Course information

CMI Level 3 Diploma in First Line Management Training Course Outline

Our CMI Level 3 Diploma in First Line Management is thoughtfully structured to meet the 120 Guided Learning Hours requirement, providing delegates with 32 hours of comprehensive course material and 88 hours of interactive e-learning content. 

Qualification Level: Diploma

Minimum Credit: 37

The below-mentioned topics will be delivered by our professional instructor in the online instructor-led training

Unit 3001V1: Personal Development as a First Line Manager (Credit Value 6)

Module 1: Develop and Use a Personal Development Plan

  • Relation Between Organisational Objectives and Personal Development Objectives
  • Create a Personal Development Plan
  • Learning and Development Opportunities
  • Review the Progress of the Plan

Module 2: How to Plan and Manage Work?

  • Methods or Processes Available to Determine Work Plan Priorities
  • How to Manage Time to Achieve Work Plan Objectives?
  • Reasons for Incorporating Flexibility into a Work Plan

Module 3: Develop and Maintain Effective Working Relationships

  • Leadership Styles and Approaches used in Different Situations
  • How to Develop and Maintain Good Working Relationships?
  • Working with Team Members to Maintain Standards of Work and Behaviour

Module 4: Safeguard the Welfare of the Team

  • Responsibilities of a First Line Manager for Safeguarding Team Welfare
  • Identify and Monitor Risks Affecting Team Welfare
  • Implement Actions upon Identifying a Risk to Team Welfare

Unit 3002V1: Resource Planning (Credit Value 6)

Module 5: How to Plan Resource Needs with the Team to Meet Team Objectives

  • Identify a Team’s Responsibilities and Manage Resources
  • Components of a Resource Plan
  • Impact of Environment and Legal Factors on the Team Resource Plan

Module 6: Understand the Need for Change to Resource Requirements

  • How Information Obtained Impacts on Changes to Resource Requirements?
  • Trends and Developments Affecting Resources
  • Impact of Resource Change on the Teams Objectives

After completing the instructor-led training, we'll move to our Self-Paced Training to complete the certification.

Module 7: Be Able to Monitor, Record and Control Resources Within the Work Area

  • Need to Monitor and Record the Use of Resources
  • Importance of Accurate Records

Unit 3003V1: Meeting Stakeholder Needs (Credit Value 6)

Module 8: Be Able to Identify Stakeholders and Plan to Meet their Needs

  • Identify Stakeholders in Relation to the Team’s Objectives
  • How the Team’s Objectives Meets Stakeholder Requirements?
  • Create Teamwork Plans with Stakeholder Commitment
  • Evaluate and Modify the Work Plans

Module 9: Process Required to Continually Improve Meeting Stakeholder Needs

  • Identify Improvements to Meet Stakeholder Needs
  • Identify Resources and Costs to Support Improvements
  • Identify Benefits Obtained from Improvements

Module 10: Be Able to Prepare a Case to Support a Change

  • Identify Recipients of a Change Proposal
  • Components of a Case for Change
  • How a Case for Change Supports the Team’s Objectives?
  • How to Monitor and Review the Effect of the Change?

Unit 3004V1: Managing and communicating information (Credit Value 6)

Module 11: Be Able to Gather and Select Data

  • Identify Criteria Used in Sourcing Data
  • Identify Quantitative and Qualitative Sources of Data
  • Access Data Legally and as Per Organisational Needs for Work Activities

Module 12: Be able to interpret data and information related to a work activity

  • Select Data and Information Specifically Related to the Work Activity
  • Identify Trends and Patterns
  • Identify the Impact of the Trends and Patterns on Future Activities
  • Identify Conclusions and make Recommendations

Module 13: Be able to communicate the results of the information analysis

  • Identify the Communication Methods
  • Identify the Target Audience for the Communication
  • Evaluate the Impact of the Communication

Unit 3005V1: Identifying Development Opportunities (Credit Value 6)

Module 14: Factors Involved in Leading a Team to Achieve Agreed Objectives

  • Describe the Principles Underlying Leadership of Individuals and Teams
  • Links Between Individuals, Teams and Organisational Objectives
  • Methods of Communicating Individual and Team Objectives

Module 15: Current Competencies of Individuals and Teams

  • Methods of Conducting Individual and Team Competence Reviews
  • Links Between Current Competencies, Team and Organisational Objectives
  • Activities for Team Competency Development
  • Impact of Current Competencies on Organisational Objectives

Module 16: How to Develop the Competencies of Individuals and Teams?

  • Identify Development Opportunities for Individuals and Teams
  • Methods of Agreeing Development Opportunities with Individuals and Teams
  • Processes to Measure and Review Individual and Team Development Objectives

Unit 3008V1: Improving Team Performance (Credit Value: 7)

Module 17: Identify Issues Which Affect Performance

  • Manager’s Role in Identifying Performance Issues in the Team
  • How to Evaluate Individual and Team Performance and Behaviours?
  • Limits of Responsibility for Dealing with Individual and Team Performance

Module 18: How to Select and Apply the Best Course of Action to Address a Performance Issue?

  • Range of Approaches Available
  • Methods to Improve Performance of an Individual
  • How to Conduct a Performance Counselling Session for an Individual?
  • Importance of Maintaining Confidentiality

Module 19: Take Action to Achieve the Performance Issue of an Individual

  • Agree with a Team Member an Action Plan to Address a Performance Issue
  • Range of Support Services Available
  • How to Ensure That the Desired Outcomes are Achieved?
  • Circumstances When Disciplinary and Grievance Procedures May Be Invoked
  • First Line Manager’s Role in a Disciplinary and Grievance Situation
  • Why Records of Action Plan Achievements and Actions Taken are Required?

