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Our eBook offers a detailed guide to mastering ITIL principles and practices. From preparation to implementation, gain the insights needed to align your IT services with business needs and achieve operational efficiency.
What’s Included:- Detailed explanation of What is ITIL?
- Practical steps for preparing and implementing ITIL processes
- Strategies for continual service improvement and post-implementation review
The Knowledge Academy
16
28 Oct 2024
1478
About the eBook
The "ITIL Manual: A Practical Guide to IT Service Management" is designed to provide a thorough understanding of ITIL principles and practices. Whether you're preparing for ITIL implementation or looking to refine your existing processes, this eBook offers valuable insights and practical steps to help you succeed.
By following the guidelines and best practices outlined in this manual, you can improve your IT service delivery, enhance customer satisfaction, and achieve long-term operational efficiency. This guide is an essential resource for any organisation looking to optimise their IT service management.
About Us
The Knowledge Academy is committed to delivering high-quality educational resources and training courses. Our ITIL® 4 Practitioner: Service Request Management Certification equips professionals with the knowledge and skills needed to excel in IT service management. In addition to our comprehensive training courses, we offer a range of free online resources, including blogs, eBooks, tutorials, news, career tips, webinars, and videos, to support continuous learning and professional development.
Summary of the eBook
- Comprehensive overview of ITIL principles and best practices
- Practical guidance on preparing for and implementing ITIL processes
- Insights into service strategy, design, transition, operation, and improvement
- Strategies for conducting effective post-implementation reviews
- Tips for aligning IT services with business needs to achieve greater efficiency
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Upcoming IT Service Management Resources Batches & Dates
Date
Mon 4th Nov 2024
Tue 12th Nov 2024
Mon 18th Nov 2024
Mon 2nd Dec 2024
Mon 9th Dec 2024
Mon 16th Dec 2024
Thu 9th Jan 2025
Thu 13th Mar 2025
Thu 12th Jun 2025
Thu 7th Aug 2025
Thu 11th Sep 2025
Thu 27th Nov 2025
Thu 18th Dec 2025
Frequently Asked Questions
You can check out The Knowledge Academy’s Online Free Resources, filled with blogs, career tips, exam guides, interview questions, tutorials, and videos tailored for people interested in learning about ITIL’s provisions.
For comprehensive, expert-led ITIL 4 Foundation Certification Training Course, explore our ITIL Certification Training. Our course is tailored to help you learn the basics of ITIL.
Check out The Knowledge Academy Reviews page to read testimonials and experiences from our past learners, reflecting the quality and impact of our training courses.
Yes, this eBook is completely free to download and use.
By studying the ITIL Manual, you’ll gain skills in IT service management, process improvement, incident resolution, and service delivery, along with knowledge of best practices for optimising IT operations.
Absolutely! This eBook is designed for users of all levels, providing clear instructions and helpful tips to master ITIL functionalities.