Course information

Administering Cisco Unified Communications Manager Course Outline 

Module 1: Administration Overview

  • Cisco Unified CM Administration Overview
  • Operating System Administration Overview
  • Cisco Unified Serviceability Overview
  • Cisco Unified Reporting Overview
  • Disaster Recovery System Overview
  • Bulk Administration Tool Overview
  • Sign In to Administrative Interfaces
  • Reset the Administrator or Security Password
  • Shut Down or Restart the System

Module 2: Manage Users

  • User Access
  • User Access Configuration Task Flow
  • Disable Inactive User Accounts
  • Set up a Remote Account
  • Manage End Users
  • Manage Application Users

Module 3: Manage Devices

  • Phone Management Overview
  • Phone Button Template
  • Phone Management Tasks
  • Manage Device Firmware
  • Manage Infrastructure Overview
  • Manage Infrastructure Task Flow

Module 4: Manage the System

  • Monitor System Status
  • Alarms
  • Audit Logs
  • Call Home
  • Serviceability Connector
  • Simple Network Management Protocol
  • Services
  • Trace
  • View Usage Records
  • Manage Enterprise Parameters
  • Manage the Server

Module 5: Manage Reports

  • Serviceability Reports Archive
  • Cisco Serviceability Reporter Configuration Task Flow
  • Consolidated Data Reporting
  • System Requirements
  • UI Components
  • Supported Reports
  • Diagnostics and Reporting Overview
  • Diagnostics and Reporting Configuration Task Flow

Module 6: Manage Security

  • Manage SAML Single Sign-On
  • Manage Certificates
  • Manage Bulk Certificates
  • Manage IPSec Policies
  • Manage Credential Policies

Module 7: IP Address, Hostname, and Domain Name Changes

  • Pre-Change Tasks and System Health Checks
  • IP Address and Hostname Changes
  • Domain Name and Node Name Changes
  • Post Change Tasks and Verification
  • Troubleshooting Address Change Issues

Module 8: Disaster Recovery

  • Back Up the System
  • Restore
  • Restore Task Flow
  • Data Authentication
  • Alarms and Messages
  • License Reservation
  • Restore Interactions and Restrictions

Module 9: Troubleshooting

  • Troubleshooting Overview
  • Troubleshooting Tools
  • Opening a Case with TAC

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Who should attend this Administering Cisco Unified Communications Manager Course?

The Administering Cisco Unified Communications Manager Training Course is designed for professionals responsible for deploying and managing Cisco Unified Communications Manager (CUCM) solutions. This Cisco Training is essential for those aiming to enhance their skills in configuring and administering voice and video communication systems. Here are the professionals who can benefit from attending this Cisco Training :

  • Network Administrators
  • Unified Communications Specialists
  • Network Engineers
  • System Engineers
  • Telecommunications Managers and Technicians
  • VoIP Engineers
  • Network Administrators

Prerequisites of the Administering Cisco Unified Communications Manager Course

There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.

Administering Cisco Unified Communication Manager Course Overview

The Administering Cisco Unified Communications Manager (ACUCM) Training Course is specifically designed for professionals who aim to manage and configure a Cisco Unified Communications solution. This Cisco Certification focuses on Cisco Unified Communications Manager (CUCM), the call routing and signalling component of the Cisco Unified Communications software.

The benefits of the ACUCM Training Course are manifold, particularly for IT professionals working in communications management. Firstly, it provides in-depth knowledge and practical skills in managing Cisco's Unified Communications Manager, an essential tool for modern communication networks.

Attending The Knowledge Academy's 3-day Administering Cisco Unified Communications Manager Training Course offers specific benefits to delegates. It enhances their career prospects by providing them with a specialised skill set that is highly sought after in the IT and communications industry. The Cisco Certification obtained upon completion of the course is a testament to their expertise in managing Cisco Unified Communications solutions, making them valuable assets to current or potential employers.

Course Objectives

  • To gain an in-depth understanding of Cisco Unified Communications Manager's architecture, features, and functionalities
  • To develop the skills necessary to configure, manage, and troubleshoot CUCM
  • To learn to effectively identify and resolve common issues within the CUCM environment, enhancing system reliability and performance
  • To apply theoretical knowledge in practical scenarios, gaining hands-on experience in managing a real-time communications system
  • To prepare for relevant Cisco Certifications online, demonstrate expertise in Unified Communications solutions

This Cisco Certification not only provides theoretical knowledge but also emphasises practical application, preparing delegates for real-world challenges and enhancing their professional capabilities in the ever-evolving field of IT communications.  

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What’s included in this Administering Cisco Unified Communications Manager Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Administering Cisco Unified Communications Manager Certificate
  • Digital Delegate Pack

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Cisco Training | Administering Cisco Unified Communications Manager Training in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Cisco Training | Administering Cisco Unified Communications Manager Training in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Cisco Training | Administering Cisco Unified Communications Manager Training in Mississauga FAQs

Cisco Unified Communications Manager (CUCM) is a comprehensive call processing system developed by Cisco for enterprises. It provides integrated voice, video, messaging, mobility, and conferencing solutions, offering seamless communication across various platforms and devices. This system is highly scalable and designed to meet the needs of modern businesses.
Several Cisco certifications cover CUCM, including Cisco Certified Network Associate (CCNA) Collaboration, Cisco Certified Network Professional (CCNP) Collaboration, and Cisco Certified Internetwork Expert (CCIE) Collaboration. These certifications equip professionals with the knowledge and skills to manage and deploy Cisco's Unified Communications solutions.
There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.
Exams like the 300-070 CIPTV1 and 300-075 CIPTV2 focus on CUCM for the CCNP Collaboration certification. These exams test your skills in configuring and troubleshooting Cisco IP Telephony and Video solutions, including CUCM.
Yes, The Knowledge Academy offers a range of official training courses for CUCM, including the Implementing Cisco Collaboration Core Technologies (CLCOR) course.
In addition to official training, you can access online documentation, study guides, and practice labs. The Knowledge Academy offers additional resources, such as eBooks, webinars, and hands-on lab environments, to enhance your preparation.
After obtaining a CUCM Certification, you can pursue job roles such as Unified Communications Engineer, Network Engineer, Collaboration Engineer, and VoIP Engineer. These roles are in high demand in industries that rely on efficient communication systems.
CUCM-related certifications, such as CCNA and CCNP Collaboration, are valid for three years. After this period, recertification is required to ensure your skills remain up to date with the latest technologies.
For the CUCM exam, you should focus on skills related to IP telephony, call control, video and voice integration, troubleshooting, and managing CUCM environments. Practical experience with configuring and deploying CUCM is highly recommended.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking CUCM Certification.
The training fees for Administering Cisco Unified Communications Managerin Mississauga starts from CAD5195
The Knowledge Academy is the Leading global training provider for Administering Cisco Unified Communications Manager.
Please see our Cisco Training courses available in Mississauga
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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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