Course information

Microsoft Customer Data Platform Specialty MB260 Course Outline

Within this Microsoft training course, you will learn the following modules:

Module 1: Get started with Dynamics 365 Customer Insights – Data

  • Introduction
  • Dynamics 365 Customer Insights - Data
  • Work with Demo Data
  • Get Started
  • Consume Customer Insights Data

Module 2: Ingest Data into Customer Insights – Data

  • Introduction
  • Import Data Sources Using Power Query
  • Clean, Transform, and Load Data
  • Connect to an Azure Data Lake
  • Connect to a Microsoft Dataverse
  • Work with Data Sets
  • Refresh Data Sources

Module 3: Create a Unified Customer Profile in Dynamics 365 Customer Insights – Data

  • Introduction
  • Define Source Columns
  • Define Duplicate Record Settings
  • Define Matching Rules
  • Create a Unified Customer Profile
  • Exercise - Create a Customer Insights - Data instance, Ingest Data, and Unify Data

Module 4: Work with Dynamics 365 Customer Insights – Data

  • Introduction
  • Configure Searching and Filtering Indexes
  • Define Activities
  • Work with Measures
  • Segmentation
  • Get Suggested Segments
  • Segment Insights
  • Use Customer Insights - Data for a Complete Solution

Module 5: Enrich data and predictions with Customer Insights – Data

  • Introduction
  • Enrich Data
  • Brand and Interest Enrichment
  • Use Enrichment Services
  • Work with Predictions
  • Predict Subscription Churn
  • Use Machine-Learning Models

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Who should attend this Microsoft Customer Data Platform Specialty MB260 Training?

The Microsoft Customer Data Platform Specialty MB260 Training is targeted towards professionals who are focused on leveraging customer data for actionable insights, personalised marketing, and enhanced customer experiences. The following professionals will benefit from this course:

  • Customer Relationship Managers
  • IT Managers
  • Sales Managers
  • Database Administrators
  • Data Scientists
  • E-commerce Managers
  • Social Media Managers

Prerequisites of the Microsoft Customer Data Platform Specialty MB260 Training

There are no formal prerequisites for the Microsoft Customer Data Platform Specialty MB260 Training. However, some Familiarity with Dynamics 365 Customer Insights and some firsthand experience with one or more Dynamics 365 Apps.

Microsoft Customer Data Platform Specialty MB260 Course Overview

Dynamics 365 Training is essential for organisations seeking to leverage customer data for strategic advantage. This training delves into Microsoft's Customer Data Platform, demonstrating its relevance in today's data-driven landscape where understanding and predicting customer behaviours are paramount.

Mastery of Microsoft Dynamics 365 Certification is crucial for IT professionals, data analysts, and marketing specialists aiming to optimise customer interactions and enhance business outcomes. Professionals in these roles will find the Dynamics 365 Course instrumental in advancing their skills and career prospects.

This 4-day training by The Knowledge Academy equips delegates with comprehensive insights into Dynamics 365 Courses, focusing on practical applications and effective strategies for data management. The course is designed to empower professionals with the tools to implement Microsoft Dynamics 365 effectively in their operations.

Course Objectives

  • To understand the core functionalities of the Microsoft Dynamics 365 platform
  • To learn to analyse and utilise customer data effectively
  • To gain practical skills in managing and integrating customer insights
  • To prepare for Dynamics 365 Certification with expert guidance
  • To implement best practices in data-driven strategies

Upon completion of this course, delegates will be equipped with the knowledge and skills to effectively utilise the Dynamics 365 platform, enhancing their capability to drive business success through strategic data management and customer engagement.

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What’s included in this Microsoft Customer Data Platform Specialty MB260 Training?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

Why choose us

Our Rio de Janeiro venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Rio de Janeiro is located in the metropolitan area and is the second most populated. The city is the second largest city in Brazil and has a population of around 6,500,000 inhabitants. Rio has been ranked as the eighteenth largest city in the world. The city is home to various large industries including oil, mining and telecommunications. Rio is home to world famous landmarks for example Christ the Redeemer (one of the seven wonders). In 2016 Rio will be host to the summer Olympics and Paralympics.Schools in Rio are primarily taught in Portuguese but secondary schools teach in English and Spanish. Like most cities in Brazil they are home to various international schools including American School of Rio de Janeiro, the school is private and independent with offers teachings to nursery ages to grade 12. Students can learn a range of subjects including information technology, art, athletics and drama.Rio has around 90 educational institutions including universities and research centres including the fifth best Latin American university Federal University of Rio de Janeiro. The university has over 55,000 students and 9,000 staff members. The Latin American university is a centre of excellence with its teaching practices. The educational centre is divided into six university centres including health sciences, technology, natural sciences and law and economics. 

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Address

Candelária
Edifício Candelária Corporate
Rua Candelária
65
16th Floor
Centro
Rio de Janeiro

T: +55 8000201623

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Rio de Janeiro. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Rio de Janeiro, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Rio de Janeiro. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Rio de Janeiro sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Rio de Janeiro FAQs

Please arrive at the venue at 8:45am.
Before attending this course, students must have: Familiarity with Dynamics 365 Customer Insights. Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform.
Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 4 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Retired : Microsoft Customer Data Platform Specialty MB260in Rio de Janeiro starts from $3995
The Knowledge Academy is the Leading global training provider for Retired : Microsoft Customer Data Platform Specialty MB260.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Microsoft Dynamics 365 Training

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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