Course information

ISO 10001 Quality Management System Training​ Course Outline

Module 1: Introduction to ISO 10001 Standard

  • Introduction
  • Scope
  • Normative References
  • Terms and Definition

Module 2: Guiding Principles

  • General
  • Commitment
  • Capacity
  • Transparency
  • Accessibility
  • Responsiveness
  • Information Integrity
  • Accountability
  • Improvement
  • Confidentiality
  • Customer-Focused Approach
  • Competence and Timeliness

Module 3: Code Framework

  • Context of the Organisation
  • Establishment
  • Integration
  • Case Study

Module 4: Planning, Design, Development, and Implementation

  • Determine Code Objectives
  • Gather and Assess Information
  • Obtain and Assess Input from Relevant Interested Parties
  • Prepare Code
  • Prepare Performance Indicators
  • Prepare Code Procedures
  • Prepare Internal and External Communication Plan
  • Determine Resources Needed
  • Implementation

Module 5: Maintenance and Improvement

  • Collection of Information
  • Evaluation of Code Performance
  • Evaluation of the Satisfaction with the Code
  • Review of the Code and Code Framework
  • Continual Improvement
  • Case Study

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Who should attend this ISO 10001 Quality Management System Training Course?

This ISO 10001 Quality Management System Training Course is designed for professionals involved in quality management, customer satisfaction, and organisational improvement. The following professionals can greatly benefit from attending this ISO Certification:

  • Quality Managers
  • Customer Service Managers
  • Process Improvement Specialists
  • Auditors
  • Quality Assurance Professionals
  • Customer Experience Managers
  • Compliance Officers

Prerequisites of this ISO 10001 Quality Management System Training Course

There are no formal prerequisites for this ISO 10001 Quality Management System Course. However, familiarity with Quality Management concepts can be beneficial for the delegates.

ISO 10001 Quality Management System Training Course Overview

ISO 10001 pertains to Quality Management Systems (QMS), emphasising customer satisfaction through effective processes. It holds relevance in ensuring consistent delivery of quality products or services, fostering customer trust, and enhancing competitiveness in today's market driven by customer-centricity.

Proficiency in ISO 10001 is essential for Quality Managers, Auditors, Compliance Officers, Customer Service Professionals, and those overseeing business operations. Mastery of this standard enables them to implement robust QMS practices, prioritise customer needs, and enhance customer satisfaction, which is crucial for sustaining business success.

This 1-day training delves into ISO 10001's principles, covering customer-focused strategies, quality assurance, and continual improvement. Delegates gain insights into enhancing customer satisfaction, implementing effective QMS, and aligning business processes with customer expectations, enhancing their capability to deliver superior products or services.

Course Objectives

  • To comprehend the principles of ISO 10001 for Quality Management Systems
  • To implement customer-focused strategies to enhance satisfaction
  • To establish and maintain effective QMS practices within organisations
  • To prioritise customer needs and expectations in business operations
  • To ensure continual improvement in product/service quality
  • To align business processes with customer-centric approaches

Delegates completing this ISO Certification Course will possess comprehensive expertise in ISO 10001, enabling them to implement and maintain robust Quality Management Systems focused on enhancing customer satisfaction. They'll have the skills to prioritise customer needs, improve product/service quality, and align business processes effectively.

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What’s included in this ISO 10001 Quality Management System Course?

  • ISO 10001 Quality Management System Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 10001 Quality Management System Certificate
  • Digital Delegate Pack

ISO 10001 Quality Management System​ Exam Information 

To achieve the ISO 10001 Quality Management System Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes

Why choose us

Our Barrie venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Barrie is a city of around 135,000 located in Ontario, Canada around the shore of Lake Simcoe. It is the 34th largest city in Canada and is highly industrialised and tightly populated. There are two English language school boards operating in Barrie, one for the public education schools and one for the Catholic population. Also in Barrie are two French school boards and several private schools. There are vast numbers of elementary schools and around ten high schools. The main university in Barrie is the Georgian College. It caters to more than 10,000 full time students and 25,000 part time students and offers a large amount of high quality courses and programs to a high level of student and employment satisfaction. The University Partnership Centre (UPC) was founded at Georgian College and offers a wide variety of Bachelor and Master’s degrees from different university and ensures the college can expand to offer different levels of studies. Two facilities have been added to the Georgian College in the past decade, including the ‘Sadlon Centre for Health and Wellness’ and the ‘Centre for Sustainable Technologies’. These facilities provide students with the opportunity to delve into more specialist subjects and acquire special and advanced degrees while using cutting edge laboratories and classrooms. Sadlon Centre for Health and Wellness provides clinics for the public and allows up to 3000 students to learn about healthcare. Centre for Sustainable Technologies leads the way in construction and energy programming and highly influences the technology and future of building and construction industries.

