Lean IT - Bosnia and Herzegovina

Lean IT

Lean IT is the application of lean waste reduction principles and thinking to the management of information technology. Our course provides the ideal introduction to Lean based IT principles, offering trusted guidance to help organisations deliver maximum value.

REASONS TO CHOOSE

Certify your knowledge of Lean IT
Learn the ideas and terminology behind Lean IT
Understand how to implement Lean-based IT principles
Optimise processes to produce maximum value
Prove your commitment to your IT career

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Lean IT

Duration

Online Instructor-led (2 days)

Online Self-paced (16 hours)

exam

Certified Lean IT Training Examination

Certified Lean IT Training Course Outline

Module 1: Introduction to Lean

About Lean
Origins of Lean
Lean in a Nutshell
Key Lean Terms and Concepts
Muda
Wastes of Lean
Classical Forms of Muda
Lean Temple
Hoshin Kanri (Policy Deployment)
Jidoka (Autonomation)
Just in Time (JIT)
Big Losses
Lean Business and Uses of Lean
What Lean Should Look Like?
PDCA (Plan, Do, Check, Act)
Lean IT and Lean IT Dimensions

Module 2: Lean Customer

Customers, Processes, and Waste
What are Customers?
Why do we Need to Listen to the VOC?
Determine the Value and Define the VOC
VOC Methodology
Identify Customers
Customer Segmentation
SIPOC
Gather Customer Information
Tips for Customer Information Sources
Analyse Customer Information
Affinity Diagrams
Overview of the Kano Model
Kano Analysis
What the Lines Imply?
Axis
Determine Customer Needs
Identifying the Requirements
What is a Critical to Quality (CTQ)?
Critical to Quality Trees
Why Do This?
Identify Critical Customer Needs
Identify Quality Drivers
Identify Performance Requirements
CTQ Trees in Action
Common Terminology
What Might the Customer Care About?

Module 3: Lean Process

Lean Principles
Value
Path to Value
Lean Principle
Value Stream Terminology
Process Maps
Swim Lanes
Process Mapping
Typical Process Map Contents
What is Value Stream?
Value Stream Maps
Steps for Building a Value Stream Map
Push Vs Pull Systems
Key Lean Metrics
Choosing the Right Metrics
Metrics and Measures Roadmap

Module 4: Managing Performance

What are Lean Process Measurements?
Two Top-Level Measures
Application of OEE
Four Sub-Metrics
Calculating OEE and TEPP
Key Performance Indicators (KPIs)
Process Measurement Points
Criteria for Good Measures

Module 5: Lean Organisation

Lean Leadership
Employee Empowerment
Communication Planning
Pursuing Perfection
Visual Management
Cell Information Boards
Guidelines for Visual Management
Visual Management Checklist

Module 6: Behaviour and Attitude

Lean Management
Leadership and Culture
Gemba and Gemba Walk
5S and Steps of 5S

Module 7: Problem/Kaizen

Kaizen Philosophy and Events
Formal Kaizen Process and Roles
What is DMAIC and DMAIC Cycle?
Problem Solving Framework
Background to Problem Solving
Seven-Step Problem Solving Methodology
Generate and Select Solutions
5 Whys
Completing the 5 Whys
Root Cause Analysis
Key Steps in the Use of a Fishbone Diagram
Example of Workshop Validation Process
Cause and Effect Diagram
Fishbone
Reverse Fishbone
Pareto Analysis

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Who should attend this Certified Lean IT Training Course?

The Certified Lean IT Course is designed to provide delegates with the skills and knowledge necessary to implement Lean principles within Information Technology (IT) operations and Service Management. The Lean IT Courses are especially beneficial for these professionals:

IT Managers
IT Service Managers
IT Process Improvement Specialists
IT Project Managers
IT Consultants
Change Managers
Quality Assurance Professionals

Prerequisites of the Certified Lean IT Training Course

There are no formal prerequisites for this Certified Lean IT Training Course. However, a basic understanding of Information Technology, Lean Principles, and their fundamental concepts would be beneficial for the delegates.

Certified Lean IT Training Course Overview

The "Certified Lean IT Training" offers a comprehensive understanding of Lean principles tailored specifically for the IT sector. In today's rapidly evolving digital landscape, Lean based IT principles become increasingly relevant as it aims to enhance the efficiency and effectiveness of IT services, aligning them more closely with customer needs. This approach is pivotal in streamlining processes, reducing waste, and ensuring optimal resource utilisation in IT operations.

Professionals in the IT sector, project managers, and individuals involved in IT service management should consider mastering Lean in IT. It is particularly important for those looking to improve process efficiencies, implement cost-saving strategies, and foster a culture of continuous improvement within their organisations. Lean based IT Training equips these professionals with the skills to drive significant operational improvements and deliver greater value to their customers.

