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ITIL® 4 Specialist: Business Relationship Management Course Overview
ITIL® 4 Specialist: Business Relationship Management Training Course Outline
Module 1: Key Concepts of Business Relationship Management
- Identify the Purpose, PSFs, and Value of the BRM Practice
- Key Challenges of Business Relationship Management
- Key Stakeholders of Service Relationships
- Service Journey Model
- Types of Service Relationships
- Role of BRM in Each Type of Service Relationship
Module 2: BRM Value Streams and Processes
- ITIL® Service Value Chain Model
- Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
- Understand the Two Main Processes of the BRM Practice
- Know how to Develop and Apply Relationship Models
- Know how to Integrate BRM in the Organisation's Value Streams
Module 3: How to Apply the BRM Models and Techniques?
- How to Apply the Following in the Context of BRM?
Module 4: BRM Roles, Skills, and Organisational Solutions
- Understand the Key Skills Required for BRM
- Responsibilities of the Relationship Manager and Relationship Agent Roles
- Know how to Apply the LACMT Model to BRM Activities
- Know how to Position BRM within an Organisational Structure
Module 5: How Does Information and Technology Support and Enable BRM?
- Identify the Key Inputs and Outputs of the BRM Practice
- Describe the key BRM Automation Tools and their Role in the Practice
Module 6: Role of Partners and Suppliers in BRM
- Understand the Complexity of Service Relationships
- Understand the Dependencies of BRM on Third Parties
Module 7: How to Develop the BRM Capability in an Organisation?
- Understand the Key Concepts of the ITIL Maturity Model
- Know how to Apply Capability Criteria to Plan BRM Capability Development
- Identify Key Metrics and Methods for Improving BRM Capabilities
- Apply the Key Steps of the BRM Capability Development
Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?
This ITIL® 4 Specialist: Business Relationship Management Course is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organisations, and their stakeholders. The ITIL Certification is beneficial for these professionals:
- Business Relationship Managers
- Service Level Managers
- Business Analysts
- IT Directors
- Account Managers
- Project Managers
- Service Portfolio Managers
Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course
To attend the ITIL® 4 Specialist: Business Relationship Management training, participants need to have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.
ITIL® 4 Specialist: Business Relationship Management Training Course Overview
In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This ITIL Course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.
Understanding the dynamics of Business Relationship Management is crucial for IT professionals, Business Analysts, and Service Managers. ITIL® 4 Specialist: BRM is designed for those aiming to enhance their skills in managing relationships between IT and business stakeholders. As organisations strive for alignment between IT services and business goals, individuals with expertise in BRM are well-positioned to drive value.
This 3-day ITIL Certification Training by The Knowledge Academy provides a comprehensive and practical approach to ITIL® 4 Specialist: BRM. Delegates will delve into the intricacies of BRM processes, stakeholder engagement, and communication strategies. The course equips participants with the tools to create a collaborative environment, facilitating the achievement of business objectives through effective IT service management.
Course Objectives
- To understand the principles and practices of ITIL® 4 Business Relationship Management
- To explore effective communication strategies between IT and business stakeholders
- To master the processes and techniques for stakeholder engagement
- To gain insights into aligning IT services with business objectives
- To enhance skills in creating a collaborative and value-driven IT environment
- To obtain the ITIL® 4 Specialist: Business Relationship Management Certification
Upon completing this ITIL Certification course, delegates will benefit by gaining a comprehensive understanding of BRM, enhancing their ability to bridge the gap between IT and business, and earning a valuable certification that validates their expertise in ITIL® 4 Specialist: Business Relationship Management.
What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?
- ITIL® 4 Specialist: Business Relationship Management Training Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL® 4 Specialist: Business Relationship Management Training Certificate
- Digital Delegate Pack
ITIL® 4 Specialist Business Relationship Management Training Exam Information
The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery.
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65%, or 26/40 Marks
- Duration: 90 minutes
- Open Book/ Closed Book: Closed book
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Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Business Relationship Management Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
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Join a scheduled class with a live instructor and other delegates.
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Engage in activities, and communicate with your trainer and peers.
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We handpick from a global pool of expert trainers for our Online Instructor-led courses.
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With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
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Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: Business Relationship Management Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
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ITIL® 4 Specialist: Business Relationship Management Course FAQs
The ITIL® 4 Specialist: Business Relationship Management Course is part of the ITIL 4 Certification scheme, which focuses on improving a professional's ability to manage and integrate stakeholders effectively. This course emphasises the importance of maintaining positive business relationships and identifying and satisfying business needs as a core aspect of IT service management.
The benefits of the ITIL® 4 Specialist: Business Relationship Management Certification Course include acquiring specialised skills in managing IT-business relationships, enhancing collaboration, and ensuring that IT services align effectively with the strategic objectives of the organisation. This certification also validates expertise in fostering positive interactions between IT and business stakeholders.
There are no formal prerequisites for attending this ITIL® 4 Specialist: Business Relationship Management Course.
The ITIL® 4 Specialist: Business Relationship Management Course distinguishes itself from other ITIL ® 4 certifications by focusing on developing specialised skills in managing relationships between IT service providers and business entities, ensuring a strategic alignment between IT services and organisational objectives.
The ITIL® 4 Business Relationship Management Training Course includes the ITIL® 4 Specialist: Business Relationship Management Training Examination, world-class training sessions conducted by experienced instructors, an ITIL® 4 Specialist Training Certificate upon completion, and a digital delegate pack.
The course spans a duration of 3 days.
Yes, delegates will receive certification upon successfully completing the ITIL ® 4 Specialist: Business Relationship Management Training Course and passing the associated exam.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking quality professional education.
After completing this ITIL® 4 Specialist: Business Relationship Management Course, individuals can explore various career opportunities, including roles in Business Relationship Management, Service Management, and IT leadership positions, as the certification enhances skills crucial for managing effective IT-business relationships and aligning IT services with organisational goals.
The training fees for ITIL® 4 Specialist: Business Relationship Management Coursein Canada starts from CAD3395
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Business Relationship Management Course.
Please see our ITIL® Certification Training courses available in Canada
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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