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ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training Overview
ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS Course Outline
Unit 1: Understand the Role of Cloud Services in an Organisation
Module 1: Describe the Characteristics of the Cloud
- What is the Cloud?
Module 2: Describe the Approaches to Cloud Adoption
- Approaches to Migrating Existing Services
- One-Off Migrations
- Evolutionary Migrations
- Big-Bang Migrations
Module 3: Cloud Deployment Models and Cloud Service Models
- Types of Cloud Solution
- Cloud Service Models
- Standard and Non-Standard Services
- Deployment Models
Unit 2: Know How to Define an Organisation’s Requirements for Adopting, and Readiness to Adopt, Cloud Solutions
Module 4: Describe the Structure and Content of a Business Case for Cloud
- Business Case Structure
Module 5: Know How to Define Organisation’s Requirements for Cloud Solutions
- Defining Requirements for Cloud Services
- Impact of Cloud Services on Existing Customers
- Typical Requirements
Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption
- Conducting a Cloud Readiness Assessment
- Steps in Conducting a Cloud Readiness Assessment
- Define the Assessment Scope
- Assess Current Resources
- Specify the Desired Scope of Cloud Services
- Assess Operational Readiness
- Produce an Assessment Report
Module 7: Know How to Communicate a Cloud Business Case
- Communicating a Business Case
Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context
Module 8: Describe the Types of Cloud Service Providers
- Conducting a Cloud Readiness Assessment
Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer
- Formulating the Cloud Strategy
Module 10: Identify the Available Services that are Relevant to the Organisation’s Context
- Researching What Services are Available
- Understanding the CSP Landscape
Unit 4: Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey
Module 11: Describe the Costs of Using Cloud Services
- Costs
- Exploring Cloud Services
- Onboarding and Offboarding
- Co-Creation
- Under- and Over-Utilisation
- Outages
Module 12: Describe the Benefits and Opportunities Created by Cloud Services
- Deciding to Use Cloud Services
- Benefits and Disbenefits of Using Cloud Services
Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services
- Risks
- Shifts in Roles and Responsibilities
- Unauthorised Procurement of Cloud Services
- Security of Cloud Services
- API Vulnerability
- Maintaining Separation Between Tenants
- Vendor Lock-in
- Third-Party Contracting
- Migration
Module 14: Describe Security and Compliance Considerations of Using Cloud Services
- Security and Compliance Considerations
- Visibility
- Compliance
- Automation
- Conflict Between Development and Security Priorities
- Hybrid IT
- Role of Service Level Agreements with Onboarded Cloud Services
Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud
- Return on Investment Process
- Define the Purpose, Objectives, and Scope of the Assessment
- Collect Data
- Review and Analyse the Data
- Calculate and Report
- Decide
Unit 5: Know How to Onboard and Offboard Cloud Services
Module 16: Describe the Key Approaches for Migrating to or from the Cloud
- Moving from In-House to Cloud Solutions
- Migrating from One Cloud Service Provider to Another
- Migrating Away from the Cloud
Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services
- About the Onboard Step: General Considerations
Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services
- What Happens to an Operating Model When Moving to the Cloud?
Unit 6: How to Manage the Use of Cloud Services
Module 19: Shared Responsibility Model
- Shared Responsibility Model
Module 20: How to Measure the Quality of Consumed Cloud Services
- Managing Cloud Service Quality
Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services
- Managing the Optimisation of Cloud Service Consumption
Unit 7: Know How to Evaluate and Improve a Cloud Strategy
Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges
- VUCA and the Value Co-Creation Map
Module 23: Apply the Continual Improvement Model to an Organisation’s Cloud Strategy
- Continual Improvement and the Value Co-Creation Map for Cloud
Who should attend this ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training Course?
This ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL® AMCS) Course is ideal for anyone who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain. This ITIL Certification Course is beneficial for these professionals:
- IT Service Managers
- Cloud Solution Architects
- Cloud Service Managers
- Business Analysts
- IT Security Professionals
- DevOps Engineers
- Cybersecurity Managers
Prerequisites of the ITI® 4 Specialist: Acquiring and Managing Cloud Services Training Course
There are no formal prerequisites for attending this ITIL® 4 Specialist Course.
ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® AMCS Course Overview
This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this ITIL Course provides indispensable insights into optimising the utilisation and management of cloud services.
Proficiency in acquiring and managing cloud services is crucial. IT managers, service delivery professionals, cloud architects, and those involved in IT service management can benefit immensely from mastering this domain. It ensures streamlined service delivery, cost optimisation, enhanced scalability, and responsiveness to dynamic business needs.
This intensive 2-day ITIL Certification Training equips delegates with a comprehensive understanding of cloud service acquisition and management within the ITIL® framework. Delegates will gain practical insights into navigating challenges, optimising service delivery, and ensuring seamless integration of cloud services within organisational frameworks. They'll acquire the tools to drive innovation and strategic decision-making regarding cloud utilisation.
Course Objectives
- To understand the fundamentals of cloud service acquisition in alignment with organisational objectives
- To explore strategies for effectively managing diverse cloud services and their integration
- To assess risks and implement best practices for secure and compliant cloud service management
- To optimise cost, performance, and scalability of cloud services
- To enhance service delivery by leveraging cloud-based solutions efficiently
- To establish governance frameworks for sustainable and effective cloud service management
- To foster a culture of continuous improvement in cloud service acquisition and management
Upon completion of the ITIL Certification, participants will be equipped with the knowledge, skills, and confidence needed to navigate the complexities of cloud computing and effectively manage cloud services within their organisations. They will be better prepared to leverage cloud technology to drive innovation, improve agility, and achieve strategic business objectives.
What’s included in this ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® Training Course?
- ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® (AMCS) Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® AMCS Certificate
- Digital Delegate Pack
ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL® AMCS Exam Information
The ITIL® 4 Specialist Acquiring and Managing Cloud Services (ITIL® AMCS) exam evaluates a candidate's proficiency in understanding and applying best practices for cloud service acquisition and management, in alignment with the ITIL® 4 framework's principles and guidelines.
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65% or 26/40 Marks
- Duration: 90 Minutes
- Open Book/ Closed Book: Closed Book
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Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
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Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training sessions.
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Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
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We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
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Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
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Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Fantastic trainer.
Shilpi Semwal
Excellent knowledge of subject matter and used good examples to explain aspects of cloud services to delegates.
John Hall
Satheesh was able to answer all the queries raised during the training and helped the class understand the concepts.
Yvette Tay
ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training FAQs
This training certification focuses on managing cloud-based services, covering strategies for acquiring, implementing, and governing cloud solutions within the ITIL framework, and enhancing expertise in cloud service management.
Cloud services refer to the delivery of computing services—such as storage, servers, databases, networking, software, and analytics—over the internet, allowing users to access and use these resources on-demand without needing to own or manage physical infrastructure.
Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) are the three types of cloud services.
Flexible practices, focus on practices for organisation and individual level, holistic approach, adapts and aligns as per new era technologies, and increase in customer satisfaction and business profits are some of the key benefits of using ITIL® 4.
There are no formal prerequisites for attending this ITIL® 4 Specialist Acquiring and Managing Cloud Services Course.
In this course, delegates will have 2-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course is a 2-day training course during which delegates participate in intensive learning sessions that cover various course topics.
During this training course, you will cover various essential topics such as approaches to cloud adoption, evolutionary migrations, deployment models, business case structure, CSP landscape, formulating the cloud strategy, benefits of using cloud services, API vulnerability, etc.
Completing this course, career paths may include cloud architect, IT service manager, cloud consultant, or roles focusing on cloud service procurement and management within organizations, offering expertise in cloud solutions.
The training fees for ITIL® 4 Specialist: Acquiring and Managing Cloud Services Trainingin Brazil starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training.
Please see our ITIL® Certification Training courses available in Brazil
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
ITIL® 4 Specialist: Acquiring And Managing Cloud Services Training in Brazil
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