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ITIL® 4 Foundation Bridge Training Overview
ITIL® 4 Foundation Bridge Certification Course Outline
Module 1: Introduction
- IT Service Management in the Modern World
- About ITIL® 4
- Structure of ITIL® 4
Module 2: Key Concepts of Service Management
- Organisations
- Service Providers
- Service Consumers
- IT Service Management
- Value and Value Co-Creation
- Value: Customer, Outcomes, Costs, and Risks
- Service Offerings
- Service Relationships
- Service Relationships Model
Module 3: Four Dimensions of Service Management
- Four Dimensions Model
- Organisation and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Module 4: ITIL® Service Value System (SVS)
- Service Value System (SVS)
Module 5: Seven Guiding Principles
- Guiding Principles
- Focus on the value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimise and Automate
- Interaction Between Principles
Module 6: Service Value Chain
- Value Chain Activities
- Plan
- Improve
- Engage
- Design and Transition
- Obtain or Build
- Deliver and Support
Module 7: Management Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Module 8: General Management Practices
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
Module 9: Service Management Practices
- Change Control
- Incident Management
- Define IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Desk
- Service Level Management
- Service Request Management
Module 10: Technical Management Practices
- Deployment Management
Who Should Attend this ITIL® 4 Foundation Bridge Certification Course?
This ITIL Certification is designed for individuals who have already achieved the ITIL v3 Foundation certificate and wish to update their knowledge and skills to the latest ITIL 4 framework. This ITIL Course is therefore beneficial for:
- ITIL® v3 Certified Professionals
- IT Managers
- Service Desk Managers
- System Administrators
- Network Engineers
- IT Consultants
- Project Managers
Prerequisites of this ITIL® 4 Foundation Bridge Course
To pursue this ITIL® 4 Foundation Bridge Course, participants are generally required to have an ITIL® v3 Foundation Certification or equivalent. This ITIL Certification course aims to update v3 knowledge to align with the ITIL® 4 framework.
ITIL® 4 Foundation Bridge Course Overview
The ITIL® 4 Foundation Bridge Course is a specialised training designed for individuals who have previously obtained the ITIL v3 Foundation Certification and wish to upgrade their knowledge and skills to ITIL 4. This ITIL Course serves as a bridge between the ITIL v3 and ITIL 4 frameworks, allowing professionals to understand the key differences, new concepts, and updated practices introduced in ITIL 4.
ITIL v3 Foundation certified professionals, IT Service Managers, IT Practitioners, and anyone seeking to transition to ITIL 4 should prioritise participating in the ITIL® 4 Foundation Bridge Course. This ITIL Course is particularly relevant for professionals looking to update their understanding of IT service management best practices and align their skills with the latest industry standards.
This 1-day ITIL® 4 Foundation Bridge Certification Course covers a comprehensive overview of the ITIL 4 framework, including its core components, guiding principles, service value system, and key practices. Participants will learn about the changes and enhancements introduced in ITIL 4, such as the shift towards a more holistic and flexible approach to service management.
Course Objectives
- To understand the key concepts and principles of ITIL® 4.
- To recognise the differences between ITIL® V3 and ITIL® 4
- To learn how to apply ITIL® 4 practices for service management
- To prepare for the ITIL® 4 Foundation Bridge examination
- To gain the skills needed to transition smoothly to ITIL® 4 practices
Upon completion this ITIL Certification, participants will possess a solid understanding of ITIL® 4 principles and practices, enabling them to effectively implement and manage IT services in alignment with organisational goals. The delegates will become ITIL certified professionals, who will be better prepared for service management, contributing to improved service delivery efficiency.
What's included in this ITIL® 4 Foundation Bridge Certification?
- ITIL® 4 Foundation Bridge Exam
- World-Class Training from Experienced ITIL® Instructors
- ITIL® 4 Foundation Bridge Certificate
- Digital Delegate Pack
ITIL® 4 Foundation Bridge Exam Information
The ITIL® Foundation Bridge course is an accelerated training for those with prior ITIL certification, covering ITIL® 4's key features and its integration with Agile, DevOps, and Lean, preparing participants for the ITIL® 4 Foundation exam.
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65% or 26/40 Marks
- Duration: 60 minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Foundation Bridge Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ITIL® 4 Foundation Bridge Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Great trainer who took the time to explain and/or to provide examples...
Vickie Hinton
excellent instructor, easy to understand, very knowledgeable, thorough
Cindy Berberich
Keith was extremely friendly and informative, and made it a joy to learn the course.
Alex Hunt
ITIL® 4 Foundation Bridge Training FAQs
Please arrive at the venue at 8:45am.
You must hold ITIL V3 Foundation certification or above to attend.
This course is designed for anybody with experience of ITIL V3 who would like to upgrade their knowledge to ITIL 4. It is not suitable for those who are new to ITIL and IT Service Management.
Should you encounter any difficulties, our customer support team is available to assist and promptly resolve any issues you may encounter.
In this course, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this course spans 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Foundation Bridge Trainingin Canada starts from CAD2195
The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Bridge Training.
Please see our ITIL® Certification Training courses available in Canada
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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