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ILM Level 3

ILM Level 3 Certificate in Leadership and Management

Sofia

Learn essential leadership techniques to enhance team performance effectively
Gain valuable management skills to drive business success with confidence
Enhance your skills with ILM Level 3 Certificate in Leadership and Management Training

Dates & Prices Dates & Prices

Course information

ILM Level 3 Certificate in Leadership and Management Course Outline

Total Credit Value – 15

Total Guided Learning Hours – 57

Unit 8600-306: Understanding Customer Service Standards and Requirements

Credit Value – 2

Guided Learning Hours – 7

Module 1: Understand the Legal and Organisational Requirement for Managing Customer Service

Describe the Main Legal Rights of Customers
Describe an Organisation’s Commitment to Customers
Describe the Manager’s Responsibilities in Relation to Customer Service

Module 2: Understand Customer Service Standards

Describe the Purpose of Customer Service Standards
How Customer Service Standards are Used to Meet Customer Needs

Module 3: Know How to Monitor Customer Service Performance

How an Organisation Monitors Customer Service Against the Standards Set
How to Use Customer Feedback to Improve Performance

Unit 8600-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 4: Understand the Factors that Influence Motivation Levels in the Workplace

Define the Term Motivation
Describe the Factors that may Affect Motivation Levels in the Workplace
Explain How Individual Differences Affect Levels of Motivation in the Workplace
Impact on Organisational Performance if Employee Motivation Levels are Low

Module 5: Understand How a Theory of Motivation can be Used to Improve Performance Levels

Describe a Recognised Theory of Motivation
How Theory of Motivation can be Used to Improve Performance in the Workplace
Explain How to Use Employee Engagement to Increase Motivation Levels

Unit 8600-323: Understanding Performance Management

Credit Value – 2

Guided Learning Hours – 7

Module 6: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

Value of Formal and Informal Performance Assessment in the Workplace
Explain the Role of the First Line Manager in Performance Management

Module 7: Know How to Manage Performance of Individuals in the Team

Identify Ways to Ensure Fair and Objective Formal Assessment
Explain How to Set SMART Objectives for a Team Member
Explain How to Measure Performance Against Agreed Standards

Module 8: Understand the Value of Feedback in the Workplace

Explain the Importance of Feedback to Improve Performance
Describe How to Give Effective Feedback

Module 9: Know How to Manage Underperformance in the Workplace

Identify Potential Areas of Underperformance in the Workplace
Causes for Failure to Meet Agreed Performance Levels
Describe Actions to Restore Performance to Acceptable Levels

Unit 8600-331: Understanding Support Services Operations in an Organisation

Credit Value – 3

Guided Learning Hours – 7

Module 10: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services

Distinguishing between Hard and Soft Services
Identify the Legislation that impacts on these Services

Module 11: Understand What Support Services are and How They are Currently Being Provided and Delivered

Role of Service Level Agreements, their Typical Structure and Content
Describe How Service Level Agreements are Used with both Customers and Suppliers in Own Organisation
Support Services Currently Provided by the Facilities Management Department

Module 12: Understand the Options of Delivering Support Services

Ways of Providing Support Services to Meet Organisational Requirements
Explain How the Quality of Support Services is Measured and Monitored

Unit 8600-200: Developing Yourself as a Team Leader

Credit Value – 1

Guided Learning Hours – 6

Module 13: Understand the Role and Responsibilities of the Team Leader

Role and Responsibilities
Explain the Difference Between a Group and a Team

Module 14: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

Seek Feedback on Workplace Performance

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 15: Understand the Importance of Promoting Personal Development

Assess the Potential Benefits to the Organisation of Developing Individuals
Assess the Benefits to the Individual of Personal Development

Module 16: Be Able to Plan for an Individual’s Development

What are Expectations?
How to Manage an Individual’s Expectations in Personal Development
Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
Development Vehicles
Develop a Plan to Meet the Identified Development Needs of an Individual

Who should attend this ILM Level 3 Certificate in Leadership and Management Course?

This course Training Course is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams and contribute to the success of their organisation. This course can be beneficial for a wide range of professionals, including:

Team Leaders
Production Supervisors
Operations Managers
First Line Managers
Marketing Managers
General Managers
Project Managers

Prerequisites of the ILM Level 3 Certificate in Leadership and Management Course

The prerequisites for the ILM Level 3 Certificate in Leadership and Management Course demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.

