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Conflict Resolution and Negotiation for Change Training Overview
Conflict Resolution and Negotiation for Change Training Course Outline
Module 1: Introduction to Conflict Resolution and Negotiation
- Understanding Conflict and Its Impact
- Role of Conflict in Change Initiatives
- Introduction to Negotiation
- Ethical Considerations in Conflict Resolution and Negotiation
Module 2: Types and Sources of Conflict
- Identifying Different Types of Conflict
- Common Sources of Conflict in the Workplace
- Conflict's Impact on Individuals and Teams
- Early Warning Signs of Escalating Conflict
Module 3: Conflict Resolution Styles and Approaches
- Conflict Resolution Styles
- Choosing the Right Conflict Resolution Style
- Adapting Conflict Styles for Different Situations
- Assessing Personal Conflict Resolution Style
Module 4: Communication Skills in Conflict Resolution
- Effective Communication Techniques
- Active Listening and Empathetic Communication
- Non-Verbal Communication Cues
- Managing Emotional Responses in Conflict
- Diffusing Tension through Language
Module 5: Conflict Resolution Strategies
- Conflict Resolution Process
- Mediation and Facilitation Techniques
- De-escalation Strategies
- Conflict Resolution Tools and Models
- Group Conflict Resolution Dynamics
Module 6: Negotiation Fundamentals
- Introduction to Negotiation as a Problem-Solving Tool
- Principled Negotiation
- Preparing for Negotiation
- Setting Negotiation Goals and Objectives
- Negotiation Styles and Tactics
Module 7: Building Negotiation Skills
- Effective Preparation and Planning
- Active Listening in Negotiation
- Generating Creative Solutions
- Overcoming Common Negotiation Pitfalls
- Handling Difficult Negotiation Situations
Module 8: Negotiation Strategies and Techniques
- Distributive Vs Integrative Bargaining
- Positional Vs Interest-Based Negotiation
- Strategies for Achieving Win-Win Outcomes
- Multi-Party and Complex Negotiations
- Cross-Cultural Negotiation Considerations
Module 9: Negotiation for Change and Conflict Resolution in Organisations
- Negotiation as a Change Management Tool
- Navigating Organisational Conflict
- Applying Conflict Resolution and Negotiation to Change Initiatives
- Implementing Conflict Resolution Strategies in Organisations
Who should attend this Conflict Resolution and Negotiation for Change Training Course?
The Conflict Resolution and Negotiation for Change Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for a variety of professionals, including:
- Human Resources Professionals
- Mediators and Facilitators
- Diplomats and International Relations Specialists:
- Legal Professionals
- Social Services Professionals
- Healthcare Professionals
- Emergency Responders
Prerequisites of the Conflict Resolution and Negotiation for Change Training Course
There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Course.
Conflict Resolution and Negotiation for Change Training Course Overview
Conflict Resolution and Negotiation for Change Training is essential in today’s dynamic workplace environment. It addresses the challenges of resolving disagreements constructively and harnessing the potential of negotiation to facilitate positive change. This training is crucial for maintaining harmonious interactions and fostering collaborative solutions in various professional settings.
Understanding the intricacies of conflict resolution and negotiation is vital for Managers, Team Leaders, HR professionals, and anyone involved in organisational development and change management. Mastering these skills is key to effectively navigating interpersonal disputes, enhancing teamwork, and driving organisational change.
The Knowledge Academy’s 1-day Conflict Resolution and Negotiation for Change Training offers a comprehensive overview of the principles and practices essential for resolving conflicts and negotiating effectively. Delegates will learn through practical examples and real-world scenarios, enabling them to apply these skills directly in their professional environments.
Course Objectives
- To understand the fundamentals of conflict theory and its impact on individuals and organisations
- To develop effective communication skills to de-escalate conflicts and foster collaboration
- To master negotiation techniques to achieve win-win outcomes in complex situations
- To identify personal and organisational biases that can hinder conflict resolution and change efforts
- To apply mediation strategies to facilitate peaceful resolutions in diverse contexts
At the end of this training course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them.
What’s included in this Conflict Resolution and Negotiation for Change Training Course?
- World-Class Training Sessions from Experienced Instructors
- Conflict Resolution and Negotiation for Change Training Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Resolution and Negotiation for Change Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Conflict Resolution and Negotiation for Change Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Very professional
Alessandra Torchi
The teacher was really nice and kind. He managed to keep high the attention despite the difficult situation (1 full day online course)
Michele Mancini
Trainer very clear in the exposition and involving people
Alessandro Bracci
Conflict Resolution and Negotiation for Change Training FAQs
Conflict Resolution involves techniques and strategies for effectively addressing and resolving disputes, ensuring a positive outcome for all parties involved. This skill helps maintain productive relationships in both personal and professional settings, fostering collaboration and understanding.
There are no formal prerequisites for this course. However, a basic understanding of communication and interpersonal skills can be helpful. The course suits individuals looking to improve their Conflict Resolution and negotiation abilities at all levels.
This course is ideal for professionals, managers, team leaders, HR personnel, or anyone interested in resolving conflicts and negotiating changes effectively. It’s designed for those seeking to enhance their problem-solving and communication skills.
Negotiation for Change is reaching agreements where change is necessary, requiring individuals or teams to reach a mutually beneficial resolution. This skill is essential for leaders and professionals navigating organisational or personal transitions.
There are several types of Negotiation, including distributive (win-lose), integrative (win-win), and multi-party negotiation. Each type focuses on different strategies for resolving conflicts and achieving the best outcomes for all parties involved.
The Conflict Resolution and Negotiation for Change training Course spans 1-Day.
This course includes expert-led sessions, practical case studies, interactive workshops, and valuable resources to help you master Conflict Resolution and negotiation techniques. You’ll gain the tools to handle complex situations with confidence and skill.
Yes, we offer a self-paced version of the Conflict Resolution and Negotiation for Change Course. This allows you to learn at your own convenience while still gaining essential skills and knowledge to manage conflicts effectively.
The certification provides a globally recognised credential that enhances your professional profile. It opens doors to leadership roles and equips you with practical skills that are highly valued in both corporate and personal environments.
Key topics include communication strategies, negotiation techniques, conflict management styles, emotional intelligence, and change management. You’ll learn to apply these concepts to real-world situations for more effective outcomes.
Upon completing this course, you will develop strong Negotiation, communication, emotional intelligence, and problem-solving skills. You’ll also learn how to manage conflict, resolve disputes, and drive positive change within teams and organisations.
Graduates of this course can pursue roles such as Conflict Resolution specialists, HR managers, team leaders, negotiators, and change management consultants. These positions are found in various industries where communication and conflict management are essential.
Upon completing this course, you will receive a certificate recognising your proficiency in Conflict Resolution and Negotiation for change, boosting your career prospects and demonstrating your expertise.
You will learn effective Conflict Resolution strategies, negotiation techniques, and how to manage change personally and professionally. This training equips you with the skills to handle difficult situations and achieve constructive outcomes.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.
The training fees for Conflict Resolution and Negotiation for Change Trainingin Canada starts from CAD1695
The Knowledge Academy is the Leading global training provider for Conflict Resolution and Negotiation for Change Training.
Please see our Communication Skills Course courses available in Canada
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You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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