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Interpersonal Skills Training Course Overview
Interpersonal Skills Training Course Outline
Module 1: Introduction to Interpersonal Skills
- Importance of Interpersonal Skills
- Identifying Key Elements of Effective Communication
- Recognising Different Communication Styles
- Building Rapport in Professional and Personal Relationships
Module 2: Verbal Communication Skills
- Speaking Clearly and Confidently
- Active Listening Techniques
- Giving and Receiving Feedback Effectively
- Using Positive Language for Better Impact
Module 3: Non-Verbal Communication Skills
- Understanding Body Language Cues
- Role of Eye Contact in Communication
- Managing Facial Expressions Appropriately
- Using Gestures and Posture to Convey Messages
Module 4: Emotional Intelligence
- Recognising and Managing Your Emotions
- Understanding the Emotions of Others
- Developing Empathy and Compassion
- Building Emotional Resilience in Challenging Situations
Module 5: Conflict Resolution
- Identifying the Causes of Conflict
- Using Effective Negotiation Techniques
- Managing Disagreements Constructively
- Achieving Win-Win Solutions
Module 6: Assertiveness and Confidence
- Understanding Assertiveness versus Aggressiveness
- Expressing Your Needs and Desires Clearly
- Setting Boundaries Without Conflict
- Developing Self-Confidence in Communication
Module 7: Teamwork and Collaboration
- Recognising the Importance of Teamwork in Professional Settings
- Effective Team Communication Strategies
- Encouraging Inclusivity and Participation in Group Work
- Building Trust and Mutual Respect in Teams
Who should attend this Interpersonal Skills Training Course?
The Interpersonal Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to a variety of professionals, including:
- Business Professionals
- Team Leaders and Managers
- Customer Service Representatives
- Sales and Marketing Professionals
- Project Managers
- Educators and Trainers
- Human Resource Personnel
Prerequisites of the Interpersonal Skills Training Course
There are no formal prerequisites for this Interpersonal Skills Training Course.
Interpersonal Skills Training Course Overview
Interpersonal Skills are crucial for effective communication and relationship building in both personal and professional settings. This training course aims to enhance your ability to interact positively with others, fostering collaboration and understanding. Mastering these skills is essential for achieving success making it a valuable asset for anyone looking to improve their social dynamics and professional relationships.
Proficiency in Interpersonal Skills is vital for professionals across various fields, including Managers, Team Leaders, Customer Service Representatives, and HR personnel. These skills facilitate better teamwork, conflict resolution, and customer satisfaction, ultimately leading to improved organisational performance. By mastering interpersonal skills, professionals can enhance their ability to influence, persuade, and build strong, lasting relationships within their teams and with clients.
This 1-day training course offered by The Knowledge Academy provides delegates with practical tools and techniques to enhance their interpersonal skills. Participants will engage in interactive sessions, role-plays, and group discussions to develop their communication, empathy, and conflict resolution abilities. By the end of the course, delegates will be equipped with the knowledge and confidence to apply these skills effectively in their workplace, leading to improved collaboration and productivity.
Course Objectives
- To enhance verbal and non-verbal communication skills
- To develop active listening techniques
- To improve conflict resolution and negotiation skills
- To foster empathy and emotional intelligence
- To build strong, positive relationships with colleagues and clients
- To increase influence and persuasion abilities
After completing this course, delegates will receive a certificate recognising their enhanced interpersonal skills. This certification is a testament to their commitment to personal and professional development, making them valuable assets to any organisation. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.
What’s included in this Interpersonal Skills Training Course?
- World-Class Training Sessions from Experienced Instructors
- Communication and Interpersonal Skills Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Interpersonal Skills Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Interpersonal Skills Training Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Trainer brought the course alive with good examples from own experience. Despite AI alterations to some of the slides was able to present with confidence and expertise.
Karen Wolferstan
Thomas Duncan is SUPERB!! The best trainer on any course I've ever been on. In fact, one of the best trainer/teachers I've had in my life. He was so fun to spend time with, very engaging and brought the course material to life. Thomas is a credit to the knowledge academy and If I could guarantee being on a course he takes, I would attend many more.
Daniel Tench
Interpersonal Skills Training Course FAQs
Interpersonal Skills are the abilities that enable effective communication and interaction with others. They include verbal and non-verbal communication, empathy, listening, negotiation, and conflict resolution, essential for building relationships and working collaboratively.
Interpersonal Skills are crucial for effective communication, fostering teamwork, resolving conflicts, and building strong relationships. They enhance collaboration, boost productivity, and create a positive work environment, ultimately contributing to personal and professional success.
Taking the Interpersonal Skills Course enhances communication, teamwork, and conflict resolution abilities. It boosts emotional intelligence, builds stronger relationships, and increases workplace effectiveness, leading to better career opportunities and personal growth. Ideal for professional and personal development.
There are no formal prerequisites for this course.
This Interpersonal Skills Course is ideal for professionals seeking to enhance their communication, teamwork, and conflict resolution abilities, including Managers, Team Leaders, Customer Service Representatives, and anyone aiming to improve their workplace relationships and overall effectiveness.
This course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
Yes, the Knowledge Academy offers support via phone & email before attending, during, and after the course.
Yes, upon completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.
This course stands out with its practical focus, expert-led sessions, and personalised feedback. It emphasises real-world application, interactive learning, and tailored strategies to enhance communication, conflict resolution, and relationship-building skills in diverse settings.
Completing this course enhances communication, conflict resolution, and teamwork abilities, leading to improved workplace relationships, increased job performance, and better leadership opportunities, ultimately fostering career growth and professional development.
The Knowledge Academy in Canada stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Interpersonal Skills Training Coursein Canada starts from CAD1695
The Knowledge Academy is the Leading global training provider for Interpersonal Skills Training Course.
Please see our Communication Skills Course courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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