ILM Level 3 Certificate in Leadership and Management Course Overview

The Course is designed to equip delegates with the essential skills and knowledge to excel in leadership roles. This ILM Certificate in Leadership and Management course is highly relevant in today’s dynamic business environment, where effective leadership is critical to organisational success. Delegates will gain insights into fundamental management principles, enabling them to lead teams more effectively and drive organisational performance.

Proficiency in Leadership and Management is crucial for professionals aspiring to advance their careers, particularly those in Supervisory, First-line Management, or Team Leadership roles. Mastering these skills not only enhances individual performance but also contributes to the organisation's overall success. Professionals aiming to lead teams, manage projects, or improve workplace productivity will benefit significantly from this training.

This 2-day training course offered by The Knowledge Academy provides delegates with practical tools and strategies to improve their leadership capabilities. Through interactive sessions and real-world examples, delegates will learn how to motivate teams, manage conflicts, and make informed decisions. By the end of the course, delegates will have a clear understanding of their leadership style and how to apply it effectively in various situations.

Course Objectives

To understand key leadership and management principles
To enhance communication skills for effective team leadership
To develop strategies for conflict resolution
To learn techniques for motivating and engaging teams
To improve decision-making skills
To identify and develop personal leadership styles

After completing this Course, delegates will receive an ILM Certificate in Leadership and Management, validating their leadership and management skills. This certification is a valuable asset for career progression and demonstrates a commitment to professional development.

What’s included in this ILM Level 3 Certificate in Leadership and Management Course?

ILM Level 3 Certificate in Leadership and Management Assessment
World-Class Training Sessions from Experienced Instructors
ILM Level 3 Certificate in Leadership and Management Certificate
Digital Delegate Pack

ILM Level 3 Certificate in Leadership and Management Assessment Information

You'll complete one assessment for each unit you study, consisting of short questions and written tasks.
You'll submit these online and they'll be marked by your ILM tutor.

Why choose us

Our Sofia venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Sofia is the capital city of Bulgaria, situated within the Balkan Peninsula, it is one of the biggest cities in the European Union ranked at 15^th. Sofia which is Bulgaria’s biggest city is also home to an estimated 1,228,282 people as of 2014. Sofia has a relatively high unemployment rate of 01.10% whilst the average rate for Bulgaria is 09.20%. Education within Sofia is very important, there are a number of different types of schools available for students to attend, which can either be public or private. There are currently 77 private schools, 8 arts schools, 4 sports schools and 13 schools for the disabled. The public schools within Sofia consist of 5 primary schools, 77 middle schools and 187 secondary schools.Sofia has a number of different universities and colleges that are available for students to attend. The higher education within the city is highly recognised as it is home to four of the highest ranking national universities within Bulgaria.These include the University of Architecture, Civil Engineering and Geodesy, University of National and World Economy, the Technical University of Sofia as well as Sofia University which is one of the best top ranking universities within the top 4 percent of QS world university rankings as well as the top national ranking.

Address

Sofia City West,
Boulevard Totleben 53-55,
1606 Sofia

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM | ILM Level 3 | ILM Certificate In Leadership And Management. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ILM | ILM Level 3 | ILM Certificate In Leadership And Management, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's ILM | ILM Level 3 | ILM Certificate In Leadership And Management. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ILM | ILM Level 3 | ILM Certificate In Leadership And Management sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

sally Made the course easier to understand and went in-depth to help us better understand the questions for each module.

Anthony West

I thought the course tutor Leonor was knowledgeable, vibrant, refreshing and interesting. Her skill and providing the information in a tangible well and keeping the group focused was excellent. I enjoyed her enthusiasm and positivity in discussing the subject matter.

Angela Shortall

Really good trainer, enthusiastic about her role and you could see she had a genuine passion for her role which made people want to engage with the course.

Emma McCabe

ILM | ILM Level 3 | ILM Certificate In Leadership And Management FAQs

What is the ILM Level 3 Certificate in Leadership and Management?

The is a qualification designed to develop essential leadership skills for aspiring managers. It focuses on improving leadership techniques, team management, and decision-making to enhance workplace performance and effectiveness.

Are there any prerequisites for taking this ILM Level 3 Certificate in Leadership and Management Training?

The prerequisites for this Training demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.

What are the benefits of taking this CISM Certification Course?

