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ITIL® 4 Practitioner: Problem Management Training Overview
ITIL® 4 Practitioner: Problem Management Training Course Outline
Module 1: Key Concepts of the Practice
- Purpose of the Practice
- Practice Success Factors (PSF) & Key Metrics of the Practice
- Key Terms and Concepts
- Problem
- Known Error
- Problem Prioritisation
- Reactive and Proactive Problem Management
- Workaround
- Technical Debt
- Problem Model
Module 2: Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice into the Organisation’s Value Streams
Module 3: Roles and Competencies of the Practice
- Responsibilities of the Key Roles of The Practice
- Problem Manager
- Problem Coordinator
- How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice
- Tools Application
- Apply the Recommendations on Automation
Module 5: Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
Module 6: How the ITIL® Capability Model Can Be Used to Develop the Practice
- How do Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for the Practice Success
- Recommendations for Problem Management Success
- How are they supported by the ITIL® Guiding Principles?
Who should attend this ITIL® 4 Practitioner: Problem Management Training Course?
The ITIL® 4 Practitioner: Problem Management Training Course is beneficial not only for individuals directly engaged in Problem Management activities but also for a broad spectrum of professionals in the IT and business sectors who wish to enhance their understanding of effective IT Service Management. A wide range of professionals can benefit from this ITIL Certification Course, including:
- Problem Managers and Teams
- Service Desk Agents and Managers
- IT Service Managers
- IT Operations Managers
- IT Consultants
- Incident Managers
- IT Professionals
- Business Managers
Prerequisites of the ITIL® 4 Practitioner: Problem Management Training Course
To attend this ITIL® 4 Practitioner: Problem Management training, candidates should possess a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.
ITIL® 4 Practitioner: Problem Management Training Course Overview
The ITIL® 4 Practitioner: Problem Management Training is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage problems within an IT service environment. Problem management plays a crucial role in identifying the root causes of incidents, preventing their recurrence, and minimising their impact on business operations.
IT Managers, Problem Managers, Incident Managers, Service Desk Analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Problem Management Training. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of problem management principles, processes, and best practices to improve service reliability and minimise business disruptions.
The Knowledge Academy’s 1-day ITIL Certification Course provides delegates with comprehensive knowledge and practical skills in ITIL® 4 Problem Management practices. During this ITIL Certification Training, they will learn essential concepts such as problem identification, root cause analysis, proactive prevention, and effective problem resolution techniques.
Course Objectives
- To understand the importance of problem management in IT service management
- To learn problem management principles, processes, and best practices
- To develop skills in identifying, classifying, and prioritising problems
- To conduct thorough problem investigations to identify root causes
- To implement corrective actions to prevent problem recurrence
- To empower IT professionals to drive continual improvement through effective problem management practices
Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to effectively manage problems within their IT service environment. They will be better prepared to identify and address the root causes of incidents, minimise service disruptions, and improve service reliability, ultimately enhancing customer satisfaction and business performance.
What’s included in the ITIL® 4 Practitioner: Problem Management Training Course?
- ITIL® 4 Practitioner: Problem Management Training Examination
- World-class training sessions from Experienced Instructors
- ITIL® 4 Practitioner: Problem Management Training Certificate
- Digital Delegate Pack
ITIL® 4 Practitioner: Problem Management Exam Information
The ITIL® 4 Practitioner: Problem Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to problem management. This certification focuses on effectively identifying, managing, and preventing incidents to minimise business impact and improve service quality.
- Type of Questions: Multiple Choice
- Total Questions: 20
- Number of marks: 20 Marks
- Pass mark: 65%, or 13/20 Marks
- Duration: 30 Minutes
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Problem Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Problem Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner: Problem Management Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner: Problem Management Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Practitioner: Problem Management Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 4 Practitioner: Problem Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Very good trainer with experience
Patrick Maestre
Trainer was very knowledgeable and answered all my questions respectfully.
Copats Nelvita
The trainer was very knowledgeable, kept asking questions and ensuring we understood the course matter, and kept the course going at a good pace but not rushed.
Nigel Tonks
ITIL® 4 Practitioner: Problem Management Training FAQs
ITIL® 4 Problem Management focuses on identifying, analysing, and resolving recurring incidents to prevent future disruptions, ensuring the continuous improvement of IT services.
There are no formal prerequisites to attend this ITIL® 4 Practitioner: Problem Management Training.
This ITIL® 4 Practitioner: Problem Management Training Course is designed for IT professionals, service managers, and practitioners involved in problem management processes, aiming to enhance their skills and align with ITIL® 4 practices.
Participants gain practical skills to identify, analyse, and address IT service disruptions efficiently, contributing to improved service quality, increased customer satisfaction, and enhanced overall IT performance.
The duration of this ITIL® 4 Practitioner: Problem Management Training Course is 1 day.
The ITIL® 4 Practitioner: Problem Management Training Course covers key problem management practices such as incident correlation, trend analysis, error control, and proactive prevention strategies.
Delegates will learn to apply problem management techniques, analyse trends, implement preventive measures, and align their problem-solving skills with ITIL® 4 principles for effective IT service management.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL Certification Course.
Will I receive a certificate upon completing this ITIL® 4 Practitioner: Problem Management Training?
Yes, delegates will receive an ITIL® 4 Practitioner: Problem Management Certificate upon completing this course.
This course provides in-depth training on problem management techniques, root cause analysis, and continuous improvement practices aligned with ITIL® standards. It thoroughly prepares you for the ITIL® 4 Practitioner: Problem Management exam.
The technical requirements for the ITIL® 4 Practitioner: Problem Management exam include a stable internet connection, a computer that meets the software provider’s specifications, and a webcam for proctoring purposes.
The training fees for ITIL® 4 Practitioner: Problem Management Trainingin Azerbaijan starts from €1695
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Problem Management Training.
Please see our ITIL® Certification Training courses available in Azerbaijan
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
ITIL® 4 Practitioner: Problem Management Training in Azerbaijan
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