Course information

Business Process Mapping Training Course Outline

Module 1: Understanding the Terms

  • What is a Process?
  • Understanding the Terms

Module 2: Stages of Business Process Mapping

  • Key Stages in Effective Process Mapping
  • ‘As Is’ Process
  • ‘To Be’ Process

Module 3: Mapping a Business Activity

  • Start, End, and Purpose of Business Activity
  • Key Elements
  • Mapping Methods
  • Mapping Symbols

Module 4: Detail Behind the Processes

  • Workshop Facilitation Skills
  • Titles and Numbering
  • Detail Behind the Processes

Module 5: Assigning Control and Responsibilities

  • Using Swim Lanes in Process Maps
  • Opportunity Flowchart
  • Why are Swim Lane Diagrams Useful?
  • How do you Create a Swim Lane Diagram?
  • Using Swim Lanes in Process Maps
  • Standard BPMN Symbols in Templates

Module 6: Drawing the Process Map

  • What is a Process Map?
  • Box 1, Box 2, and Box 3
  • Boxes 4-7
  • Cross-Functional Process Map
  • Documenting the Process

Module 7: Estimating Time, Cost, and Validating the Process Map

  • Business Process Timing
  • Process Cost
  • Analysing the Cost Estimate Columns
  • Verifying the Process Map

Module 8: Process Analysis

  • Introduction to Process Analysis
  • Five Why’s Technique
  • Unblocking Bottlenecks
  • Increasing Efficiency at the Bottleneck
  • Decrease Input at the Bottleneck

Module 9: Creating “To Be” Processes

  • Creating “To Be” Processes
    • Reasons
    • How?
  • Changing Processes

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Who should attend this Business Process Mapping Training?

The Business Process Mapping Course is suited for delegates who wish to improve the efficiency and effectiveness of their organisation's business processes. The following professionals can benefit from attending this course:   

  • Business Analysts
  • Process Managers
  • Project Managers
  • Team Leaders
  • Operations Managers
  • Continuous Improvement Specialists
  • Change Managers
  • Supply Chain and Logistics Professionals

Prerequisites of the Business Process Mapping Training

There are no formal prerequisites for this Business Process Mapping Course. However, a basic understanding of Business Analysis concepts and practices will be beneficial.

Business Process Mapping Training Course Overview

Business Process Mapping is a powerful tool used in Business Process Management to visually display process phases and demonstrate how a process should work from start to finish. It involves every aspect of a circle, like the personnel involved, controls used, inputs, outputs, etc. This training course delves into the fundamental concepts of process mapping and its vital relevance in streamlining operations, improving efficiency, and ensuring seamless workflow within organisations.

Proficiency in Business Process Mapping is indispensable for Business Analysts, professionals aiming for Business Analyst Certifications, and anyone seeking to optimise business operations. The ability to map and analyse processes is critical for identifying bottlenecks, enhancing productivity, and making informed decisions in dynamic business environments.

This intensive 1-day Business Process Mapping Course equips delegates with practical skills to create, analyse, and optimise Business Process Maps. Delegates will gain a deep understanding of process mapping tools and techniques, enabling them to identify areas for improvement and implement effective solutions. The course fosters a problem-solving mindset and prepares individuals to excel in their roles.

Course Objectives

  • To achieve a result using a set of different activities in a process
  • To visualise the working of a business by considering roles and standards
  • To define business process activities, interact with web services description
  • To identify objectives, essential controls, and risks in the process
  • To make the process run more effectively and efficiently, use tools
  • To access business stakeholders who perform the business process

After completing this Business Process Mapping Training, delegates will be well-equipped to apply their newfound knowledge and skills to their professional roles. They will play a vital role in streamlining processes, improving business performance, and contributing to the overall success of their organisations.

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What’s included in this Business Process Mapping Training?

  • World-Class Training Sessions from Experienced Instructors  
  • Business Process Mapping Certificate
  • Digital Delegate Pack

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Business Analyst Training | Business Process Mapping Training in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Business Analyst Training | Business Process Mapping Training in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Business Analyst Training | Business Process Mapping Training in Ottawa FAQs

Business Process Mapping visually represents work processes, showcasing the steps needed to complete a product or service. It utilises flowcharts or Business Process Model and Notation (BPMN) symbols to illustrate relationships, activities, roles, responsibilities, and compliance for transparency among stakeholders and within the organisation.
This training provides individuals with a thorough understanding of processes, enables process improvement, promotes standardisation and consistency, enhances communication and collaboration, aids in change management, facilitates process automation, and fosters a culture of continuous improvement.
The duration of this Business Process Mapping Training Online spans 1 day.
This Business Process Mapping Training is recommended for Managers, Project Leaders and individuals involved in improving the effectiveness of business processes.
Business Process Modelling Training focuses on equipping individuals with skills to analyse, design, and improve business processes. It covers process analysis, design, modelling notations, simulation, improvement methodologies, process automation, and change management. The goal is to enhance efficiency, customer satisfaction, and overall organisational performance.
No, a comprehensive understanding of ISO standards is not required for attending the Business Process Mapping Course. Process mapping offers benefits beyond ISO compliance, including process assessment, documentation, project planning, and improved understanding of processes, making the course valuable to anyone seeking process knowledge.
The objectives of this Business Process Mapping Certification Course include understanding process mapping concepts, learning to create and analyse process maps, identifying process improvements, and enhancing organisational efficiency.
Topics covered in this Business Process Mapping Training include process mapping fundamentals, flowchart creation, process analysis, identifying bottlenecks, and using process mapping software.
There are no formal prerequisites for this Business Process Mapping Training. However, a basic understanding of Business Analysis concepts and practices will be beneficial.
The Knowledge Academy provides flexible learning options including Online Instructor-led, Online Self-paced, Classroom, and Onsite training. These options allow you to take this Business Process Mapping Training at your preferred pace, time, and location.
Yes, delegates will receive a Business Process Mapping Training certificate upon completing this course.
Benefits of this Business Process Mapping Certification include improved process efficiency, better workflow understanding, enhanced communication, and the ability to identify and address process bottlenecks.
Yes, The Knowledge Academy provides advanced courses and specialised training in process optimisation and management.
Yes, we offer corporate Business Process Mapping Training that can be customised to meet the specific needs of an organisation and its employees.
The Knowledge Academy in Ottawa is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Business Process Mapping Training.
The training fees for Business Process Mapping Trainingin Ottawa starts from CAD1695
The Knowledge Academy is the Leading global training provider for Business Process Mapping Training.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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