ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Gaborone

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ITIL® 4 Practitioner: Service Request Management Certification

Gaborone

Learn the processes and activities involved in service request handling
Understand the role of information and technology to support and enable the practice
Get familiar with the roles and responsibilities for successful implementation

Dates & Prices Dates & Prices

Course information

ITIL® 4 Practitioner: Service Request Management Training Course Outline

Module 1: Key Concepts of the Practice

Purpose of the Practice
Practice Success Factors (Psf) Key Metrics of the Practice
Key Terms/Concepts
- Service Request and Its Main Characteristics
- Service Request Model
- Request Catalogue

Module 2: Processes of the Practice

Inputs and Outputs of the Processes
Key Activities of the Processes
Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competencies of the Practice

Responsibilities of the Key Roles of the Practice
How to Position the Practice in the Organisational Structure?

Module 4: How Information and Technology Support and Enable the Practice

Tools Application
How to Apply the Recommendations on Automation?

Module 5: Role of Partners and Suppliers in the Practice

Dependencies of the Practice on Third Parties
How Partners and Suppliers Can Support the Practice?

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

How do Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for The Practice Success

Recommendations for Service Request Management Success and How they are Supported by the ITIL Guiding Principles

Who should attend this ITIL® 4 Practitioner: Service Request Management Training Course?

This ITIL® 4 Practitioner: Service Request Management Course is suitable for a variety of IT professionals who are involved in managing, coordinating, and implementing service requests within an organisation. A few of the professions who will benefit the most with this ITIL Course are:

IT Service Management Professionals
IT Support Staff
IT Professionals
IT Project Managers
Service Desk Analysts and Technicians
Service Managers and Team Leaders
Business Managers

Prerequisites of the ITIL® 4 Practitioner: Service Request Management Course

To attend the ITIL® 4 Practitioner: Service Request Management Course, individuals should possess a foundational understanding of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Service Request Management Training Course Overview

The ITIL® 4 Practitioner: Service Request Management Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage service requests within an IT service environment. Service request management is a critical process that ensures timely and efficient handling of customer requests for standard services, helping to enhance customer satisfaction.

IT Managers, Service Desk Managers, Service Request Coordinators, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Service Request Management Training Course. This ITIL Course is particularly relevant for professionals seeking to enhance their understanding of service request management principles, processes, and best practices to improve service delivery efficiency.

This 1-day ITIL Certification Training covers a wide range of topics, including service request intake, classification, prioritisation, fulfilment, and closure. Participants will learn how to establish effective service request management processes, automate routine service requests, and optimise service delivery workflows.

Course Objectives

To understand the importance of service request management in IT service delivery
To learn service request management principles, processes, and best practices
To develop skills in intake, classification, prioritisation, fulfilment, and closure of service requests
To establish effective service request management processes and workflows
To explore automation and self-service options for handling routine service requests
To empower IT professionals to improve service delivery efficiency and customer satisfaction through effective service request management practices

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and confidence needed to effectively manage service requests within their IT service environment. They will be better prepared to streamline service delivery processes, enhance customer satisfaction, and optimise resource utilisation, ultimately contributing to improved business performance and success.

What’s included in this ITIL® 4 Practitioner: Service Request Management Training Course?

ITIL® 4 Practitioner: Service Request Management Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Practitioner: Service Request Management Certificate
Digital Delegate Pack

ITIL® 4 Practitioner: Service Request Management Exam Information

The ITIL® 4 Practitioner: Service Request Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to service request management. The exam format is as follows:

Type of Questions: Multiple Choice
Total Questions: 20
Number of marks: 20 Marks
Pass mark: 65%, or 13/20 Marks
Duration: 30 Minutes
Open Book/Closed Book: Closed book

Why choose us

Our Gaborone venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Gaborone is the capital city of Botswana with a population of around 230,000 inhabitants. The city has around 10% of the country’s population. Gaborone is situated in the south-western corner of Botswana on the Notwana River. The city is the economic capital of the country with a plethora of companies in the stock exchange.The city has over a population of 70% who have gained a secondary level education with around 2% never attending a school. Gaborone has private and public schools including Westwood International School, Maru-a-Pula School and Legae Academy.Gaborone is home to The University of Botswana with over 15,000 students and 2,000 staff members. The university has six faculties including education, engineering, humanities and social sciences. The university has a collaboration with the University of Melbourne.

Address

Lansmore Masa Square
Plot 54353,
New CBD | Cnr Khama Crescent & Western Avenue,
Gaborone,
Botswana

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Gaborone. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Gaborone, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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Experience the most sought-after learning style with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Gaborone. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Gaborone sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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What our customers are saying

The instructor was very helpful and the course material was very interesting.

Carmelo Abdilla

ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Gaborone FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is the duration of this ITIL Certification Course?

The duration of this ITIL Certification Course is [2] day.

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.

What is the cost/training fees for ITIL® 4 Practitioner: Service Request Management Certification in Gaborone?

The training fees for ITIL® 4 Practitioner: Service Request Management Certificationin Gaborone starts from $1895

Which is the best training institute/provider of ITIL® 4 Practitioner: Service Request Management Certification in Gaborone?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Service Request Management Certification.

What are the best ITIL® Certification Training courses in Gaborone?

Please see our ITIL® Certification Training courses available in Gaborone

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

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