Effective Communication Skills Overview
Effective Communication Skills Training Course Outline
Module 1: Introduction to Communication
- What is Communication?
- Why Communicate?
- Whom Do We Communicate with?
- Who is a Stakeholder?
Module 2: Communication Benefits
- Benefits of Effective Communication
- Consequences of Ineffective Communication
- Engagement and Communication
- How We Communicate?
Module 3: Process of Communication
- Types of Communication
- Formal
- Informal
- Horizontal
- Vertical
- Communications Channel
Module 4: Skilled Communicator
- What is a Skilled Communication?
- Qualities of a Good Communicator
Module 5: Individual Evaluation
- Introduction to Individual Evaluation
- Questions to Consider
Module 6: Communication Barriers
- Barriers to Effective Communication
- 7 Cs of Effective Communication
Module 7: Questioning for Effective Communication
- Types of Questions
- Closed Vs Open Questions
- Probing Questions
- Funnel Questions
- Recall and Process Questions
- Applying the Answers
Module 8: Listening Skills
- Listen Effectively
- Active Listening Skills
- Using Language to Inspire and Motivate Audience
- How to Find Focus When You are Speaking?
Module 9: Communication Situation
- Methods of Communication
- Advantages and Disadvantages of Face-to-Face Communication
- Writing a Letter
- Writing an Email
- Phone Calls
- Video Calls
- Using Social Media
- One Little Word
- Non-Verbal Communication
- Common Gesture Clusters
- Personal Action Plan
Who should attend this Effective Communication Skills Training Course?
The Effective Communication Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively in various personal and professional situations. This Effective Communication Skills Course can be beneficial to the professionals, include:
- Business Professionals
- Team Leaders and Managers
- Customer Service Representatives
- Sales and Marketing Teams
- Project Managers
- Educators and Trainers
- Human Resource Professionals
Prerequisites of the Effective Communication Skills Training Course
There are no formal prerequisites for this Effective Communication Skills Training Course. However, basic skills like active listening and public speaking would be beneficial for the delegates.
Effective Communication Skills Training Course Overview
Effective Communication is pivotal in the fabric of professional environments, serving as the backbone for seamless operations and fostering positive workplace relations. This training delves into the nuanced art of communication, underpinning its critical role in achieving organisational objectives and enhancing personal effectiveness.
Proficiency in communication is not just an asset but a necessity across all professional landscapes. From managers to front-line staff, the ability to convey ideas, persuade effectively, and listen actively is fundamental. Professionals aiming to elevate their leadership qualities, customer relations, and team collaboration stand to benefit immensely from mastering these skills.
The Knowledge Academy’s 1-day Communication Skills Course will equip delegates with the tools and techniques necessary for impactful communication. Delegates will learn to articulate their ideas with clarity, engage in meaningful interactions, and confidently navigate challenging conversations. The session promises an interactive experience, fostering skills that translate into immediate workplace benefits.
Course Objectives
- To understand the fundamentals of effective communication and its impact on professional success
- To develop strategies for clear, concise, and impactful verbal and non-verbal communication
- To enhance listening skills for improved understanding and empathy in professional interactions
- To practice techniques for assertive communication that respects others' views while expressing one's own
- To learn how to manage and diffuse conflict through effective communication strategies
After completing this Communication Skills Certification Course, delegates will receive a certification in Effective Communication Skills, signifying their enhanced communication ability in professional settings. This accreditation bolsters their professional profile and empowers them to drive positive outcomes in their organisations through superior communication practices.
What’s included in this Effective Communication Skills Course?
- World-Class Training Sessions from Experienced Instructors
- Effective Communication Skills Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Effective Communication Skills. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Effective Communication Skills, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Very friendly and informative
Courtney Pearce
the trainer was very knowledgeable and very engaging. Didn't go 'death my powerpoint' from a presenter point of view which often happens on these courses which just added to the engagement levels I felt.
Joanne May
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Lisa Gill
Effective Communication Skills FAQs
An Effective Communication Course is designed to enhance interpersonal skills, improve clarity in conveying messages, and foster better understanding and collaboration among individuals in various contexts.
Effective communication is crucial as it enhances understanding, fosters trust, promotes clarity and efficiency, prevents misunderstandings, strengthens relationships, and facilitates problem-solving in personal and professional settings.
This course aims to enhance interpersonal skills, improve verbal and non-verbal communication, boost listening abilities, foster team collaboration, and facilitate clear, persuasive message delivery in diverse settings.
Effective communication involves clarity, listening, empathy, feedback, conciseness, openness, respect, understanding non-verbal cues, adapting to context, and ensuring message integrity and coherence.
This certification can enhance an individual's ability to convey ideas, boost confidence, improve interpersonal skills, foster professional growth, and open up better career opportunities.
Common barriers to effective communication include language differences, cultural variances, emotional biases, physical distractions, noise, lack of clarity, information overload, and technological issues.
This course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
In this course, delegates will learn to overcome communication barriers, master different communication mediums, and develop active listening skills. The course aims to empower individuals with clearer, more effective communication techniques, fostering better teamwork and relationships in various settings.
There are no formal prerequisites for this Effective Communication Training Course. However, basic skills like active listening and public speaking would be beneficial for the delegates.
After completing this certification, career opportunities include roles in public relations, corporate communications, marketing, human resources, and customer service, enhancing employability across diverse sectors.
There are a wide range of topics covered under this course which includes Introduction to Communication, Communication Benefits, Process of Communication, Skilled Communicator, etc.
Technology is integrated into courses through virtual simulations, online collaboration tools, video conferencing, and interactive platforms to mirror real-world communication scenarios, enhancing learning and practical application skills.
Tools to enhance non-verbal communication skills include workshops, online courses, body language guides, video tutorials, mentorship programs, books, and role-playing activities, all aimed at improving gestures, eye contact, and posture.
The Knowledge Academy in Canada stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Effective Communication Course.
The Knowledge Academy in Canada offers learning and professional development resources, including course materials, expert-led training sessions, and more. We provide insightful Blogs and News updates, keeping learners well-informed about trends and valuable tips. Explore The Knowledge Academy’s Resources to learn more.
The training fees for Effective Communication Skillsin Canada starts from CAD1695
The Knowledge Academy is the Leading global training provider for Effective Communication Skills.
Please see our Communication Skills Course courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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