 

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Who should attend this CMI Level 3 Diploma in First Line Management Training Course?

This CMI Level 3 Diploma in First Line Management Training Course is ideal for professionals stepping into management roles or those aspiring to lead teams effectively. It's designed to equip new managers with essential skills for handling first-line management challenges with confidence and competence. This training course can benefit a wide range of professionals, including:

  • Supervisors
  • Shift Managers
  • Operations Managers
  • Project Coordinators
  • Sales Managers
  • Customer Service Managers
  • HR Officers

Prerequisites of the CMI Level 3 Diploma in First Line Management Training Course

To attend the CMI Level 3 Diploma in First Line Management Course, delegates should have some managerial experience or be in a supervisory role, demonstrating a keen interest in developing management skills.

CMI Level 3 Diploma in First Line Management Training Course Overview

The CMI Level 3 Courses is designed for aspiring and current first line managers looking to enhance their skills and knowledge. This qualification equips individuals with essential management techniques, enabling them to lead teams effectively, improve productivity, and foster a positive work environment. In today’s dynamic business landscape, effective first line management is crucial for organisational success and employee satisfaction.

This CMI Level 3 Courses benefits various professions, including Team Leaders, Supervisors, and First Line Managers across multiple sectors. It is ideal for those seeking to develop their managerial skills or transition into leadership roles. Individuals working in project management, operations, or customer service will also find value in this qualification, as it provides the foundational skills necessary for effective team management and organisational development.

This 4 Day CMI Level 3 Courses by The Knowledge Academy provides professionals with practical tools and techniques to excel in their roles as First Line Managers. Delegates will learn to motivate their teams, manage performance, and enhance communication skills, preparing them to tackle the challenges of management in today's fast-paced environments.

Course Objectives

  • To understand the role and responsibilities of a First Line Manager
  • To develop effective team leadership skills
  • To implement performance management techniques
  • To improve communication and interpersonal skills
  • To manage conflict and encourage collaboration
  • To foster a culture of continuous improvement

Upon completion of the CMI Level 3 Diploma in First Line Management Training Course, delegates will be equipped with the skills to lead teams effectively, enhance employee engagement, and drive organisational success, making a tangible impact in their workplace.

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What’s included in this CMI Level 3 Diploma In First Line Management Training Course

  • CMI Level 3 Diploma in First Line Management Assessment
  • Training sessions from Experienced Instructors
  • CMI Level 3 Diploma in First Line Management Certificate
  • Digital Delegate Pack

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led CMI Level 3 Training | CMI Level 3 Diploma In First Line Management Training Course in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's CMI Level 3 Training | CMI Level 3 Diploma In First Line Management Training Course in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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CMI Level 3 Training | CMI Level 3 Diploma In First Line Management Training Course in Mississauga FAQs

The CMI Level 3 Diploma in First Line Management Training Course focuses on developing essential management skills for new and aspiring managers. It covers topics such as effective communication, team leadership, and performance management to enhance managerial effectiveness.
To attend this CMI Level 3 Diploma in First Line Management, delegates should have some managerial experience or be in a supervisory role, demonstrating a keen interest in developing management skills.
This CMI Level 3 Diploma in First Line Management Training Course is ideal for Aspiring Managers, Newly Appointed Supervisors, and Team Leaders seeking to develop essential management and leadership skills to effectively oversee first-line operations.
In this course, delegates will have training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, a CMI Level 3 Diploma in First Line Management assessment and an accredited certificate after course completion.
The duration of these CMI Level 3 Diploma in First Line Management Courses spans 4 days. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
Upon completing the CMI Level 3 Diploma in First Line Management Training Course, you can pursue various job opportunities, including roles such as Team Leader, Supervisor, or Junior Manager across diverse sectors, enhancing your career progression prospects.
Professionals certified in this CMI Level 3 Diploma in First Line Management earn between £25,000 to £40,000 per annum. However, this can vary depending on various factors such as industry, location, and job role experience.
The CMI Level 3 Diploma in First Line Management Certification is popular in Mississauga, particularly among aspiring managers, as it provides recognised qualifications and essential skills needed for effective leadership in various industries.
The CMI Level 3 Diploma in First Line Management Certificate does not expire, offering lifelong validity and long-term career benefits.
To register for the course, visit The Knowledge Academy's website, navigate to the course page, and click on the registration button. Fill in the required details, select your preferred schedule, and complete the payment process.
The CMI Level 3 Diploma in First Line Management Training is highly beneficial for one's career, as it enhances leadership skills, improves management techniques, and boosts employability, making delegates more competitive in the job market.
After completing the CMI Level 3 Diploma in First Line Management, you can pursue the CMI Level 5 Diploma in Management and Leadership or roles like Team Leader, Supervisor, or Operations Manager. This advanced qualification enhances strategic skills, preparing you for mid-level management roles and career progression.
Yes, candidates can attend the CMI Level 3 Diploma in First Line Management Online Training online. The Knowledge Academy offers flexibility for those who prefer remote learning or have other commitments, while still receiving the same comprehensive training as in-person delegates.
The demand for professionals certified in the CMI Level 3 Diploma in First Line Management Training Course is expected to remain strong, as organisations continually seek skilled managers to improve team performance and operational efficiency.
Yes, you can access the training course materials from multiple devices. This allows you to conveniently review and study content across different platforms, ensuring flexibility in your learning experience.
The training fees for CMI Level 3 Diploma in First Line Management Training Coursein Mississauga starts from CAD13995
The Knowledge Academy is the Leading global training provider for CMI Level 3 Diploma in First Line Management Training Course.
Please see our CMI Level 3 courses available in Mississauga
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