Course information

ILM Level 3 Certificate in Leadership and Management Course Outline

Total Credit Value – 15

Total Guided Learning Hours – 57

Unit 8600-306: Understanding Customer Service Standards and Requirements

Credit Value – 2

Guided Learning Hours – 7

Module 1: Understand the Legal and Organisational Requirement for Managing Customer Service

  • Describe the Main Legal Rights of Customers
  • Describe an Organisation’s Commitment to Customers
  • Describe the Manager’s Responsibilities in Relation to Customer Service

Module 2: Understand Customer Service Standards

  • Describe the Purpose of Customer Service Standards
  • How Customer Service Standards are Used to Meet Customer Needs

Module 3: Know How to Monitor Customer Service Performance

  • How an Organisation Monitors Customer Service Against the Standards Set
  • How to Use Customer Feedback to Improve Performance

Unit 8600-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 4: Understand the Factors that Influence Motivation Levels in the Workplace

  • Define the Term Motivation
  • Describe the Factors that may Affect Motivation Levels in the Workplace
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace
  • Impact on Organisational Performance if Employee Motivation Levels are Low

Module 5: Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Describe a Recognised Theory of Motivation
  • How Theory of Motivation can be Used to Improve Performance in the Workplace
  • Explain How to Use Employee Engagement to Increase Motivation Levels

Unit 8600-323: Understanding Performance Management

Credit Value – 2

Guided Learning Hours – 7

Module 6: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

  • Value of Formal and Informal Performance Assessment in the Workplace
  • Explain the Role of the First Line Manager in Performance Management

Module 7: Know How to Manage Performance of Individuals in the Team

  • Identify Ways to Ensure Fair and Objective Formal Assessment
  • Explain How to Set SMART Objectives for a Team Member
  • Explain How to Measure Performance Against Agreed Standards

Module 8: Understand the Value of Feedback in the Workplace

  • Explain the Importance of Feedback to Improve Performance
  • Describe How to Give Effective Feedback

Module 9: Know How to Manage Underperformance in the Workplace

  • Identify Potential Areas of Underperformance in the Workplace
  • Causes for Failure to Meet Agreed Performance Levels
  • Describe Actions to Restore Performance to Acceptable Levels

Unit 8600-331: Understanding Support Services Operations in an Organisation

Credit Value – 3

Guided Learning Hours – 7

Module 10: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services

  • Distinguishing between Hard and Soft Services
  • Identify the Legislation that impacts on these Services

Module 11: Understand What Support Services are and How They are Currently Being Provided and Delivered

  • Role of Service Level Agreements, their Typical Structure and Content
  • Describe How Service Level Agreements are Used with both Customers and Suppliers in Own Organisation
  • Support Services Currently Provided by the Facilities Management Department

Module 12: Understand the Options of Delivering Support Services

  • Ways of Providing Support Services to Meet Organisational Requirements
  • Explain How the Quality of Support Services is Measured and Monitored

Unit 8600-200: Developing Yourself as a Team Leader

Credit Value – 1

Guided Learning Hours – 6

Module 13: Understand the Role and Responsibilities of the Team Leader

  • Role and Responsibilities
  • Explain the Difference Between a Group and a Team

Module 14: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

  • Seek Feedback on Workplace Performance

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 15: Understand the Importance of Promoting Personal Development

  • Assess the Potential Benefits to the Organisation of Developing Individuals
  • Assess the Benefits to the Individual of Personal Development

Module 16: Be Able to Plan for an Individual’s Development

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development
  • Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
  • Development Vehicles
  • Develop a Plan to Meet the Identified Development Needs of an Individual

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Who should attend this ILM Level 3 Certificate in Leadership and Management Course?

This course Training Course is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams and contribute to the success of their organisation. This course can be beneficial for a wide range of professionals, including:

  • Team Leaders
  • Production Supervisors
  • Operations Managers
  • First Line Managers
  • Marketing Managers
  • General Managers
  • Project Managers

Prerequisites of the ILM Level 3 Certificate in Leadership and Management Course

The prerequisites for the ILM Level 3 Certificate in Leadership and Management Course demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.

ILM Level 3 Certificate in Leadership and Management Course Overview

The Course is designed to equip delegates with the essential skills and knowledge to excel in leadership roles. This ILM Certificate in Leadership and Management course is highly relevant in today’s dynamic business environment, where effective leadership is critical to organisational success. Delegates will gain insights into fundamental management principles, enabling them to lead teams more effectively and drive organisational performance.

