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Conflict Resolution and Negotiation for Change Training Overview
Conflict Resolution and Negotiation for Change Training Course Outline
Module 1: Introduction to Conflict Resolution and Negotiation
- Understanding Conflict and Its Impact
- Role of Conflict in Change Initiatives
- Introduction to Negotiation
- Ethical Considerations in Conflict Resolution and Negotiation
Module 2: Types and Sources of Conflict
- Identifying Different Types of Conflict
- Common Sources of Conflict in the Workplace
- Conflict's Impact on Individuals and Teams
- Early Warning Signs of Escalating Conflict
Module 3: Conflict Resolution Styles and Approaches
- Conflict Resolution Styles
- Choosing the Right Conflict Resolution Style
- Adapting Conflict Styles for Different Situations
- Assessing Personal Conflict Resolution Style
Module 4: Communication Skills in Conflict Resolution
- Effective Communication Techniques
- Active Listening and Empathetic Communication
- Non-Verbal Communication Cues
- Managing Emotional Responses in Conflict
- Diffusing Tension through Language
Module 5: Conflict Resolution Strategies
- Conflict Resolution Process
- Mediation and Facilitation Techniques
- De-escalation Strategies
- Conflict Resolution Tools and Models
- Group Conflict Resolution Dynamics
Module 6: Negotiation Fundamentals
- Introduction to Negotiation as a Problem-Solving Tool
- Principled Negotiation
- Preparing for Negotiation
- Setting Negotiation Goals and Objectives
- Negotiation Styles and Tactics
Module 7: Building Negotiation Skills
- Effective Preparation and Planning
- Active Listening in Negotiation
- Generating Creative Solutions
- Overcoming Common Negotiation Pitfalls
- Handling Difficult Negotiation Situations
Module 8: Negotiation Strategies and Techniques
- Distributive Vs Integrative Bargaining
- Positional Vs Interest-Based Negotiation
- Strategies for Achieving Win-Win Outcomes
- Multi-Party and Complex Negotiations
- Cross-Cultural Negotiation Considerations
Module 9: Negotiation for Change and Conflict Resolution in Organisations
- Negotiation as a Change Management Tool
- Navigating Organisational Conflict
- Applying Conflict Resolution and Negotiation to Change Initiatives
- Implementing Conflict Resolution Strategies in Organisations
Who should attend this Conflict Resolution and Negotiation for Change Training Course?
The Conflict Resolution and Negotiation for Change Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for a variety of professionals, including:
- Human Resources Professionals
- Mediators and Facilitators
- Diplomats and International Relations Specialists:
- Legal Professionals
- Social Services Professionals
- Healthcare Professionals
- Emergency Responders
Prerequisites of the Conflict Resolution and Negotiation for Change Training Course
There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Course.
Conflict Resolution and Negotiation for Change Training Course Overview
Conflict Resolution and Negotiation for Change Training is essential in today’s dynamic workplace environment. It addresses the challenges of resolving disagreements constructively and harnessing the potential of negotiation to facilitate positive change. This training is crucial for maintaining harmonious interactions and fostering collaborative solutions in various professional settings.
Understanding the intricacies of conflict resolution and negotiation is vital for Managers, Team Leaders, HR professionals, and anyone involved in organisational development and change management. Mastering these skills is key to effectively navigating interpersonal disputes, enhancing teamwork, and driving organisational change.
The Knowledge Academy’s 1-day Conflict Resolution and Negotiation for Change Training offers a comprehensive overview of the principles and practices essential for resolving conflicts and negotiating effectively. Delegates will learn through practical examples and real-world scenarios, enabling them to apply these skills directly in their professional environments.
Course Objectives
- To understand the fundamentals of conflict theory and its impact on individuals and organisations
- To develop effective communication skills to de-escalate conflicts and foster collaboration
- To master negotiation techniques to achieve win-win outcomes in complex situations
- To identify personal and organisational biases that can hinder conflict resolution and change efforts
- To apply mediation strategies to facilitate peaceful resolutions in diverse contexts
At the end of this training course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them.
What’s included in this Conflict Resolution and Negotiation for Change Training Course?
- World-Class Training Sessions from Experienced Instructors
- Conflict Resolution and Negotiation for Change Training Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Resolution and Negotiation for Change Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Conflict Resolution and Negotiation for Change Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
he made it very and easy to understand
Mark Pye
Conflict Resolution and Negotiation for Change Training FAQs
Conflict resolution is the informal or formal procedure used by two or more parties to reach a peaceful conclusion to an issue.
In this Conflict Resolution and Negotiation for Change training course, there are no formal prerequisites.
This training course is ideal for anyone who wants to gain in-depth knowledge to handle conflict resolution and negotiation in organisations.
Whether you work for a small or large firm, understanding how to negotiate amid organisational change is critical. Negotiation is simple conversing with your colleagues or staff to reach an agreement.
Assertive (aggressive), accommodator (relationship-oriented) and analyst (conflict avoidant) are the three types of negotiation.
This course is [ 1 ] day(s)
Attending this Conflict Resolution and Negotiation for Change training course, delegates will learn about the third party negotiation, informal negotiation, levels of conflict, various steps to negotiate the difficult customers, role of a conflict, levels of conflicts, ethical and cross culture, and many other related topics.
The training fees for Conflict Resolution and Negotiation for Change Trainingin Canada starts from CAD1695
The Knowledge Academy is the Leading global training provider for Conflict Resolution and Negotiation for Change Training.
Please see our Communication Skills Course courses available in Canada
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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