Agile Training | Certified Agile IT Service Manager in Gaborone

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Agile IT Service Management Training

Certified Agile IT Service Manager (CAITSM)

Gaborone

Includes course materials, CAITSM examination, & a completion certificate.
Certified Agile IT Service Management is delivered by experienced trainers.
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Course information

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Module 1: Introduction

Defining Agile
- Agile
- Agile Vs Waterfall Model
- Agile Values
- Agile Manifesto
- Agile Umbrella
- Characteristics of Agile
- Agile Lifecycle
Agile Methods and Practices
Benefits of Agile IT Service Management
Implementing Agile IT Service Management

Module 2: Exploring Elements of Agile

Lean
- Core Concept of Lean Thinking
Kanban
- Graphical Representation of Kanban
DevOps
- DevOps: A Perspective
- Need for DevOps
ITSM
- Introduction to ITSM
- Representation of ITSM
- Key Concept and ITSM Framework
- ITSM in Agile
Scrum
- Define and Uses of Scrum
- Brief Look at Scrum

Module 3: Service Management Framework

Service Life Cycle
Components of Service Life Cycle
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
Agile Process Design
- Diagram of Agile Process Design
- Description
- Challenges Faced While Working with Waterfall Model
- Agile Approach to Process Design
- Adaptive Approach is Promoted by Agile Process Design
- Net Result Will Be That Agile Processes Deliver Just Enough Control and Structure
- Minimum Viable Process (MVP)
- Agile Process Improvement

Who should attend this Certified Agile IT Service Manager (CAITSM) Training Course?

The Certified Agile IT Service Manager (CAITSM) Training Course is designed to equip delegates with the skills and knowledge necessary to effectively manage IT services using Agile methodologies. This training course is especially beneficial for these professionals:

IT Service Managers
Agile Coaches
IT Service Delivery Managers
IT Leaders and Executives
IT Project Managers
Scrum Masters
Change Management Practitioners

Prerequisites of the Certified Agile IT Service Manager (CAITSM) Training Course

There are no formal prerequisites for this Certified Agile IT Service Manager (CAITSM) Training Course. However, a foundational knowledge of Information Technology, Customer Support, and Agile methodologies would be beneficial for the delegates.

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Manager (CAITSM) Course explores Agile principles and practices in IT service management. Agile methodologies have become increasingly relevant in the dynamic landscape of IT, providing organisations with the flexibility and adaptability needed to respond effectively to changing requirements. This course delves into the fundamentals of Agile in an IT service management context, emphasising its relevance in driving efficiency and customer satisfaction.

Mastering Agile practices is crucial for IT professionals, particularly those involved in service management. Agile IT service management ensures that organisations can swiftly respond to evolving business needs, enhance team collaboration, and deliver high-quality customer service. This course is designed for professionals aspiring to elevate their IT service management skills by integrating Agile methodologies, making them well-equipped to navigate the complexities of today's IT environments.

The Knowledge Academy's 2-day training in Certified Agile IT Service Management equips delegates with practical knowledge and skills to apply Agile principles in an IT service management context. Delegates will gain insights into Agile frameworks, learn effective collaboration techniques, and understand how to optimise IT service delivery using Agile practices.

Course Objectives:

To understand the principles and values of Agile in IT service management
To apply Agile methodologies to enhance IT service delivery
To foster collaboration and communication within IT service teams
To optimise workflows and adapt to changing business requirements
To implement Agile practices for improved customer satisfaction
To gain practical skills in incorporating Agile into IT service management processes

Upon completing the Certified Agile IT Service Manager (CAITSM) Course, delegates will have the knowledge and skills to apply Agile principles in IT service management effectively. This proficiency will enable them to lead teams in delivering high-quality services with greater agility.

What’s included in this Certified Agile IT Service Manager (CAITSM) Training Course?

Certified Agile IT Service Manager (CAITSM) Examination
World-Class Training Sessions from Experienced Instructors
Certified Agile IT Service Manager (CAITSM) Certificate
Digital Delegate Pack

Certified Agile IT Service Manager (CAITSM) Exam Information

To achieve the Certified Agile IT Service Manager (CAITSM), candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%, or 26/40 Marks
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Gaborone venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Gaborone is the capital city of Botswana with a population of around 230,000 inhabitants. The city has around 10% of the country’s population. Gaborone is situated in the south-western corner of Botswana on the Notwana River. The city is the economic capital of the country with a plethora of companies in the stock exchange.The city has over a population of 70% who have gained a secondary level education with around 2% never attending a school. Gaborone has private and public schools including Westwood International School, Maru-a-Pula School and Legae Academy.Gaborone is home to The University of Botswana with over 15,000 students and 2,000 staff members. The university has six faculties including education, engineering, humanities and social sciences. The university has a collaboration with the University of Melbourne.

Address

Lansmore Masa Square
Plot 54353,
New CBD | Cnr Khama Crescent & Western Avenue,
Gaborone,
Botswana

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Agile Training | Certified Agile IT Service Manager in Gaborone. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's Agile Training | Certified Agile IT Service Manager in Gaborone, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Agile Training | Certified Agile IT Service Manager in Gaborone. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Agile Training | Certified Agile IT Service Manager in Gaborone sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Agile Training | Certified Agile IT Service Manager in Gaborone FAQs

What does the course include?

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.

Does the course include an exam?

Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.

What will be the experience of my instructor?

Your instructor will be an IT service management expert with years of experience with using Agile methodologies.

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What is the cost/training fees for Certified Agile IT Service Manager (CAITSM) in Gaborone?

The training fees for Certified Agile IT Service Manager (CAITSM)in Gaborone starts from $2295

Which is the best training institute/provider of Certified Agile IT Service Manager (CAITSM) in Gaborone?

The Knowledge Academy is the Leading global training provider for Certified Agile IT Service Manager (CAITSM).

What are the best Agile IT Service Management Training courses in Gaborone?

Please see our Agile IT Service Management Training courses available in Gaborone

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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