Course information

ITIL® 4 Specialist: Business Relationship Management Training Course Outline

Module 1: Key Concepts of Business Relationship Management

  • Identify the Purpose, PSFs, and Value of the BRM Practice
  • Key Challenges of Business Relationship Management
  • Key Stakeholders of Service Relationships
  • Service Journey Model
  • Types of Service Relationships
  • Role of BRM in Each Type of Service Relationship

Module 2: BRM Value Streams and Processes

  • ITIL® Service Value Chain Model
  • Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
  • Understand the Two Main Processes of the BRM Practice
  • Know how to Develop and Apply Relationship Models
  • Know how to Integrate BRM in the Organisation's Value Streams

Module 3: How to Apply the BRM Models and Techniques?

  • How to Apply the Following in the Context of BRM?

Module 4: BRM Roles, Skills, and Organisational Solutions

  • Understand the Key Skills Required for BRM
  • Responsibilities of the Relationship Manager and Relationship Agent Roles
  • Know how to Apply the LACMT Model to BRM Activities
  • Know how to Position BRM within an Organisational Structure

Module 5: How Does Information and Technology Support and Enable BRM?

  • Identify the Key Inputs and Outputs of the BRM Practice
  • Describe the key BRM Automation Tools and their Role in the Practice

Module 6: Role of Partners and Suppliers in BRM

  • Understand the Complexity of Service Relationships
  • Understand the Dependencies of BRM on Third Parties

Module 7: How to Develop the BRM Capability in an Organisation?

  • Understand the Key Concepts of the ITIL Maturity Model
  • Know how to Apply Capability Criteria to Plan BRM Capability Development
  • Identify Key Metrics and Methods for Improving BRM Capabilities
  • Apply the Key Steps of the BRM Capability Development

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Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?

This ITIL® 4 Specialist: Business Relationship Management Course is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organisations, and their stakeholders.  The ITIL Certification is beneficial for these professionals:

  • Business Relationship Managers
  • Service Level Managers
  • Business Analysts
  • IT Directors
  • Account Managers
  • Project Managers
  • Service Portfolio Managers

Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course

To attend the ITIL® 4 Specialist: Business Relationship Management training, participants need to have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Business Relationship Management Training Course Overview

In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This ITIL Course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.

Understanding the dynamics of Business Relationship Management is crucial for IT professionals, Business Analysts, and Service Managers. ITIL® 4 Specialist: BRM is designed for those aiming to enhance their skills in managing relationships between IT and business stakeholders. As organisations strive for alignment between IT services and business goals, individuals with expertise in BRM are well-positioned to drive value.

This 3-day ITIL Certification Training by The Knowledge Academy provides a comprehensive and practical approach to ITIL® 4 Specialist: BRM. Delegates will delve into the intricacies of BRM processes, stakeholder engagement, and communication strategies. The course equips participants with the tools to create a collaborative environment, facilitating the achievement of business objectives through effective IT service management.

Course Objectives

  • To understand the principles and practices of ITIL® 4 Business Relationship Management
  • To explore effective communication strategies between IT and business stakeholders
  • To master the processes and techniques for stakeholder engagement
  • To gain insights into aligning IT services with business objectives
  • To enhance skills in creating a collaborative and value-driven IT environment
  • To obtain the ITIL® 4 Specialist: Business Relationship Management Certification

Upon completing this ITIL Certification course, delegates will benefit by gaining a comprehensive understanding of BRM, enhancing their ability to bridge the gap between IT and business, and earning a valuable certification that validates their expertise in ITIL® 4 Specialist: Business Relationship Management.

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What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?

  • ITIL® 4 Specialist: Business Relationship Management Training Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Business Relationship Management Training Certificate
  • Digital Delegate Pack

ITIL® 4 Specialist Business Relationship Management Training Exam Information 

The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery. 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 90 minutes 
  • Open Book/ Closed Book: Closed book

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Edmonton is the capital city of the province of Alberta in Canada. It’s the second largest city in Alberta and the fifth in Canada, with a population of around 850,000 people. Edmonton is known as ‘Canada’s Festival City’ for the fact is hosts a large amount of festivals over the year. Edmonton is the centre of a number of large oil sands projects and diamond mining activities occurring in the northwest territories of Canada. There are two English school boards in Edmonton and one French school board which govern the public schools. There are also a large amount of private schools, not governed by any board, and many parents choose to home-school their children. Schools in Edmonton are funded by property taxes and a large number of provincial grants but also provide resources and support for those who home-school or are home-schooled. There are six universities in Edmonton; Concordia University College of Alberta, MacEwan University, The King's University College, NorQuest College, Northern Alberta Institute of Technology (NAIT) and the University of Alberta, providing a large amount of degrees and programs for students. The largest is the University of Alberta and educates up for 40,000 students on around 400 programs. The second in the MacEwan University which caters to around 40,000 students, 14,000 of these being full-time. This university provides degrees, diplomas and certificates in a wide number of programs. Miscellaneous educational institutions include Taylor University College and Seminary and the Yellowhead Tribal College, which is a First Nations college.

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Address

Intelligent Office
Scotia Place
Tower 1,
10060 Jasper Avenue
Suite 2020 (20th Floor)
Edmonton
Alberta
T5J 3R8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Edmonton. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Edmonton, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Edmonton FAQs

The ITIL® 4 Specialist: Business Relationship Management Course is part of the ITIL 4 Certification scheme, which focuses on improving a professional's ability to manage and integrate stakeholders effectively. This course emphasises the importance of maintaining positive business relationships and identifying and satisfying business needs as a core aspect of IT service management.
The benefits of the ITIL® 4 Specialist: Business Relationship Management Certification Course include acquiring specialised skills in managing IT-business relationships, enhancing collaboration, and ensuring that IT services align effectively with the strategic objectives of the organisation. This certification also validates expertise in fostering positive interactions between IT and business stakeholders.
There are no formal prerequisites for attending this ITIL® 4 Specialist: Business Relationship Management Course.
The ITIL® 4 Specialist: Business Relationship Management Course distinguishes itself from other ITIL ® 4 certifications by focusing on developing specialised skills in managing relationships between IT service providers and business entities, ensuring a strategic alignment between IT services and organisational objectives.
The ITIL® 4 Business Relationship Management Training Course includes the ITIL® 4 Specialist: Business Relationship Management Training Examination, world-class training sessions conducted by experienced instructors, an ITIL® 4 Specialist Training Certificate upon completion, and a digital delegate pack.
Yes, delegates will receive certification upon successfully completing the ITIL ® 4 Specialist: Business Relationship Management Training Course and passing the associated exam.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking quality professional education.
After completing this ITIL® 4 Specialist: Business Relationship Management Course, individuals can explore various career opportunities, including roles in Business Relationship Management, Service Management, and IT leadership positions, as the certification enhances skills crucial for managing effective IT-business relationships and aligning IT services with organisational goals.
The training fees for ITIL® 4 Specialist: Business Relationship Management Coursein Edmonton starts from CAD3395
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Business Relationship Management Course.
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