Who should attend this ITIL® 4 Practitioner: Service Configuration Management Training Course?
This ITIL Certification Course is designed for everyone seeking to advance their knowledge and skills in ITIL® 4 Practitioner: Service Configuration Management. This ITIL course is more beneficial for:
- Configuration Managers
- Configuration Analysts
- Change Managers
- Release Managers
- Service Desk Analysts
- IT Asset Managers
- Security Analysts
Prerequisites for ITIL® 4 Practitioner: Service Configuration Management Training
There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Course, but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.
ITIL® 4 Practitioner: Service Configuration Management Certification Course Overview
The ITIL® 4 Practitioner: Service Configuration Management Certification Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the configuration of IT services and related components. Service configuration management (SCM) is a critical process that ensures accurate and up-to-date information about the configuration items (CIs) that support IT services, enabling organisations to optimise service delivery and minimise risks.
IT managers, configuration managers, service desk analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Service Configuration Management Certification Course. This ITIL Course is particularly relevant for professionals seeking to enhance their understanding of SCM principles, processes, and best practices to improve service reliability and support business objectives.
The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Service Configuration Management Training course provides delegates with a thorough understanding of IT service management. Delegates will learn to navigate key concepts such as Configuration Items (CI), service configuration models, and the CI lifecycle model.
Course Objectives
- To understand the principles of Service Configuration Management
- To get proficiency in using Configuration Management System (CMS) tools
- To execute configuration verification and audit processes effectively
- To assume roles such as configuration manager or coordinator competently
- To align technology support with Service Configuration Management
- To integrate Service Configuration Management into organisational value streams.
Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to effectively manage the configuration of IT services and related components within their organisation. They will be better prepared to establish and maintain accurate configuration data, ultimately contributing to improved service delivery efficiency and customer satisfaction.