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Enhance Organisational Performance by Resolving Conflicts
Conflict Management Certification Training
The Knowledge Academy is Globally Recognised as the Market Leader in providing the training of the Conflict Management course. Our highly experienced "Soft-Skills Expert Team" comprises over 20 leading professionals with more than 15 years of experience in resolving conflicts while performing their respective job roles in various fields. Our specialised instructors have developed unique teaching methods to help enthusiastic candidates master the skills of building a harmonious relationship among employees, teams, senior management, etc., to get excellent outcomes.
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Stages of Conflict Management
Conflict Management Course Overview
Conflict Management is the method of identifying and handling conflicts sensibly, fairly, and efficiently in professional as well as personal life. It is also known as conflict resolution which includes building a workplace that prevents conflict and a management team that successfully manages and resolves workplace issues. Conflict resolution and management positively create opportunities of growth and learning within an organisation. This Conflict Management Training course is specially designed by our experienced experts to provide complete knowledge of becoming capable to sensibly, reasonably, and effectively recognise and resolve conflicts in today's environment.
In this course, delegates will gain complete knowledge of conflicts and conflict management concepts, managing conflicts using various methods in an organisation. They will also understand different types of conflicts along their handling techniques and the role of third-party in resolving conflicts. This course will also provide delegates with the skills to manage various conflicts in organisations and use the conflict management model. After attending this course, delegates will become efficient in implementing conflict resolution practices in the organisations and validate their knowledge by passing the Conflict Management exam.
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Facts and Figures
100
+Courses Running Daily
490
+Locations Worldwide
2
K+Certified Instructors
Conflict Management Course Outline
Module 1: Introduction
- Conflicts
- Conflict Management in Organisations
- Importance of Conflict Management
Module 2: Concepts of Conflicts
- Transition in Views of Conflict
- Forms of Conflict in Organisations
Module 3: Causes of Conflicts
- Conflicting Resources
- Conflicting Styles
- Conflicting Perceptions
- Conflicting Goals
- Conflicting Pressures
- Conflicting Roles
- Different Personal Values
- Unpredictable Policies
Module 4: Techniques
- Forcing
- Win-Win (Collaborating)
- Compromising
- Withdrawing
- Smoothing
Module 5: Conflict Management
- Intrapersonal Conflict
- Interpersonal Conflict
- Interdepartmental Conflict
Module 6: Conflicting Resolution Model
- Stages of Conflict
- Role of third-party in Resolving Conflicts
Module 7: Framework of Organisational Conflict Management
- Triangle of Truth
- Receiving Feedback
Module 8: How to Prevent Future Conflict
- Avoiding Conflict in the Workplace
- How to Manage and Resolve Conflict
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How to Effectively Manage Employee Conflict?
Managing conflicts among employees is essential as it help to reduce unwanted confrontations and improve collaboration and productivity. Conflicts in the workplace should not be avoided but resolved to improve employee relations. Conflict resolution is a big responsibility of leaders to resolve the conflicts before healthy tension turns into overly disruptive confusion. The ways to resolve conflict should have the right approach.
Employee conflict resolution has four steps: choosing the right timing, understanding your boundaries, respecting differences, and confronting tension before becoming more disruptive. Effective conflict resolution leads to many benefits, including achieving determined goals, sustaining professional relations, and creating work environment harmony.
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Our Available Delivery Methods
The Knowledge Academy is World's Leading Association serving professionals and corporate's training requirements for years. The Knowledge Academy's presence is global, and we provide training in 490+ locations in around 221+ countries, covering 3000 subjects with the following delivery methods:
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Classroom Training
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Classroom Training
Get trained at one of our dedicated venues with a quiet, safe, and clean environment, away from the noise and pressure of the workspace.
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Online Instructor-Led Training
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Online Instructor-Led Training
Access our award-winning training courses via the virtual classroom method with our excellent instructors at your home without going anywhere.
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Online Self-Paced Training
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Online Self-Paced Training
Get your desired training by gaining Immediate Access to our E-Learning portal of 90 days, which is accessible 24/7.
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Onsite Training
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Onsite Training
Train multiple employees at the place, time, and environment of your choice without upsetting employee's comfort and your workflow.
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Conflict Resolution Benefits for Corporate Houses
Conflicts can be the biggest disruptors for any organisation's progress and growth. These conflicts can be of individual-level, team-level or department-level. That is why creating and nurturing a conflict-free workplace can help corporate houses to get enumerable benefits, including positive results, productivity gains, development, etc. Conflict resolution allows organisations to save much of their energy, time, money, and other resources wasted due to delays and unnecessary disputes. It helps to mitigate risks and foster a better perception of the organisations to achieve the desired results.
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Most Demanding Management Course Packages in Corporates
Team Leader Skills Package
5 Courses
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- Time Management Training
- Stress Management Training
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5 Courses
- Exceptional Customer Service Training
- Introduction to Public Relations
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HR Manager Package
4 Courses
- Certified HR Advisor
- Certified HR Manager
- Certified Training and Development Manager
- HR Skills for Non-HR Managers
Importance of Conflict Management
Conflict Management plays an important role in controlling conflicts, building awareness about the various forms of conflicts, and creating effective communication when conflicts arise in any team or department. Here are some reasons and performance improvement indicators why Conflict Management is important in any organisation:
Helps to Reduce Costs
Increases Productivity
Aids in Managing Risks
Encourages Collaboration
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Professionals with Strong Conflict Resolution Skills:
Can handle conflict optimistically and efficiently create the opportunities for growth and learning within an organisation. This is why employers seek employees with Conflict Management skills to diffuse and manage conflicts.
