Course information

Creating Effective Stakeholder Engagement Course Outline

Module 1: Stakeholders

  • Introduction to Stakeholder Analysis
  • Stakeholder Management Lifecycle
  • Stakeholders Engagement
  • Stakeholders
  • Stakeholder Groups
  • Identify Stakeholders
  • Stakeholder Management
  • Grid Categories
  • Stakeholder Analysis Techniques and Prioritisation
  • Why is Stakeholder Management Important?
  • Stakeholder Management Plan

Module 2: Communication

  • Communication Process
  • Barriers to Communication
  • Semantic Barrier, Physical, and Psychological
  • Introduction to Active Listening

Module 3: Working with Stakeholder Groups

  • Groups Vs Teams
  • Types of Teams
  • Team Roles at Work
  • Based on Adair’s Three Circle Model
  • Learning Cycle and Styles

Module 4: Facilitated Workshops

  • Introduction to Facilitated Workshops
  • Examples of Facilitated Events
  • Roles in a Facilitated Workshop
  • Structure of a Facilitated Workshop
  • Aspects for Successful Facilitation
  • Facilitation Behaviours
  • Techniques

Module 5: Rapport

  • Nature of ‘Rapport’
  • MBTI®
  • Techniques for Creating and Sustaining Rapport
  • Rapport Face-to-Face
  • Building Rapport
  • NLP: Neuro-Linguistic Programming
  • Mirror, Match, and Pace
  • Rapport Over the Phone
  • Rapport via Email
  • How to Avoid Destroying Rapport?

Module 6: Creative Problem-Solving

  • Introduction to Creative Problem-Solving
  • Barriers to Creativity
  • Creative Problem-Solving Process
  • Understanding the Situation

Module 7: Managing Expectations

  • Why Does Expectation Matter?
  • Categories of Expectation
  • Sources of Expectations: Controllable and Uncontrollable Expectation Creators
  • Process for Managing Expectations

Module 8: Negotiating with Stakeholders

  • Definition to Negotiation
  • Principles of Negotiation
  • Negotiation Outcome
  • Dovetailing
  • Four Stages of Principled Negotiation
  • BATNA
  • Process for Successful Negotiation

Module 9: Managing Conflict

  • Roots of Conflict: Goals, Judgments, and Values
  • Options for Conflict Resolution
  • Conflicting Objectives of Stakeholders and Balancing Conflicts
  • Thomas-Kilmann Conflict MODE Instrument

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Who should attend this Creating Effective Stakeholder Engagement Training?

This Creating Effective Stakeholder Engagement Course is ideal for those who actively participate in project development initiatives and those who want to learn how to effectively engage with stakeholders to achieve project goals. The following professionals can benefit from attending this Stakeholder Engagement Training course:

  • Project Managers
  • Business Analysts
  • Communication Specialists
  • Department Heads
  • Corporate Strategy Executives
  • Public Relations Professionals
  • Corporate Social Responsibility (CSR) Professionals

Prerequisites of the Creating Effective Stakeholder Engagement Training

There are no formal prerequisites for this Creating Effective Stakeholder Engagement Course. However, a basic understanding of Project Management concepts will be beneficial.

Creating Effective Stakeholder Engagement Training Course Overview

This Creating Effective Stakeholder Engagement Course, tailored for Business Analysts, delves deep into the art of forging robust relationships with stakeholders. Understanding their needs and concerns is paramount for successful project outcomes. By honing these skills, professionals can elevate their strategic insight, ensuring project alignment with organisational goals and stakeholder expectations. This course navigates the nuanced landscape of stakeholder interactions, which is vital for any proficient Business Analyst.

Proficiency in stakeholder engagement is essential for Business Analysts, Project Managers, and professionals aspiring to excel in roles that require effective communication and collaboration. Business Analysts, in particular, should aim at mastering this subject, as it is a fundamental aspect of their role and a key criterion for obtaining a certification as a Business Analyst.

This intensive 1-day Business Analyst Training offered by The Knowledge Academy is tailored to empower delegates with the knowledge and practical skills needed to excel in stakeholder engagement. Through interactive sessions, real-world case studies, and hands-on exercises, delegates will learn to identify, assess, and manage stakeholders effectively. These Business Analyst Certifications ensure that you can communicate and align stakeholder interests, creating a positive impact on project success and overall business performance.

Course objectives

  • To learn how to define the needs and aspirations of their stakeholders
  • To develop a planned approach to connecting with each of the stakeholders
  • To align the stakeholder engagement plan with the overall strategy
  • To become familiar with how to manage stakeholders effectively
  • To understand the adequate negotiation techniques in different situations
  • To design and develop a strategy for the engagement of stakeholders

After completing the Creating Effective Stakeholder Engagement Course, delegates will be well-equipped to navigate the complex landscape of stakeholder engagement, adding significant value to their organisations. Whether you are a seasoned professional or new to the field, this Business Analyst Certification is your gateway to unlocking new career opportunities and achieving success in your Business Analyst journey.

