CMI Level 5 NVQ Diploma In Management And Leadership in Sofia

CMI Level 5 NVQ Diploma in Management and Leadership Course Outline

Our CMI Level 5 NVQ Diploma in Management and Leadership Training Course is thoughtfully structured to meet the 237 Guided Learning Hours requirement, providing delegates with 32 hours of comprehensive course material and 205 hours of interactive e-learning content.

Qualification Level: Diploma

Total Credit Value: 53

M&L 45: Contribute to the development of a strategic plan

CV - 5

The below-mentioned topics will be delivered by our professional instructors in the online instructor-led training.

Module 1: Principles of Strategic Planning

• Strategic Planning Models
• Advantages and Limitations of a Range of Analytical Techniques
• Range of Perspectives of and Approaches to Business Strategy

Module 2: Analyse the Factors Affecting the Development of Strategic Plans

• Development of Strategic Plans
• Market Factors
• Application of Scanning Tools

Module 3: Make a Contribution to a Strategic Plan

• Relationship between Strategic Intentions, Strategic Choice and Strategy Formulation
• Strategic Objectives and Resource Constraints
• Impact of a Proposed Strategy on a Business

M&L 49: Design Business Processes

CV - 5

Module 1: Understand Techniques and Tools

• Principles of Business Change and Process Re-Engineering
• Evaluate Workflow Patterns and Usability Testing
• Assess Various Modelling Tools
• Identify Factors Affecting Business Process Effectiveness

Module 2: Develop Business Processes

• Assess Potential for Process Improvement and Constraints
• Generate Ideas Aligned with Business Needs
• Test Proposed Processes using Modelling Exercises
• Evaluate Proposed Process Feasibility against Criteria
• Identify Overlaps between New and Existing Processes
• Resolve Conflicts between Current and Proposed Processes
• Follow Organisational, Legal, and Ethical Guidelines in Development

Module 3: Evaluate the Effectiveness of Business Processes

• Use Appropriate Techniques to Analyse Process Information
• Assess the Cost-Benefit of Processes
• Justify Recommendations for Process Changes with Evidence

M&L 50: Manage Strategic Change

CV - 7

Module 1: Management and Evaluation of Change

• Evaluate Various Change Management Models for Different Structures
• Analyse Stakeholder Mapping for Managing and Evaluating Change
• Assess Techniques for Evaluating Change
• Evaluate Links between Change Management, Continuity, and Crisis Management

Module 2: Plan for Strategic Change

• Assess Reasons, Scope, and Risks of required Change
• Evaluate Internal and External Influences on Change
• Analyse Ethical Considerations of Change
• Identify and Justify Alternative Strategies for Desired Change
• Develop a SMART Objectives Plan and Resource Allocation
• Create a Stakeholder Engagement Plan Addressing Needs and Concerns
• Specify Mechanisms for Managing Risks and Meeting Strategic Goals

Module 3: Manage Strategic Change

• Allocate Resources and Responsibilities as per the Plan
• Ensure the Change Plan Aligns with Organisational Values and Procedures
• Protect Operational Plans from Disruption during Change Implementation
• Consider Ongoing Stakeholder Commitment and its Impact
• Manage Friction between Stakeholders' needs per the Change Plan

Module 4: Evaluate Strategic Change

• Set Evaluation Criteria to Measure Change Effects
• Use Appropriate Tools and Techniques for Evaluation
• Evaluate Successful and Unsuccessful Aspects of the Change
• Justify Recommendations with evidence
• Identify Implications for Knowledge Management Systems

M&L 26: Prove Leadership and Management

CV - 5

Module 1: Principles Supporting Leadership and Management

• Apply Leadership and Management Theories Effectively
• Assess how Organisational Culture Influences Leadership and Management
• Evaluate the Impact of Organisational Structure on Leadership Styles
• Apply Motivation Theories in Leadership Practices
• Evaluate the Importance of Stakeholder Engagement in Leadership
• Assess Leadership Styles' Fit with Organisational Culture

Module 2: Engage and Inspire Stakeholders and Colleagues

• Demonstrate Commitment to Organisational Goals and Values
• Identify Stakeholders and Their Interests
• Ensure Stakeholders understand their role in Achieving Objectives
• Gain Trust and Support through Exemplary Behaviour
• Maintain Morale during Challenging Times
• Secure Ongoing Commitment from Stakeholders

Module 3: Deliver Results

• Optimise Resources and Expertise through Effective Planning
• Delegate Tasks while Meeting Targets
• Empower Individuals to Make Decisions within Set Boundaries
• Adapt Plans and Resources to Changing Circumstances

M&L 54: Manage Strategic Marketing Activities

CV - 7

Module 1: Understand the Strategic Management of Marketing Activities

• Analyse Key Concepts in Strategic Marketing
• Assess the Impact of Strategic Marketing on a Business
• Evaluate the Relationship between Marketing and Other Functions
• Analyse Planning Principles for Developing a Marketing Strategy
• Analyse Tools for Evaluating a Strategic Marketing Plan
• Explain the Pros and Cons of Various Marketing Strategies

Module 2: Be Able to Evaluate a Market

• Evaluate Markets Against Strategic Criteria
• Identify Key Features of Offerings by Evaluating Competitors

