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ILM Level 3 Certificate in Leadership and Management Overview
ILM Level 3 Certificate in Leadership and Management Course Outline
Total Credit Value – 15
Total Guided Learning Hours – 57
Unit 8600-306: Understanding Customer Service Standards and Requirements
Credit Value – 2
Guided Learning Hours – 7
Module 1: Understand the Legal and Organisational Requirement for Managing Customer Service
- Describe the Main Legal Rights of Customers
- Describe an Organisation’s Commitment to Customers
- Describe the Manager’s Responsibilities in Relation to Customer Service
Module 2: Understand Customer Service Standards
- Describe the Purpose of Customer Service Standards
- How Customer Service Standards are Used to Meet Customer Needs
Module 3: Know How to Monitor Customer Service Performance
- How an Organisation Monitors Customer Service Against the Standards Set
- How to Use Customer Feedback to Improve Performance
Unit 8600-310: Understanding How to Motivate to Improve Performance
Credit Value – 2
Guided Learning Hours – 9
Module 4: Understand the Factors that Influence Motivation Levels in the Workplace
- Define the Term Motivation
- Describe the Factors that may Affect Motivation Levels in the Workplace
- Explain How Individual Differences Affect Levels of Motivation in the Workplace
- Impact on Organisational Performance if Employee Motivation Levels are Low
Module 5: Understand How a Theory of Motivation can be Used to Improve Performance Levels
- Describe a Recognised Theory of Motivation
- How Theory of Motivation can be Used to Improve Performance in the Workplace
- Explain How to Use Employee Engagement to Increase Motivation Levels
Unit 8600-323: Understanding Performance Management
Credit Value – 2
Guided Learning Hours – 7
Module 6: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs
- Value of Formal and Informal Performance Assessment in the Workplace
- Explain the Role of the First Line Manager in Performance Management
Module 7: Know How to Manage Performance of Individuals in the Team
- Identify Ways to Ensure Fair and Objective Formal Assessment
- Explain How to Set SMART Objectives for a Team Member
- Explain How to Measure Performance Against Agreed Standards
Module 8: Understand the Value of Feedback in the Workplace
- Explain the Importance of Feedback to Improve Performance
- Describe How to Give Effective Feedback
Module 9: Know How to Manage Underperformance in the Workplace
- Identify Potential Areas of Underperformance in the Workplace
- Causes for Failure to Meet Agreed Performance Levels
- Describe Actions to Restore Performance to Acceptable Levels
Unit 8600-331: Understanding Support Services Operations in an Organisation
Credit Value – 3
Guided Learning Hours – 7
Module 10: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services
- Distinguishing between Hard and Soft Services
- Identify the Legislation that impacts on these Services
Module 11: Understand What Support Services are and How They are Currently Being Provided and Delivered
- Role of Service Level Agreements, their Typical Structure and Content
- Describe How Service Level Agreements are Used with both Customers and Suppliers in Own Organisation
- Support Services Currently Provided by the Facilities Management Department
Module 12: Understand the Options of Delivering Support Services
- Ways of Providing Support Services to Meet Organisational Requirements
- Explain How the Quality of Support Services is Measured and Monitored
Unit 8600-200: Developing Yourself as a Team Leader
Credit Value – 1
Guided Learning Hours – 6
Module 13: Understand the Role and Responsibilities of the Team Leader
- Role and Responsibilities
- Explain the Difference Between a Group and a Team
Module 14: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement
- Seek Feedback on Workplace Performance
Unit 8600-405: Developing People in the Workplace
Credit Value – 5
Guided Learning Hours – 21
Module 15: Understand the Importance of Promoting Personal Development
- Assess the Potential Benefits to the Organisation of Developing Individuals
- Assess the Benefits to the Individual of Personal Development
Module 16: Be Able to Plan for an Individual’s Development
- What are Expectations?
- How to Manage an Individual’s Expectations in Personal Development
- Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
- Development Vehicles
- Develop a Plan to Meet the Identified Development Needs of an Individual
Who should attend this ILM Level 3 Certificate in Leadership and Management Course?
This course Training Course is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams and contribute to the success of their organisation. This course can be beneficial for a wide range of professionals, including:
- Team Leaders
- Production Supervisors
- Operations Managers
- First Line Managers
- Marketing Managers
- General Managers
- Project Managers
Prerequisites of the ILM Level 3 Certificate in Leadership and Management Course
The prerequisites for the ILM Level 3 Certificate in Leadership and Management Course demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.
ILM Level 3 Certificate in Leadership and Management Course Overview
The Course is designed to equip delegates with the essential skills and knowledge to excel in leadership roles. This ILM Certificate in Leadership and Management course is highly relevant in today’s dynamic business environment, where effective leadership is critical to organisational success. Delegates will gain insights into fundamental management principles, enabling them to lead teams more effectively and drive organisational performance.
Proficiency in Leadership and Management is crucial for professionals aspiring to advance their careers, particularly those in Supervisory, First-line Management, or Team Leadership roles. Mastering these skills not only enhances individual performance but also contributes to the organisation's overall success. Professionals aiming to lead teams, manage projects, or improve workplace productivity will benefit significantly from this training.
