CMI Level 3 Diploma In Principles Of Management And Leadership Training Course - Bosnia and Herzegovina

CMI Level 3 Diploma in Principles of Management and Leadership Training Course Outline

Our CMI Level 3 Diploma in Principles of Management and Leadership Training Course is thoughtfully structured to meet the 175 Guided Learning Hours requirement, providing delegates with 32 hours of comprehensive course material and 143 hours of interactive e-learning content.

Qualification Level: Diploma

Minimum Credit Value: 37

The below-mentioned topics will be delivered by our professional instructor in the online instructor-led training.

Unit (CMI 301) – Principles of Management and Leadership (Credit Value 7)

Module 1: Understand how Organisations Operate

• Governance of Different Types of Organisations
• Factors Which Influence an Organisation’s Culture
• Purpose of Organisational Mission, Vision and Value Statements
• Purpose of Organisational Strategies

Module 2: Understand the Management Role

• Role of the Manager
• Role of the Manager in Communicating Organisational Strategy
• Levels of Accountability and Authority in the Management Role
• Legal and Organisational Frameworks Which Apply to the Management Role

Module 3: Understand the Application of Management and Leadership Approaches

• Differences Between Management and Leadership
• Management and Leadership Approaches
• How Management and Leadership Approaches can be applied and Adapted in Different Work Based Situations?

Module 4: Understand the Knowledge, Skills and Behaviours to be an Effective Manager

• Knowledge and Skills Required to be an Effective Manager
• Behaviours Required to Be an Effective Manager
• Impact of Knowledge, Skills and Behaviours on the Team, Colleagues and Customers

After completing the instructor-led training, we'll move to our Self-Paced Training to complete the certification.

Unit (CMI 302) – Managing a Team to Achieve Results (Credit Value 6)

Module 5: Role and Purpose of Teams

• Purpose of Teams
• Types of Teams in an Organisation
• Roles in a Team Using a Recognised Theory
• Members of a Team Affect Team Dynamics
• Advantages and Disadvantages of Team Working and Lone Working

Module 6: Characteristics of a High-Performing Team

• Characteristics of High Performing Team
• Discuss Behaviours Which Can Be Observed in a High Performing Team

Module 7: Lead and Communicate with and Motivate a High-Performing Team

• Advantages and Disadvantages of Leadership Styles
• Communication Methods Used for Different Types of Teams
• Motivate a Team to Achieve Results

Module 8: Respond to Challenges When Managing a Team Proactively

• Challenges of Managing a Team
• Respond to Challenges Proactively
• Approaches to Absence Management

Module 9: Manage the Performance of a Team

• Approaches to Ensure Team Members Work to a Shared Purpose
• Allocate Work to Team Members
• Methods of Monitoring Team Performance
• Provide Feedback on Individual and Team Performance

Unit (CMI 303) - Managing Individuals to Be Effective in their Role (Credit Value 5)

Module 10: Individual’s Work Role and Responsibilities

• Sources of Information Which State an Individual’s Work Role and Responsibilities
• Reasons for Assessing an Individual’s Knowledge, Skills, and Behaviours in a Work Role

Module 11: Set Objectives with Individuals

• Methods Used to Set Objectives for Individuals
• Individual’s Capability to Achieve Objectives
• Process for Involving Individuals in Agreeing Clear Objectives

Module 12: Support Individuals to Perform Well

• Support Methods to Enable Individuals to Perform Well
• Approaches for Motivating Individuals in Their Work Role
• Individual Achievement Can Be Incentivised
• Importance of Managing Individuals Objectively

Module 13: Assess Outcomes Against the Objectives

• Tools Used to Review an Individual’s Performance
• Approaches to Measuring Outcomes Against Objectives

Module 14: Manage the Underperformance of Individuals

• Manage the Underperformance of an Individual Within the Limits of Own Authority

Unit (CMI 304) – Principles of Communication in the Workplace (Credit Value 5)

Module 15: Channels and Types of Communication Used in the Workplace

• Importance of Effective Communication in the Workplace
• Channels of Communication Used in the Workplace
• Strengths and Weaknesses of Different Types of Communication
• Legal Requirements and Organisational Policies that Affect the Use of Different Types of Communication

Module 16: Communication Cycle

• Communication Cycle and its Application in the Workplace
• Barriers to Effective Communication
• Ways to Overcome Barriers to Communication