The course equips delegates with essential leadership skills, helping them lead teams effectively, improve productivity, and advance in supervisory roles, ultimately contributing to organisational success in today’s dynamic business environment.

Who is the ILM Level 3 Certificate aimed at?

The course is aimed at individuals in supervisory or first-line management roles, or those aspiring to these positions, who seek to enhance their leadership skills and management capabilities.

What are the entry requirements for the ILM Level 3 Certificate?

There are no formal entry requirements for the course. However, it is recommended that candidates have some experience in a supervisory role or a similar position to benefit fully from the course.

What is the primary purpose of this ILM Level 3 Certificate in Leadership and Management Training?

The primary purpose of the course Training is to equip individuals with the essential skills and knowledge needed to lead and manage teams effectively, enhancing their ability to perform successfully in leadership roles.

What will I learn in this ILM Level 3 Certificate in Leadership and Management Certification course?

In the course Certification course, you will learn key leadership skills, effective team management techniques, decision-making strategies, how to manage workplace relationships, and ways to improve personal and team performance in a managerial role.

What topics are covered in the ILM Level 3 Certificate in Leadership and Management?

The course covers topics including understanding leadership, managing workplace relationships, team performance, communication, decision-making, problem-solving, managing change, and how to motivate and develop teams effectively within a managerial context.

What is the duration of the ILM Level 3 Certificate in Leadership and Management Training?

This course typically takes between 6 to 12 months to complete, depending on the pace of study and the structure of the course delivery by the training provider.

Who should I contact if unable to access the ILM Level 3 Leadership and Management Training?

The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is the difference between the ILM Level 3 Certificate and other ILM qualifications?

This course focuses on foundational leadership skills for first-line managers, offering a broader and more in-depth study than the Level 3 Award, but it is less extensive than the Level 3 Diploma, which covers additional management topics in greater detail.

How often are the course materials updated?

Course materials for the ILM level 3 Leadership and Management Certificateare regularly reviewed and updated to ensure they reflect current best practices, industry standards, and the latest developments in leadership and management theory.

How is the course content delivered?

The course content for the ILM level 3 Leadership and Management Certificate is delivered through a combination of online learning, workshops, tutorials, and self-directed study, allowing for flexibility in learning while ensuring comprehensive coverage of the material.

Is the ILM Level 3 Certificate recognised internationally?

Yes, the ILM level 3 Leadership and Management Certificate is recognised internationally, valued by employers across various industries as a mark of effective leadership and management skills, and it enhances career prospects globally.

Can I take the ILM Level 3 Certificate if I am already in a management position?

Yes, the ILM level 3 Leadership and Management Certificate is ideal even if you're already in a management position. It helps enhance your leadership skills, deepen your understanding of management practices, and improve your effectiveness in your current role.

How do I maintain my ILM Level 3 qualification in Leadership and Management?

Maintaining your ILM qualification involves ongoing professional development, keeping your skills and knowledge up to date through continuous learning, and applying best practices in leadership and management. There is no formal re-certification required, but staying engaged in professional development activities is recommended.

What are the system requirements for the online ILM Level 3 Certificate in Leadership and Management Training course?

The system requirements for the online training typically include a reliable internet connection, a computer or tablet with updated web browsers, speakers or headphones, and software for viewing PDF files, video conferencing, and document editing.

How do I register for the ILM Level 3 Certificate in Leadership and Management course?

To register for the ILM level 3 Leadership and Management course, visit The Knowledge Academy's website, navigate to the course page, and click on the registration button. Fill in the required details, select your preferred schedule, and complete the payment process.

Do you provide self-paced training for this Online ILM Level 3 Leadership and management Course?

The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

Do you offer 24/7 support for the ILM Level 3 Certificate In Leadership And Management Training?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Why choose The Knowledge Academy in Sofia over others?

The Knowledge Academy in Sofia stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for ILM Level 3 Certificate in Leadership and Management in Sofia?

The training fees for ILM Level 3 Certificate in Leadership and Managementin Sofia starts from €4495

Which is the best training institute/provider of ILM Level 3 Certificate in Leadership and Management in Sofia?

The Knowledge Academy is the Leading global training provider for ILM Level 3 Certificate in Leadership and Management.

What are the best ILM Level 3 courses in Sofia?

Please see our ILM Level 3 courses available in Sofia

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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