Course information

ITIL® 4 Foundation Bridge Certification Course Outline

Module 1: Introduction

  • IT Service Management in the Modern World
  • About ITIL® 4
  • Structure of ITIL® 4

Module 2: Key Concepts of Service Management

  • Organisations
  • Service Providers
  • Service Consumers
  • IT Service Management
  • Value and Value Co-Creation
  • Value: Customer, Outcomes, Costs, and Risks
  • Service Offerings
  • Service Relationships
  • Service Relationships Model

Module 3: Four Dimensions of Service Management

  • Four Dimensions Model
  • Organisation and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Module 4: ITIL® Service Value System (SVS)

  • Service Value System (SVS)

Module 5: Seven Guiding Principles

  • Guiding Principles
    • Focus on the value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimise and Automate
  • Interaction Between Principles

Module 6: Service Value Chain

  • Value Chain Activities
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain or Build
  • Deliver and Support

Module 7: Management Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Module 8: General Management Practices

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management

Module 9: Service Management Practices

  • Change Control
  • Incident Management
  • Define IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management

Module 10: Technical Management Practices

  • Deployment Management

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Who Should Attend this ITIL® 4 Foundation Bridge Certification Course?

This ITIL Certification is designed for individuals who have already achieved the ITIL v3 Foundation certificate and wish to update their knowledge and skills to the latest ITIL 4 framework. This ITIL Course is therefore beneficial for:

  • ITIL® v3 Certified Professionals
  • IT Managers
  • Service Desk Managers
  • System Administrators
  • Network Engineers
  • IT Consultants
  • Project Managers

Prerequisites of this ITIL® 4 Foundation Bridge Course

To pursue this ITIL® 4 Foundation Bridge Course, participants are generally required to have an ITIL® v3 Foundation Certification or equivalent. This ITIL Certification course aims to update v3 knowledge to align with the ITIL® 4 framework.

ITIL® 4 Foundation Bridge Course Overview

The ITIL® 4 Foundation Bridge Course is a specialised training designed for individuals who have previously obtained the ITIL v3 Foundation Certification and wish to upgrade their knowledge and skills to ITIL 4. This ITIL Course serves as a bridge between the ITIL v3 and ITIL 4 frameworks, allowing professionals to understand the key differences, new concepts, and updated practices introduced in ITIL 4.

ITIL v3 Foundation certified professionals, IT Service Managers, IT Practitioners, and anyone seeking to transition to ITIL 4 should prioritise participating in the ITIL® 4 Foundation Bridge Course. This ITIL Course is particularly relevant for professionals looking to update their understanding of IT service management best practices and align their skills with the latest industry standards.

This 1-day ITIL® 4 Foundation Bridge Certification Course covers a comprehensive overview of the ITIL 4 framework, including its core components, guiding principles, service value system, and key practices. Participants will learn about the changes and enhancements introduced in ITIL 4, such as the shift towards a more holistic and flexible approach to service management.

Course Objectives

  • To understand the key concepts and principles of ITIL® 4.
  • To recognise the differences between ITIL® V3 and ITIL® 4
  • To learn how to apply ITIL® 4 practices for service management
  • To prepare for the ITIL® 4 Foundation Bridge examination
  • To gain the skills needed to transition smoothly to ITIL® 4 practices

Upon completion this ITIL Certification, participants will possess a solid understanding of ITIL® 4 principles and practices, enabling them to effectively implement and manage IT services in alignment with organisational goals. The delegates will become ITIL certified professionals, who will be better prepared for service management, contributing to improved service delivery efficiency.  

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What's included in this ITIL® 4 Foundation Bridge Certification?

  • ITIL® 4 Foundation Bridge Exam
  • World-Class Training from Experienced ITIL® Instructors
  • ITIL® 4 Foundation Bridge Certificate
  • Digital Delegate Pack

ITIL® 4 Foundation Bridge Exam Information 

The ITIL® Foundation Bridge course is an accelerated training for those with prior ITIL certification, covering ITIL® 4's key features and its integration with Agile, DevOps, and Lean, preparing participants for the ITIL® 4 Foundation exam. 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL Training | ITIL 4 Training | ITIL Certification in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL Training | ITIL 4 Training | ITIL Certification in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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ITIL Training | ITIL 4 Training | ITIL Certification in Ottawa FAQs

Please arrive at the venue at 8:45am.
You must hold ITIL V3 Foundation certification or above to attend.
This course is designed for anybody with experience of ITIL V3 who would like to upgrade their knowledge to ITIL 4. It is not suitable for those who are new to ITIL and IT Service Management.
Should you encounter any difficulties, our customer support team is available to assist and promptly resolve any issues you may encounter.
In this course, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this course spans 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Foundation Bridge Trainingin Ottawa starts from CAD2195
The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Bridge Training.
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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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