Module 3: Be Able to Develop a Marketing Communications Strategy and Plan

• Evaluate Marketing Communications Frameworks
• Define Marketing Messages Aligned with Strategic Goals
• Specify Media to Effectively Reach Target Customers
• Integrate Marketing Communications into Operations

Module 4: Be Able to Manage Strategic Marketing Activities

• Set Pricing Strategies aligned with Organisational Goals
• Manage Implementation of Marketing Strategies and Plans
• Monitor Performance against Success Criteria
• Adapt Strategies based on Feedback or Changing Conditions

M&L 40: Manage a project

CV- 7

Module 1: Understand the Management of a Project

• Explain how to Conduct a Cost-Benefit Analysis
• Evaluate Risk Analysis Techniques
• Assess Project Planning and Management Tools
• Evaluate the Impact of Changes on Project Scope, Schedule, and Resources
• Analyse Project Governance Requirements

Module 2: Be Able to Plan a Project

• Analyse Project Alignment with Organisational Goals
• Agree on Project Objectives and Scope with Stakeholders
• Assess Interdependencies and Risks
• Develop a Project Plan with SMART Objectives and KPIs
• Create Targeted Risk Management Plans
• Apply Project Lifecycle Approaches

Module 3: Be Able to Manage a Project

• Allocate Resources According to the Project Plan
• Brief Team Members on Roles and Responsibilities
• Implement Plans within Budget and Timelines
• Communicate Plan Requirements to Affected Parties
• Revise Plans Based on Changing Circumstances
• Keep Stakeholders Informed of Developments
• Complete Close-Out Actions as per the Project Plan
• Adhere to Organisational Policies and Legal Requirements

Module 4: Be Able to Evaluate the Effectiveness of a Project

• Conduct periodic reviews using various sources
• Evaluate the effectiveness of managing project knowledge
• Report on the effectiveness of project plans

M&L 64: Lead the development of a knowledge management strategy

CV – 7

Module 1: Understand the Principles Underpinning Knowledge Management

• Analyse the value of knowledge management
• Evaluate pros and cons of knowledge management models
• Assess staff's role in developing a knowledge strategy
• View knowledge management as a strategic asset
• Characterise various knowledge management approaches
• Analyse frameworks, dimensions, and strategies in knowledge management
• Analyse the role of technology in managing knowledge

Module 2: Be Able to Develop a Knowledge Management Strategy

• Identify opportunities for knowledge creation and sharing
• Ensure the strategy addresses critical knowledge and risks
• Ensure the strategy aligns with organisational needs and environment
• Set standards and protocols for knowledge creation and protection

Module 3: Be Able to Manage Knowledge

• Implement systems to protect intellectual property
• Evaluate current systems for meeting information and knowledge needs
• Select technologies and suppliers that meet future needs within security limits

Module 4: Be Able to Promote Knowledge Management

• Encourage managers to model knowledge management practices
• Use appropriate communication methods for the organisation

M&L 28: Encourage learning and development

CV - 3

Module 1: Understand the Principles of Learning and Development

• Assess the role of CPD in meeting current and future learning needs
• Analyse pros and cons of various learning methods
• Explain how to identify individual learning need
• Evaluate self-reflection’s role in learning and development

Module 2: Be Able to Support Individuals’ Learning and Development

• Promote the benefits of learning in your area
• Support individuals in identifying learning needs from various sources
• Agree on learning activities within budget and business needs
• Summarise learning objectives and plans in a personal development plan
• Create an environment that fosters learning
• Provide opportunities to apply new skills in the workplace

Module 3: Be Able to Evaluate Individuals’ Learning and Development

• Analyse performance and development information from various sources
• Evaluate the effectiveness of different learning methods
• Agree on revisions to personal development plans

CS 34: Manage customer service operations

CV – 7

Module 1: Understand the Management of Customer Service Operations

• Explain the basis for resource allocation.
• Assess methods for monitoring customer service.
• Explain strategies for seamless customer service.
• Describe techniques for problem-solving.
• Evaluate sources of customer performance data.
• Analyse techniques to identify patterns in customer behaviour.
• Analyse potential improvements to customer service operations.

Module 2: Be Able to Plan Customer Service Operations

• Define service offers to meet customer expectations.
• Develop sustainable customer service plans.
• Create contingencies for identified risks.
• Specify targets, KPIs, and monitoring arrangements.
• Communicate objectives, standards, and procedures to staff.

Module 3: Be Able to Manage Customer Service Operations

• Allocate resources based on priorities.
• Keep staff informed of service and best practice updates.
• Maintain positive staff relationships.
• Monitor activities per plan.
• Manage deviations and service failures with contingency plans.
• Use feedback to make service improvements.
• Take action to enhance customer service performance.

Module 4: Be Able to Prepare Staff for the Delivery of Customer Service

• Ensure staff understand the vision, objectives, and standards.
• Provide training and support for service delivery.
• Communicate roles and work plans aligned with delivery plans.

Module 5: Be Able to Measure Customer Service Performance

• Ensure systems to collect performance data are in place.
• Identify trends in customer behaviour and performance.
• Benchmark performance against measures.
• Address anomalies and problems.
• Identify areas for customer service improvement.