Proficiency in Leadership and Management is crucial for professionals aspiring to advance their careers, particularly those in Supervisory, First-line Management, or Team Leadership roles. Mastering these skills not only enhances individual performance but also contributes to the organisation's overall success. Professionals aiming to lead teams, manage projects, or improve workplace productivity will benefit significantly from this training.

This 2-day training course offered by The Knowledge Academy provides delegates with practical tools and strategies to improve their leadership capabilities. Through interactive sessions and real-world examples, delegates will learn how to motivate teams, manage conflicts, and make informed decisions. By the end of the course, delegates will have a clear understanding of their leadership style and how to apply it effectively in various situations.

Course Objectives

  • To understand key leadership and management principles
  • To enhance communication skills for effective team leadership
  • To develop strategies for conflict resolution
  • To learn techniques for motivating and engaging teams
  • To improve decision-making skills
  • To identify and develop personal leadership styles

After completing this Course, delegates will receive an ILM Certificate in Leadership and Management, validating their leadership and management skills. This certification is a valuable asset for career progression and demonstrates a commitment to professional development.

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What’s included in this ILM Level 3 Certificate in Leadership and Management Course?

  • ILM Level 3 Certificate in Leadership and Management Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 3 Certificate in Leadership and Management Certificate 
  • Digital Delegate Pack

ILM Level 3 Certificate in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM | ILM Level 3 | ILM Certificate In Leadership And Management. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ILM | ILM Level 3 | ILM Certificate In Leadership And Management, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ILM | ILM Level 3 | ILM Certificate In Leadership And Management FAQs

The is a qualification designed to develop essential leadership skills for aspiring managers. It focuses on improving leadership techniques, team management, and decision-making to enhance workplace performance and effectiveness.
The prerequisites for this Training demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.
The course equips delegates with essential leadership skills, helping them lead teams effectively, improve productivity, and advance in supervisory roles, ultimately contributing to organisational success in today’s dynamic business environment.
The course is aimed at individuals in supervisory or first-line management roles, or those aspiring to these positions, who seek to enhance their leadership skills and management capabilities.
There are no formal entry requirements for the course. However, it is recommended that candidates have some experience in a supervisory role or a similar position to benefit fully from the course.
The primary purpose of the course Training is to equip individuals with the essential skills and knowledge needed to lead and manage teams effectively, enhancing their ability to perform successfully in leadership roles.
In the course Certification course, you will learn key leadership skills, effective team management techniques, decision-making strategies, how to manage workplace relationships, and ways to improve personal and team performance in a managerial role.
The course covers topics including understanding leadership, managing workplace relationships, team performance, communication, decision-making, problem-solving, managing change, and how to motivate and develop teams effectively within a managerial context.
This course typically takes between 6 to 12 months to complete, depending on the pace of study and the structure of the course delivery by the training provider.
The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
This course focuses on foundational leadership skills for first-line managers, offering a broader and more in-depth study than the Level 3 Award, but it is less extensive than the Level 3 Diploma, which covers additional management topics in greater detail.
Course materials for the ILM level 3 Leadership and Management Certificateare regularly reviewed and updated to ensure they reflect current best practices, industry standards, and the latest developments in leadership and management theory.
The course content for the ILM level 3 Leadership and Management Certificate is delivered through a combination of online learning, workshops, tutorials, and self-directed study, allowing for flexibility in learning while ensuring comprehensive coverage of the material.
Yes, the ILM level 3 Leadership and Management Certificate is recognised internationally, valued by employers across various industries as a mark of effective leadership and management skills, and it enhances career prospects globally.
Yes, the ILM level 3 Leadership and Management Certificate is ideal even if you're already in a management position. It helps enhance your leadership skills, deepen your understanding of management practices, and improve your effectiveness in your current role.
Maintaining your ILM qualification involves ongoing professional development, keeping your skills and knowledge up to date through continuous learning, and applying best practices in leadership and management. There is no formal re-certification required, but staying engaged in professional development activities is recommended.
The system requirements for the online training typically include a reliable internet connection, a computer or tablet with updated web browsers, speakers or headphones, and software for viewing PDF files, video conferencing, and document editing.
To register for the ILM level 3 Leadership and Management course, visit The Knowledge Academy's website, navigate to the course page, and click on the registration button. Fill in the required details, select your preferred schedule, and complete the payment process.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
The Knowledge Academy in Mississauga stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for ILM Level 3 Certificate in Leadership and Managementin Mississauga starts from CAD6995
The Knowledge Academy is the Leading global training provider for ILM Level 3 Certificate in Leadership and Management.
Please see our ILM Level 3 courses available in Mississauga
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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