving
  • Responsive
  • Integrated
  • VeriSM™ Methodology
  • VeriSM™ Across the Entire Organisation
  • VeriSM™ Model
  • Principles and Adopting VeriSM™
  • Kotter’s Organisational Change Model
  • Shadow Behaviour and Team Formation
  • Specifics around SIAM, DevOps, and Agile

Module 4: Management Mesh

  • What is the Management Mesh?
  • Resources
  • Environment
  • Materialising Technologies
  • Management Techniques

Module 5: Digital Transformation

  • What is Digital Transformation?
  • Impact of Digital Transformation on Organisations
  • Adapting to Digital Transformation

Module 6: Conclusion

  • To Conclude
  • Implementing VeriSM™ within your Organisation
  • VeriSM™ and Service Management

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Who should attend this VeriSM™ Foundation Course?

This VeriSM™ Foundation Course is designed to give participants an introduction to the VeriSM™ model and its key concepts. Here is a list of professionals who can benefit from attending this course:

  • Service Management Professionals
  • Business Managers
  • Project Managers
  • Team Leaders
  • Digital Transformation Specialists
  • Change Managers

Prerequisites of the VeriSM™ Foundation Course

There are no formal prerequisites for attending this VeriSM™ Foundation Course, as it is an introductory level course.

VeriSM™ Foundation Course Overview

This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.

During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.

Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.

This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.

Our VeriSM™ Foundation course is accredited by EXIN.

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What’s included in this VeriSM™ Foundation Course?

  • VeriSM™ Foundation Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Foundation Certificate 
  • Digital Delegate pack consisting of course notes and exercises

 

Official VeriSM™ Foundation Exam Information

The VeriSM™ Foundation Exam assesses participants' understanding of the VeriSM™ approach to service management. VeriSM™ is a service management framework that provides a flexible and integrated approach to delivering value through services. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Pass Mark: 65% 
  • Duration: 60 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Foundation exam is carried out through EXIN.

Why choose us

Our Brisbane venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Brisbane is the capital city of the Australian state – Queensland and is situated around 450 miles north from Sydney and around 590 miles north-east of Canberra. It has one of the highest populations in Australia of 2.3 million just in the metropolitan area, with the urban conurbation reaching a population of more than 3.4 million people. Queensland is situated in the north-east of the country. As of 2010 Brisbane was named one of the top ten most beautiful cities in the world largely because of its modern architecture, luxurious green spaces and the enormous Brisbane River. Brisbane is known internationally for holding the final Goodwill Games in 2001 as well as hosting the 2014 G20 Brisbane summit and the 2003 Rugby World Cup. Brisbane has experienced consistent economic growth and is regarded as one of the major business hubs of Australia. Biotechnology and research facilities are important to the growth of the economy and the government have invested in several universities in Brisbane. Tourism makes up an important part of the Brisbane economy and is the third most popular destination to visit after Sydney and Melbourne. Brisbane is known for having the world’s first koala sanctuary which opened in 1927. Brisbane has many universities and colleges including the University of Queensland which is a public research university and the oldest university in the state of Queensland. It is also a Sandstone university and is consistently within the top 1% worldwide. Other universities include Griffith University and the Queensland University of Technology. There are also a number of universities that provide a range of vocational courses such as the Brisbane North Institute of TAFE. Brisbane is also known for a variety of independent tertiary providers such as the Australian College of Natural Medicine. There are a range of privately run Roman Catholic, Lutheran, and other Christian schools. 

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Address

Contact us for more information

T: +61 272026926

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM Training | VeriSM Foundation Training in Brisbane. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's VeriSM Training | VeriSM Foundation Training in Brisbane, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's VeriSM Training | VeriSM Foundation Training in Brisbane. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led VeriSM Training | VeriSM Foundation Training in Brisbane sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

VeriSM Training | VeriSM Foundation Training in Brisbane FAQs

VeriSM™ is a service management approach that provides a holistic view of how to deliver value-driven services in the digital age. It integrates different management practices, frameworks, and methodologies, helping organisations create a flexible management model tailored to their specific needs.
VeriSM™ is unique because it combines traditional service management principles with modern digital practices. It is adaptable, integrating different frameworks like ITIL, Agile, and DevOps, and it emphasises the flexibility to apply the best practices suitable for an organisation’s size, goals, and digital transformation journey.
There are no specific prerequisites for taking this VeriSM™ Foundation Training. It is suitable for anyone interested in learning about modern service management and how to adapt to changing organisational and customer needs.
This VeriSM™ Foundation Training is ideal for IT Professionals, Service Managers, Digital Transformation Managers, and anyone involved in service management or business operations. It’s also valuable for newcomers interested in understanding service management from a modern perspective.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
The course includes comprehensive learning materials, real-life case studies, and interactive content designed to provide a deep understanding of VeriSM™ principles, the management mesh, and how to implement service management practices in various contexts.
The duration of the VeriSM™ Foundation Course spans across 2 days, with self-paced options available for flexible learning.
Course confirmation details are sent within 24 to 48 hours after registration. Delegates receive all necessary information to access the course, including login details for online training platforms.
Yes, after completing the VeriSM™ Foundation level, you can progress to advanced levels such as VeriSM™ Plus and VeriSM™ Professional, which offer deeper insights into managing service and digital transformation.
Once the payment is confirmed, immediate access is provided to the online course materials, allowing delegates to start at their convenience.
Yes, upon successfully completing the VeriSM™ Foundation Training and passing the exam, delegates receive a globally recognised certification, validating their understanding of VeriSM™ concepts.
The VeriSM™ Certification demonstrates proficiency in modern service management practices, making professionals more competitive in the job market. It helps with career advancement in roles related to service management, IT operations, and digital transformation.
Career options include service management roles such as IT Service Manager, Digital Transformation Consultant, Service Delivery Manager, and IT Operations Manager. The certification enhances prospects in both IT and business operations sectors.
If you experience issues accessing the training, you should reach out to The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.
The Knowledge Academy in Brisbane offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Foundation Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for VeriSM™ Foundationin Brisbane starts from AUD3795
The Knowledge Academy is the Leading global training provider for VeriSM™ Foundation.
Please see our VeriSM™ courses available in Brisbane
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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