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ISO 20000 Internal Auditor Overview
ISO 20000 Internal Auditor Outline
Module 1: Information Technology Service Management (ITSM)
- Business Case
- Define the Scope of ITSMS
- IT Service Management
- Benefits of IT Service Management
- ITSMS Policy
- Documentation of Process and Procedures
- Process Approach
- Principles of Information Technology
- Develop a Project Plan
- Accounting the IT Services
- Accounting and Budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- What is ISO/IEC 20000?
- Benefits of ISO/IEC 20000
- ISO/IEC 20000 – Parts
Module 3: Scope
- General
- Application
Module 4: Terms and Definitions
- Introduction
- Terms Specific to Management System Standards
- Terms Specific to Service Management
Module 5: Context of the Organisation
- Understanding the Organisation and its Context
- Understanding the Needs and Expectations of Interested Parties
- Determining the Scope of the Service Management System
- Service Management System
Module 6: Introduction to Auditing
- Define Auditing
- Types of Audits
- Audit Terminology
- Benefits of Auditing
Module 7: Auditing Roles and Principles
- Auditing Roles
- Audit Team
- Maintaining Confidentiality
- Independence
- Evidence-Based Approach
- Integrity
- Fair Presentation of Audit Reports
Module 8: Responsibilities of the Auditor
- Management of Personnel
- Preparing Checklist
- Scope of Work
- Managing an Audit Programme
- Communication at All Levels of Organisation
Module 9: Skills and Competencies of an Internal Auditor
- Personal Attributes
- Skills
- Knowledge
Module 10: Purpose of Internal Auditing
- Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorise Nonconformities
- Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests
Module 11: Leadership
- Leadership and Commitment
- Policy
- Organisational Roles, Responsibilities, and Authorities
Module 12: Planning
- Actions to Address Risks and Opportunities
- Service Management Objectives and Planning to Achieve Them
- Plan the Service Management System
Module 13: Support of the Service Management System
- Resources
- Competence
- Awareness
- Communication
- Documented Information
- Knowledge
Who should attend this ISO 20000 Internal Auditor Training Course?
The ISO 20000 Internal Auditor Course is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. Here are the professionals who will benefit from attending this course:
- Audit Managers
- IT Service Managers
- Service Delivery Managers
- IT Consultants
- Risk Managers
- IT Auditors
- Quality Assurance Professionals
Prerequisites of the ISO 20000 Internal Auditor Training Course
There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.
ISO 20000 Internal Auditor Training Course Overview
ISO 20000 is the international standard for IT service management, designed to help organisations deliver effective managed services. This course provides a comprehensive introduction to ISO 20000, focusing on its relevance in today’s IT-dependent business environment. Delegates will gain insights into the requirements and processes needed to perform internal audits in accordance with ISO 20000 standards.
Proficiency in ISO 20000 is crucial for professionals aiming to ensure their organisation's IT services meet global standards. IT Managers, Quality Managers, Auditors, and IT Professionals should master this subject to enhance their capability in managing and auditing IT service management systems effectively. Mastery of ISO 20000 ensures high-quality service delivery, customer satisfaction, and continual improvement.
This 2-day training by The Knowledge Academy will equip delegates with the necessary skills to conduct successful internal audits against ISO 20000 requirements. It covers the audit lifecycle, from planning and conducting audits to reporting and follow-up. Through practical exercises and expert guidance, participants will learn how to identify non-conformities and opportunities for improvement, ensuring their organisation's IT services are robust and reliable.
Course Objectives
- To understand the principles and requirements of ISO 20000
- To learn the processes involved in IT service management
- To develop the skills to plan and conduct internal audits
- To identify and evaluate non-conformities
- To understand the roles and responsibilities of an Internal Auditor
- To gain insights into effective audit reporting
After completing the course, delegates will receive a certificate recognising their ability to perform ISO 20000 internal audits effectively. This certification demonstrates their expertise in maintaining high standards of IT service management within their organisation.
What’s included in this ISO 20000 Internal Auditor Training Course?
- ISO 20000 Internal Auditor Examination
- World-Class Training Sessions from Experienced Instructors
- ISO 20000 Internal Auditor Certificate
- Digital Delegate Pack
ISO 20000 Internal Auditor Exam Information
To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows:
- Question Type: Multiple Choice
- Total Questions: 30
- Total Marks: 30 Marks
- Pass Mark: 50%, or 15/30 Marks
- Duration: 40 Minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Internal Auditor. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ISO 20000 Internal Auditor, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
ISO 20000 Internal Auditor FAQs
ISO 20000 is a globally recognised standard that specifies best practices for IT Service Management (ITSM), focusing on aligning IT services with the needs of businesses and ensuring their efficient delivery.
Yes, ISO 20000 Internal Auditor Training Courses conclude with an examination, which assesses the delegate’s understanding of the course material and their ability to apply it in real-world scenarios.
There are no formal prerequisites for this ISO 20000 Internal Auditor Course.
The ISO 20000 Internal Auditor Course covers the principles and practices of conducting and leading internal audits, focusing on the evaluation of ITSM processes in line with ISO 20000 standards.
This course is most ideal for IT professionals, quality assurance managers, and auditors who aim to specialise in internal auditing of IT Service Management Systems as per ISO 20000 standards.
Our Internal Auditor Course includes a digital delegate pack, training sessions under experienced trainers, and a certificate upon completion of the course.
The duration of this Internal Audit Training spans across 3 days.
The Knowledge Academy offers a wide range of ISO certification courses, including ISO 9001 (Quality Management), ISO 27001 (Information Security Management), ISO 14001 (Environmental Management), and others, catering to various aspects of business management and compliance.
The training fees for ISO 20000 Internal Auditorin Canada starts from CAD3095
The Knowledge Academy is the Leading global training provider for ISO 20000 Internal Auditor.
Please see our ISO 20000 Training courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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