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Address

Liberty North,
100 Caplan Avenue,
Barrie,
ON L4N 9J2
Canada

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 10001 Quality Management System Training | ISO Training in Barrie. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 10001 Quality Management System Training | ISO Training in Barrie, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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ISO 10001 Quality Management System Training | ISO Training in Barrie FAQs

ISO (International Organisation for Standardisation) is a global entity that develops and publishes international standards to ensure the quality, safety, and efficiency of products, services, and systems. It helps organisations maintain high standards and achieve consistency across various industries worldwide.
ISO 10001 is a standard that provides guidelines for customer satisfaction codes of conduct. It focuses on creating and maintaining codes of conduct for organisations to meet customer expectations, reduce complaints, and improve overall satisfaction.
A Quality Management System (QMS) is a framework of processes and procedures designed to ensure consistent quality in products or services. It helps organisations meet customer and regulatory requirements while continuously improving operational efficiency.
ISO 10001 Quality Management System focuses on implementing codes of conduct that address customer satisfaction. It helps organisations manage customer expectations effectively, ensuring that services and products meet defined quality standards.
ISO 10001 deals specifically with customer satisfaction codes of conduct, while ISO 9001 is a broader quality management standard. ISO 9001 focuses on the overall effectiveness of an organisation’s quality management system, while ISO 10001 targets improving customer satisfaction through specific guidelines.
There are no formal prerequisites for attending this ISO 10001 course. However, a basic understanding of quality management principles or previous exposure to ISO standards can be beneficial for delegates.
This course is ideal for Quality Managers, Customer Service Professionals, and anyone involved in managing customer satisfaction. It is also suited for business owners and executives aiming to enhance customer experience and meet quality management goals.
In this training, you will learn how to develop, implement, and maintain codes of conduct focused on customer satisfaction. You’ll gain practical insights into improving service quality, reducing complaints, and enhancing customer loyalty.
This certification aims to equip delegates with the knowledge and skills to implement a robust customer satisfaction code of conduct, improving customer relationships and enhancing overall organisational performance.
The training provides numerous benefits, including improved customer satisfaction, reduced complaints, enhanced organisational reputation, and compliance with international quality standards. It also boosts customer trust and operational efficiency.
The difficulty level is moderate, making it accessible for individuals with basic knowledge of Quality Management Systems. No advanced technical expertise is required, making it suitable for professionals from various fields.
Holding an ISO 10001 Certification signifies that you are equipped to enhance customer satisfaction through well-defined codes of conduct. It showcases your ability to implement quality management practices and strengthens your professional credentials.
This online course includes comprehensive training materials, access to expert instructors, interactive learning sessions, and practical case studies. You will also receive a certification upon successful completion of the course.
Individuals in Customer Service Management, Quality Control, or Business Leadership Roles can benefit from this certification. It is particularly relevant for those looking to improve customer satisfaction and enhance service quality in their organisations.
The duration of this ISO 10001 QMS Certification Training is 1 day.
Yes, The Knowledge Academy offers corporate training for this course. Our tailored training can be customised to meet the specific needs of your organisation and delivered at your convenience.
Taking this training will help you enhance customer satisfaction, improve service quality, and reduce complaints. It equips you with internationally recognised skills that will contribute to your organisation’s growth and your career development.
Yes, The Knowledge Academy provides 24/7 support for all our training courses, ensuring that you receive assistance whenever needed. Our dedicated support team is always available to address any questions or concerns.
After completing this course, you can implement the customer satisfaction codes of conduct in your organisation, improve customer experiences, and apply for more advanced ISO certifications to further enhance your expertise.
Yes, we offer a self-paced online option for the ISO 10001 Quality Management System Course. This flexible learning format allows you to study at your own pace, making it ideal for busy professionals.
If you experience any issues accessing the course, feel free to reach out to our dedicated support team. You can contact us via email or phone, and we will resolve the issue promptly.
This certification opens up career opportunities in quality management, customer service management, and business operations. You may also pursue roles such as quality assurance manager or customer satisfaction specialist.
Yes, there is a final examination at the end of the course to assess your understanding of the concepts. Upon passing the exam, you will receive an internationally recognised ISO 10001 certification.
The training fees for ISO 10001 Quality Management System Trainingin Barrie starts from CAD2595
The Knowledge Academy is the Leading global training provider for ISO 10001 Quality Management System Training.
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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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