This 1-day Lean IT Course by The Knowledge Academy is meticulously designed to provide delegates with practical skills and knowledge in Lean based IT principles. Delegates will learn how to apply Lean principles in IT settings effectively, leading to improved service delivery and enhanced customer satisfaction. The course covers key concepts and methodologies, preparing individuals for the Lean based IT Certification, which validates their expertise in this field.

Course Objectives

To impart a thorough understanding of Lean principles in an IT context
To demonstrate effective techniques for waste reduction in IT processes
To equip delegates with skills for enhancing IT service efficiency
To prepare individuals for the Lean IT Certification examination
To provide insights into continuous improvement strategies in IT services

Upon completion of the Certified Lean IT Training, delegates will possess a deep understanding of how to apply Lean methodologies in IT. They will be equipped with practical tools and techniques to initiate and lead Lean-based improvements within their IT environments, ensuring their organisations can deliver high-quality, efficient IT services that align with business objectives and customer expectations.

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What’s included in this Certified Lean IT Training Course?

Certified Lean IT Examination
World-Class Training Sessions from Experienced Instructors
Certified Lean IT Certificate
Digital Delegate Pack

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Certified Lean IT Training Examination Information:

The Lean IT Foundation exam follows this format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 26/40 pass mark or 65%
Duration: 60 Minutes

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203 999 or Enquire.

Lean IT FAQs

What is Lean IT?

Lean IT refers to the application of Lean principles in the Information Technology (IT) sector. It focuses on improving efficiency, reducing waste, and enhancing customer value through streamlined processes. This methodology helps IT organisations deliver more value with fewer resources.

What is the Lean IT Course?

The Lean IT Courses are designed to educate individuals on the Lean principles specific to IT environments. It covers concepts such as waste reduction, process improvement, and delivering value to customers. The course prepares delegates for the effective implementation of Lean practices in IT settings.

How do you get certified in Lean?

To get certified in Lean, one must complete a Lean based IT Training program and successfully pass the certification exam. The certification demonstrates proficiency in Lean principles and their application in IT environments. The process varies depending on the specific Lean IT Certification pursued.

Who should attend Lean Training?

Lean IT Courses are ideal for IT professionals, Project Managers, and anyone involved in IT operations who seeks to improve processes and efficiencies. It is also beneficial for those aspiring to integrate Lean methodologies into their organisation’s IT practices.

What are the benefits of implementing Lean?

Implementing Lean in IT brings several benefits: enhanced process efficiency, reduced waste, improved customer satisfaction, and better resource management. It leads to more agile and responsive IT services, aligning them more closely with business needs.

What pre-requisites are necessary for the Lean IT Exam?

The prerequisites for the Lean IT Examination typically include completion of a Lean based IT Training Course. Some certifications might require prior experience in IT or familiarity with Lean principles. It’s important to check specific requirements for the intended certification in Lean IT.

What is the time frame for mastering Lean IT Course content?

The duration to learn Lean based IT material varies depending on the course structure and individual learning pace. Typically, a course in Lean IT can take from a few days to several weeks, encompassing both theoretical knowledge and practical applications.

What is the validity period of the Lean IT qualification?

Our Lean based IT Qualification does not have an expiry date and are valid indefinitely. However, it is advisable to stay updated with ongoing developments in Lean practices and IT to maintain relevance and effectiveness.

What steps must I follow to become an accredited Lean IT Trainer?

To become a Lean IT-approved Trainer, one must hold a certification in Lean IT, have substantial experience in Lean practices, and complete a trainer qualification process. This often involves demonstrating teaching abilities and deep knowledge of Lean based IT principles.

How many certifications and levels are there in the Lean IT Certification scheme?

The Lean IT Certification Scheme includes several levels and certifications, starting from foundational knowledge to more advanced and specialised topics. The exact number and types of certifications can vary, reflecting the evolving nature of Lean practices and IT needs.

What are the different Lean IT certification levels?

The Lean IT certification framework typically includes different levels such as Foundation, Practitioner, and Leadership. The Foundation level provides an introduction to Lean principles and practices, while the Practitioner level delves deeper into applying Lean concepts in IT environments.

Why choose The Knowledge Academy in Bosnia and Herzegovina over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Lean IT Certification Course.

What are the best Lean IT courses in Bosnia and Herzegovina?

Please see our Lean IT courses available in Bosnia and Herzegovina

Which is the best training institute/provider of Lean IT in Bosnia and Herzegovina?

The Knowledge Academy is the Leading global training provider for Lean IT.

What is the cost/training fees for Lean IT in Bosnia and Herzegovina

The training fees for Lean IT in Bosnia and Herzegovina starts from €1995

Why we're the go to training provider for you

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water