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What’s included in this Creating Effective Stakeholder Engagement Training?

  • World-Class Training Sessions from Experienced Instructors  
  • Creating Effective Stakeholder Engagement Certificate
  • Digital Delegate Pack  

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Business Analysis Training | Creating Effective Stakeholder Engagement Training in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Business Analysis Training | Creating Effective Stakeholder Engagement Training in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Business Analysis Training | Creating Effective Stakeholder Engagement Training in Ottawa FAQs

Stakeholder Engagement refers to the process of involving individuals, groups, or organisations that may affect or be affected by a project's outcomes. It involves communication, consultation, and collaboration to ensure their needs and expectations are addressed.
There are no formal prerequisites for this Stakeholder Engagement Training Course. However, a basic understanding of Project Management concepts will be beneficial.
Stakeholder Engagement Training enhances communication, fosters collaboration, and builds trust among project stakeholders. It improves decision-making, mitigates risks, and ensures project success by aligning stakeholder expectations and project goals, leading to better outcomes and sustained organisational growth. Join our Stakeholder Engagement Training to learn more about effective Stakeholder Engagement.
One can address difficulties in obtaining Stakeholder Engagement certification by thoroughly understanding course materials, actively delegates in practical exercises, seeking mentorship, and consistently applying learned strategies in real-world scenarios to build confidence and competence in stakeholder management.
This Business Analysis Training Course is ideal for aspiring Business Analysts, Project Managers, IT Professionals, and anyone seeking to enhance their analytical skills and knowledge to drive business improvements and make informed, data-driven decisions.
Stakeholder Engagement is crucial as it fosters collaboration, builds trust, and ensures that diverse perspectives are considered, leading to more informed decision-making, enhanced project outcomes, and increased acceptance and support for initiatives among those affected.
Effective Stakeholder Engagement involves building trust through transparent communication, actively listening to stakeholder needs, fostering collaboration, maintaining regular interactions, and aligning objectives. Prioritising mutual respect and addressing concerns promptly ensures positive, long-term relationships and successful project outcomes.
Identifying stakeholders involves understanding the project's scope, goals, and impact. Consider individuals, groups, or organisations affected by or interested in the project. Analyse their influence, interest, and potential contributions to ensure their engagement and address their needs.
Effective Stakeholder Engagement techniques include regular communication, active listening, transparency, collaboration, addressing concerns promptly, building trust, and involving stakeholders in decision-making processes. These methods foster positive relationships and ensure stakeholders feel valued and informed throughout a project's lifecycle.
Measuring Stakeholder Engagement success involves evaluating satisfaction, feedback quality, participation rates, and the achievement of set objectives. Positive changes in stakeholder attitudes, increased collaboration, and the attainment of project goals indicate effective engagement.
Common challenges in Stakeholder Engagement include miscommunication, conflicting interests, and lack of trust. These can be overcome by fostering transparent communication, aligning goals, and building strong, trust-based relationships to ensure effective collaboration and mutual understanding.
Technology facilitates Stakeholder Engagement by enabling real-time communication, providing data-driven insights, enhancing collaboration through digital platforms, and offering interactive tools that allow stakeholders to actively delegates and contribute to decision-making processes, ensuring transparency and inclusivity.
Training plays a crucial role in effective stakeholder engagement by equipping individuals with the necessary skills and knowledge to communicate, collaborate, and manage expectations. Stakeholder Engagement Training enhances understanding and fosters positive relationships, ensuring project success and stakeholder satisfaction.
Stakeholder Engagement Training programmes should be structured to include clear objectives, interactive sessions, practical exercises, feedback loops, and regular assessments to ensure participants understand and apply the skills needed to effectively engage and collaborate with stakeholders.
A Stakeholder Engagement Training curriculum includes stakeholder identification, communication strategies, conflict resolution, stakeholder analysis, influence mapping, effective negotiation techniques, engagement planning, feedback mechanisms, and performance measurement to ensure successful and sustainable stakeholder relationships.
To ensure accessibility and inclusivity in Stakeholder Engagement Training, use diverse formats like videos, text, and interactive sessions, offer translations and captions, provide flexible scheduling, use inclusive language, and address varied learning styles and needs.
The Knowledge Academy in Ottawa stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Stakeholder Engagement Training Course.
The training fees for Creating Effective Stakeholder Engagement Trainingin Ottawa starts from CAD1695
The Knowledge Academy is the Leading global training provider for Creating Effective Stakeholder Engagement Training.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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