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Service Desk Analyst Salary: What You Can Expect in 2025
Eliza Taylor 11 December 2024A Service Desk Analyst is an IT professional who contributes to solving technical problems for users within an organisation. Essentially, they serve as the first point of contact between end users and the company. Continue reading this blog, where we shall cover the Service Desk Analyst Salary based on their locations and expertise.
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Table of Contents
Do you have a passion for computer hardware and programmes? Can you solve IT issues in your daily life? Why not drive this passion towards your next profession? Because a Service Desk Analyst is made for passionate enthusiasts like you in the field of IT Service Management!
In this blog, you will learn about the salaries of Service Desk Analysts based on their locations and expertise. Wasting very little time, let’s dive straight to the topic!
Table of Contents
1) Service Desk Analyst Salary Based on Location
a) Service Desk Analyst Salary in the United Kingdom
b) Service Desk Analyst Salary in the United States
c) Service Desk Analyst Salary in India
2) Top Companies Hiring a Service Desk Analyst
3) Conclusion
Service Desk Analyst Salary Based on Location
Inflation rates, regional job markets, and the location's living costs largely influence your locational salary structure. How costly is the location, the profession's scope, and daily items cost—these parameters are vital to know the accurate Service Desk Analyst Salary.
1) Service Desk Analyst Salary in the United Kingdom
The United Kingdom (UK) is among the most sought-after countries for jobs in the IT sector. Therefore, competition is higher; as a result, candidates might work at lower salaries. Surprisingly, the salary structures are fairly respected in this developed country.
Check the table below to learn about the Service Desk Analyst Salary in the UK based on your expertise levels.
|
Experience Level |
Annual Salary Range |
|
Entry Level (0-3 years) |
£17,000 - £25,000 |
|
Intermediate Level (3-7 years) |
£20,000 - £33,000 |
|
Senior Level (7-10+ years) |
£21,000 - £41,000 |
|
Expert Level (10+ years) |
Above £41,000 |
Source: PayScale
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2) Service Desk Analyst Salary in the United States
The US is home to world-renowned IT companies, including Apple, Microsoft, and Amazon. The Service Desk Analyst profession has a broader scope in the country and pays well.
Check the table below to ascertain the accurate Service Desk Analyst Salary range based on your experience levels.
|
Experience Level |
Annual Salary Range |
|
Entry Level (0-3 years) |
$29,000 - $53,000 |
|
Intermediate Level (3-7 years) |
$37,000 - $70,000 |
|
Senior Level (7-10+ years) |
$38,000 - $72,000 |
|
Expert Level (10+ years) |
$40,000 - $75,000 |
Source: PayScale
3) Service Desk Analyst Salary in India
India, the emerging IT hub, is inviting Service Desk Analysts worldwide. With time, their salary structures are expected to grow as more IT companies establish their firms here.
Check out the table below to understand the Service Desk Analyst Salary based on your experience levels.
|
Experience Level |
Annual Salary Range |
|
Entry Level (0-3 years) |
₹1,60,000 - ₹4,00,000 |
|
Intermediate Level (3-7 years) |
₹2,82,000 - ₹8,82,000 |
|
Senior Level (7-10+ years) |
₹7,63,000 - ₹10,00,000 |
|
Expert Level (10+ years) |
Above ₹10,00,000 |
Source: PayScale
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Top Companies Hiring Service Desk Analysts
Many top companies are looking for Service Desk analyst candidates from worldwide. A few of these companies include:
a) Frontline Managed Services: Offers opportunities for service desk analysts.
b) TEKsystems: Deploys IT professionals globally and hires service desk analysts.
c) Robert Half: Specialises in accounting and finance staffing.
d) CGI: A global IT consulting and services company.
e) DXC Technologies: Provides IT services and solutions worldwide.
f) Tata Consultancy Services: India’s most extensive IT services and consulting company.
g) NHS: National Health Service (UK) with IT support roles.
h) CDW: Offers world-class IT technology solutions and services.
i) Capgemini: A multinational IT consulting and services company.
j) NatWest Group: Financial services group with multiple IT job opportunities.
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Conclusion
A Service Desk Analyst is a vital IT professional in a corporation who contributes to solving technical problems for users. Their salaries differ significantly on the location basis, which is decent compared to other IT professions. However, as more IT companies establish themselves globally, you might witness a sharper rise in the Service Desk Analyst Salary.
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Frequently Asked Questions
What are the Three Major Roles of System Analysts?
The three major roles of Service Analysts are Consultants, Supporting Experts, and Agents of Change (who design solutions, evaluate hardware and software, and propose upgrades).
How Does a System Analyst Collect Information?
Service Desk Analysts collect information through interviews, observations, documentation examination, surveys and questionnaires, and prototyping to design effective IT solutions.
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What are the Related Courses and Blogs Provided by The Knowledge Academy?
The Knowledge Academy offers various SDI Trainings, including the Service Desk Analyst (SDA) Training, Service Desk Analyst (SDA) Training, and Service Desk Senior Analyst Training. These courses cater to different skill levels, providing comprehensive insights into VeriSM among others.
Our IT Service Management Blogs cover topics related to ITIL job descriptions, VeriSM, among others, offering valuable insights and industry news. Whether you are a beginner or looking to advance your IT Service Management Knowledge, The Knowledge Academy's diverse courses and informative blogs have got you covered.
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