Module 17: Plan Communication for a Target Audience

• Planning Process for Communicating with a Target Audience

Module 18: Measure the Effectiveness of Communication with a Target Audience

• Measuring the Effectiveness of Communication with a Target Audience

Unit (CMI 305) – Building Stakeholder Relationships Using Effective Communication (Credit Value 4)

Module 19: Purpose of Building Stakeholder Relationships

• Range of Stakeholder Groups Relevant to the Manager
• Needs and Expectations of Stakeholder Groups
• Benefits of Building Relationships with Stakeholders

Module 20: Different Channels and Types of Communication Used to Build Relationships with Stakeholders

• Channels of Communication Used to Build Stakeholder Relationships
• Types of Verbal Communication Used with Stakeholders
• Active Listening is Used to Build Stakeholder Relationships
• Types of Written Communication Used with Stakeholders
• How Meetings Can Develop and Build Effective Stakeholder Relationships

Module 21: Respond to Barriers When Communicating with Stakeholders

• Barriers to Effective Communication with Stakeholders
• Ways of Responding to Barriers When Communicating with Stakeholders

Module 22: Use Stakeholder Communication

• Importance of Stakeholder Feedback
• Compare Methods of Gathering Feedback from Stakeholders
• Use of Stakeholder Feedback

Unit (CMI 306) – Principles of Equality, Diversity and Inclusive Working Practice (Credit Value 6)

Module 23: Legal and Organisational Frameworks for Inclusivity, Equality and Diversity

• Key Terminology Used in The Context of Equality and Diversity
• Legal and Organisational Requirements for Equality and Diversity
• Potential Consequences of Failing to Meet Legal and Organisational Requirements

Module 24: Equality, Diversity and Inclusive Working Practices in Own Area of Responsibility

• Principles Which Underpin Inclusive Working Practices
• Behaviours Which Promote Inclusion in The Workplace
• Benefits of Inclusive Working Practices

Module 25: Support Equality, Diversity and Inclusive Working Practices

• Issues Which Affect Inclusive Working Practices Can Be Identified
• Types of Support That Can Be Given to Individuals with Diverse Needs
• Process for Implementing Equality, Diversity and Inclusive Working Practices

Module 26: Monitor and Manage Equality, Diversity and Inclusive Working Practices

• Methods for Monitoring Equality, Diversity and Inclusive Working Practices
• Challenges to Implementing Equality, Diversity and Inclusive Working Practice

Module 27: Know How to Challenge Discrimination in Own Area of Responsibility

• Benefits of Challenging Discriminatory Practices of Staff and Colleagues
• Discuss How Discriminatory Behaviour Can Be Challenged
• Explain Limits of Authority When Challenging Discrimination

Unit (CMI 310) – Supporting Teams and Individuals Through Change (Credit Value 5)

Module 28: Change Within Organisations

• Reasons for Change in an Organisation
• Types of Change that May Occur in an Organisation
• Individual and Team Reactions to Change

Module 29: Support Individuals and Teams Through Change

• Promote the Benefits of Change to Individuals and Teams
• Barriers to Change for Individuals and Teams
• Approaches to Overcoming Barriers to Change
• Methods of Supporting Individuals and Teams Through Change

Module 30: Implement and Monitor Change

• Process for Implementing Change
• Monitor and Review the Implementation of Change
• Role of Effective Management and Leadership Throughout the Change Process

Unit (CMI 315): Principles of Health and Safety in a Work Setting (Credit Value 6)

Module 31: Purpose and Benefits of Health and Safety in Workplace

• Purpose of Health and Safety in the Workplace
• Benefits of Health and Safety

Module 32: Legal Requirements in Relation to Health and Safety in Workplace

• Obligations Health and Safety Legislation Places on an Organisation
• Supplementary Legal Requirements Which Apply to Different Industry Sectors

Module 33: Understand the Risk Assessment Process

• Difference Between a Hazard and a Risk
• How to Conduct a Work-based Risk Assessment?

Module 34: Respond Effectively to a Workplace Health and Safety Emergency

• Identify a Range of Workplace Health and Safety Emergencies
• Immediate Action Required of By the Manager in Response to An Emergency
• Summarise the Next Steps in Response to an Emergency