ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® SDIT Course Outline
Unit 1: Understand the Key Concepts of Sustainability
Module 1: Describe the Benefits of Sustainability for an Organisation
- Benefits of Sustainability
Module 2: Describe the Key Concepts of Sustainability
- What is Sustainability?
- Sustainability Models, Issues, and Concepts
Module 3: Explain the Purpose of the UN Sustainable Development Goals and their role in an Organisation’s Sustainability
- 17 UN Sustainable Development Goals
- Role of the UN SDGs for Sustainability Vision
Module 4: Explain the Purpose of the UN Global Compact Principles and their role in Organisations’ Sustainability
- Ten Principles of the UN Global Compact
Module 5: Describe the Triple Bottom Line Model and the Scope of Each of the Three Pillars
Module 6: Describe the Concept of Externalities
- Impact of Sustainability Initiatives
Module 7: Describe the Key Challenges of Sustainability
- Growing Human Population
- Waste Management
- Greenhouse Gas Emission
- Digital Poverty
- Digital Carbon Footprint
Module 8: Describe the Key Sustainability Solutions
- Corporate Social Responsibility
- Responsible Sourcing
- Sustainable Consumption and Production
- Circular Economy
Unit 2: Understand the Value, Benefits, Costs, and Risks of Sustainability
Module 9: Describe the Purpose of a Materiality Assessment
- Materiality Assessment
- Why Conduct a Materiality Assessment?
- How to Conduct a Materiality Assessment?
- Materiality Assessment by DEFRA
- Materiality Assessment Outputs
Module 10: Describe the Key Sources of Organisational Sustainability Risks
- Sustainability Risk Assessment
Module 11: Describe the Key Organisation-Level Stakeholder Groups and their Expectations
Module 12: Describe the Key Types and Sources of Sustainability Standards and Regulations
- Regulations and Standards
Module 13: Explain the Role of Services and the Service Economy in Sustainability
- Other Kinds of Sustainable Business Model
- Approaches Supporting Sustainable Business Models
Module 14: Explain the Recommendations for Sustainability Return on Investment (ROI)/Value on Investment
- Return on Investment in Sustainability
Unit 3: How Digital and Information Technology Support Sustainability
Module 15: Explain the Role of Digital Technology in Sustainability
- Role of Technology in Sustainability
- Digital Transformation for Sustainability
- Sustainable IT
Module 16: Describe How Digital Technology Impacts Sustainability
Unit 4: Know How to Plan Sustainability for an Organisation
Module 17: Explain the Role of Sustainability in an Organisation’s Vision
- Business, Digital, and Sustainability Vision
Module 18: Describe the Key Due Diligence Considerations for Sustainability
Module 19: Explain the Key Concerns of Achieving Sustainability in a Volatile, Uncertain, and Complex Environment
- Principles-Based Approach Vs Procedures-Based Approach vs Model-Based Approach
- Using Cynefin and Sense-Making to Address Complexity
Module 20: Describe the Three Dimensions (Aspects) of Strategic Planning
- Sustainability Business Model
- Evolution of Sustainability Planning
- Sustainable Products and Services
- Designing Sustainable Products and Services
- Organisational Ecosystem
Module 21: Describe the Key Elements of an Organisational Sustainability Strategy
- Strategies for Sustainability
Module 22: Describe the Key Elements of Sustainability Culture
Module 23: Know How to Address Sustainability in an Organisation’s Vision
- Defining the Vision
- Triple Bottom Line for Vision
Unit 5: How Organisational Sustainability is Assessed, Maintained, and Improved
Module 24: Describe the Key Concepts of Measurement and Reporting
- Metrics and KPIs
- Common Sustainability Metrics
Module 25: Explain How the Following Support Sustainability
- Innovations
- Communication and Collaboration
- Governance and Audit
Module 26: Explain How the Following ITIL Practices Support Sustainability
- Organisational Change Management
- Strategy Management
- Software Development and Management
- Supplier Management