91% of Professionals with Strong Conflict Resolution Skills are able to handle workplace issues effectively.
What Our Clients Say About Us
Eddie Hammer
Performance Manager
I have completed the conflict management training course. Course Material was excellent and the tutor was great. He was an experienced and knowledgeable trainer. He covered all the topics with relatable examples and answered almost all of my queries regarding the topics covered. Overall a wonderful experience and I am prepared and confident to take my exam. I will purchase more courses from here only.
Ryan John Perry
Team Leader
The conflict management training course ran smoothly. Adam, my trainer, was extremely knowledgeable and delivered the course professionally. He truly cared for his students and made a huge impact in enhancing my conflict resolving skills. The course content was very easy to understand. I referred this course to friends and told them about the quality of the course material and excellent customer support, which I felt very personally.
Rosita Diomedes
Business Analyst
Last week I attended the training of conflict management course from the knowledge academy. The course material, sales and support team are very customer-driven. The expert and knowledgeable trainer benefited me in the training as he provided quick and relevant responses to my questions. He helped me prepare for the exam, due to which I successfully cracked and confident about my newly formed skills.
Bill Harris
Project Manager
I had attended this training virtually due to covid restriction and completed it smoothly. I got to know about various techniques to have control over a variety of conflicts in different scenarios. They had assigned the best trainer for this virtual session. The course material was extremely written well. I highly recommend the knowledge academy for its on-point workbook and precise powerpoint presentation. These elements played a huge role in me passing the exam.
Harry Cole
Product Manager
The content of the conflict management course was well structured and had a good set of topics in a sequence manner. The course material given was scenario-based, and I felt like it was made for me because I could engage with the topics. The trainer’s presentation was very engaging and interactive too. The teaching style of the trainer was exciting. Thanks to my trainer and team of the knowledge academy because then I passed the exam.
Nick Foster
Assistant Director
I had finished the conflict management training course. The course material was perfect, and the tutor was a very humorous and knowledgeable person indeed. She was very helpful and answered my questions throughout the session enthusiastically. I had passed the exam very easily with good marks. I felt glad to choose this course from the knowledge academy. I would highly recommend and suggest everyone for doing courses from this learning platform.
Why We Are Best Choice?
We help you quench your thirst for knowledge by providing you with our specially tailored certifications. Our highly qualified instructors, dedicated staff, and 24/7 available helpline are the main reasons why we're the go-to training provider for you.
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Our training courses are 100% guaranteed to run on dates provided, whether they are classroom, virtual, or in-house.
100% Money Back Guarantee
We are so confident in our courses and our instructor's skills that we offer a money back guarantee if you do not pass the exam.
Guaranteed to Pass Exam
Our exam pass guarantee gives you the confidence that we will support your learning until you pass your exam.
Frequently Asked Questions
What is Conflict Management?
Conflict Management, also known as conflict resolution, is a system of recognising and managing conflicts sensibly, reasonably, and efficiently in professional or personal lives.
Why conflict resolution is important?
Conflict resolution helps find inventive solutions to internal relation issues and support limiting conditions that cause negativity, stress, demotivation, and general employee unrest.
What are the types of conflicts?
The main types of conflicts are conflict with the self, conflict with the environment, conflict with others, and conflict with the supernatural.
I am unable to find the course that I am looking for.
The Knowledge Academy provides training on over 3000 different subjects. Please contact us if you are unable to find your ideal course in the above course list.
Why should I attend this Conflict Management Training course?
A good understanding of conflicts and skills for managing conflicts can help you to manage disputes among team members to smoothen the business processes and strengthen your professional growth.
What will I learn from this Conflict Management Training Course?
In this Conflict Management Training course, you will learn how to manage conflicts using various methods in an organisation. You will also understand different types of conflicts with their handling techniques, the role of third-party in resolving conflicts, and many other concepts that will make you adept in handling conflicts effectively.
Can you customise training and course material according to our company requirements?
Yes, we have subject matter experts who will work according to your company requirements.
Can The Knowledge Academy deliver the training to more than 1000 delegates of my company?
Yes, we already trained over 1000 delegates from multiple internationally renowned organisations. In cases where the delegates are more, we provide training in groups.
Will this course help me to get a better job with a high salary package?
Yes, the individuals who have the knowledge and skills for understanding and managing conflicts in professional settings can get higher ranks in companies, become highly successful, and get much better pay than an average professional.
Can The Knowledge Academy deliver corporate/in-house training?
Yes, our specialised in-house/corporate delivery staff constantly works to provide training to our clients who wish to have the convenience and comfort of learning within their familiar surroundings.
Does this training course includes exam and accreditation?
Yes, this training course has been accredited by The Knowledge Academy and an exam which is conducted at the end of the training programme.
Which delivery methods I can choose for the Conflict Management Training Course?
You can choose from any of the below delivery methods according to your requirements:
- Online: If you want to learn at your own pace and at any time in the day or night.
- Online Instructor-Led or Virtual: If you want to learn virtually from the instructor at the comfort of your home.
- Classroom: If you want to attend training at one of The Knowledge Academy's venues.
- Onsite/Corporate: If you are looking for a training solution for your employees at your preferred premises.
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