This 2-day training course offered by The Knowledge Academy provides delegates with practical tools and strategies to improve their leadership capabilities. Through interactive sessions and real-world examples, delegates will learn how to motivate teams, manage conflicts, and make informed decisions. By the end of the course, delegates will have a clear understanding of their leadership style and how to apply it effectively in various situations.
Course Objectives
- To understand key leadership and management principles
- To enhance communication skills for effective team leadership
- To develop strategies for conflict resolution
- To learn techniques for motivating and engaging teams
- To improve decision-making skills
- To identify and develop personal leadership styles
After completing this Course, delegates will receive an ILM Certificate in Leadership and Management, validating their leadership and management skills. This certification is a valuable asset for career progression and demonstrates a commitment to professional development.
What’s included in this ILM Level 3 Certificate in Leadership and Management Course?
- ILM Level 3 Certificate in Leadership and Management Assessment
- World-Class Training Sessions from Experienced Instructors
- ILM Level 3 Certificate in Leadership and Management Certificate
- Digital Delegate Pack
ILM Level 3 Certificate in Leadership and Management Assessment Information
- You'll complete one assessment for each unit you study, consisting of short questions and written tasks.
- You'll submit these online and they'll be marked by your ILM tutor.
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM Level 3 Certificate in Leadership and Management. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ILM Level 3 Certificate in Leadership and Management, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
sally Made the course easier to understand and went in-depth to help us better understand the questions for each module.
Anthony West
I thought the course tutor Leonor was knowledgeable, vibrant, refreshing and interesting. Her skill and providing the information in a tangible well and keeping the group focused was excellent. I enjoyed her enthusiasm and positivity in discussing the subject matter.
Angela Shortall
Really good trainer, enthusiastic about her role and you could see she had a genuine passion for her role which made people want to engage with the course.
Emma McCabe
ILM Level 3 Certificate in Leadership and Management FAQs
The is a qualification designed to develop essential leadership skills for aspiring managers. It focuses on improving leadership techniques, team management, and decision-making to enhance workplace performance and effectiveness.
The prerequisites for this Training demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.
The course equips delegates with essential leadership skills, helping them lead teams effectively, improve productivity, and advance in supervisory roles, ultimately contributing to organisational success in today’s dynamic business environment.
The course is aimed at individuals in supervisory or first-line management roles, or those aspiring to these positions, who seek to enhance their leadership skills and management capabilities.
There are no formal entry requirements for the course. However, it is recommended that candidates have some experience in a supervisory role or a similar position to benefit fully from the course.
The primary purpose of the course Training is to equip individuals with the essential skills and knowledge needed to lead and manage teams effectively, enhancing their ability to perform successfully in leadership roles.
What will I learn in this ILM Level 3 Certificate in Leadership and Management Certification course?
In the course Certification course, you will learn key leadership skills, effective team management techniques, decision-making strategies, how to manage workplace relationships, and ways to improve personal and team performance in a managerial role.
The course covers topics including understanding leadership, managing workplace relationships, team performance, communication, decision-making, problem-solving, managing change, and how to motivate and develop teams effectively within a managerial context.
This course typically takes between 6 to 12 months to complete, depending on the pace of study and the structure of the course delivery by the training provider.
The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
This course focuses on foundational leadership skills for first-line managers, offering a broader and more in-depth study than the Level 3 Award, but it is less extensive than the Level 3 Diploma, which covers additional management topics in greater detail.
Course materials for the ILM level 3 Leadership and Management Certificateare regularly reviewed and updated to ensure they reflect current best practices, industry standards, and the latest developments in leadership and management theory.
The course content for the ILM level 3 Leadership and Management Certificate is delivered through a combination of online learning, workshops, tutorials, and self-directed study, allowing for flexibility in learning while ensuring comprehensive coverage of the material.
Yes, the ILM level 3 Leadership and Management Certificate is recognised internationally, valued by employers across various industries as a mark of effective leadership and management skills, and it enhances career prospects globally.
Yes, the ILM level 3 Leadership and Management Certificate is ideal even if you're already in a management position. It helps enhance your leadership skills, deepen your understanding of management practices, and improve your effectiveness in your current role.
Maintaining your ILM qualification involves ongoing professional development, keeping your skills and knowledge up to date through continuous learning, and applying best practices in leadership and management. There is no formal re-certification required, but staying engaged in professional development activities is recommended.
The system requirements for the online training typically include a reliable internet connection, a computer or tablet with updated web browsers, speakers or headphones, and software for viewing PDF files, video conferencing, and document editing.
To register for the ILM level 3 Leadership and Management course, visit The Knowledge Academy's website, navigate to the course page, and click on the registration button. Fill in the required details, select your preferred schedule, and complete the payment process.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
The Knowledge Academy in Canada stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for ILM Level 3 Certificate in Leadership and Managementin Canada starts from CAD6995
The Knowledge Academy is the Leading global training provider for ILM Level 3 Certificate in Leadership and Management.
Please see our ILM Level 3 courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
The Knowledge Academy is an Approved Centre for ILM
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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