Course information

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

ITIL® 4 Managing Professional Transition Module Course Outline

Module 1: Introduction

  • ITIL® 4 Certification Overview
  • Relation to ITIL® 4 Publications
  • Managing Professional Exam

Module 2: ITIL® 4 Foundation

  • Introduction to Information Technology Infrastructure Library (ITIL®)

Module 3: Key Concepts of Service Management

  • What is Service Management?
  • Value and Value Co-Creation
  • Organisations
  • Service Providers
  • Service Consumers
  • Stakeholders
  • Products and Services            
  • Service Offerings
  • Service Relationships
  • Service Relationships Model
  • Value: Outcomes, Costs, and Risks
  • Utility and Warranty

Module 4: Four Dimensions of Service Management

  • Introduction
  • Four Dimensions Model
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Module 5: ITIL® Service Value System

  • Service Value System (SVS)
  • Service Value System
  • Silos

Module 6: ITIL® Guiding Principles

  • Guiding Principles
  • Seven Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimise and Automate
  • Interaction Between Principles

Module 7: Service Value Chain

  • Service Value Chain
  • Value Chain Activities
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain or Build
  • Deliver and Support

Module 8: Create, Deliver, and Support (CDS)

  • Learning Objectives
  • CDS and the Value Chain
  • Plan and Build a Service Value Stream
  • Types of Organisational Structure
  • Organisational Structure
  • Integrated / Collaborative Teams
  • Team Capabilities, Roles, Competencies
  • Team Culture and Differences
  • Employee Satisfaction Management
  • Working with a Customer-Orientated Mind-Set
  • Positive Communications
  • Workforce Planning
  • Results Based Measuring and Reporting
  • Culture of Continual Improvement
  • Value Stream for a New Service
  • ITIL® Practices
  • Value Stream for User Support
  • Managing Queues and Backlogs
  • Prioritising Work
  • CDS – Summary

Module 9: Drive Stakeholder Value (DSV)

  • ITIL® 4 DSV and the Value Chain
  • Learning Objectives
  • Concept of the Customer Journey
  • Explore
  • Engage
  • Concept of the Customer Journey
  • Supplier and Partner Relationship Types
  • How to Develop Customer Relationships?
  • Mutual Readiness and Maturity
  • Designing Digital Service Experiences
  • Selling and Procuring Service Offerings
  • Agree
  • Onboard and Offboard Customers and Users
  • Planning Onboarding
  • Relating with Users and Fostering Relationships
  • User Engagement and Delivery Channels
  • Enabling Users to Service
  • Elevating Mutual Capabilities
  • Offboarding
  • Continual Value Co-Creation
  • How Users Request Services
  • User Communities
  • Encouraging and Managing Feedback
  • Moments of Truth
  • How to Realise and Validate Service Value
  • Measuring Experience and Satisfaction
  • Measuring Service Value
  • Reporting Service Outcome and Performance
  • Measuring Service Usage
  • Charging Mechanisms
  • Validating Service Value
  • Evaluating and Improving the Customer Journey
  • DSV – Summary

Module 10: High-Velocity IT

  • ITIL®4 HVIT and the Value Chain
  • Understand Terms – Digital Organisation
  • Understand Terms – High-Velocity IT
  • Understand Terms – Digital Transformation
  • Understand Terms – IT Transformation
  • Understand Terms
  • Understand Terms – Digital Products        
  • Understand Terms – Digital Technology  
  • When is Transformation Desirable and Feasible
  • High-Velocity IT Objectives
  • Four Dimensions of Service Management
  • ITIL® Service Value System
  • Service Value Chain
  • Digital Product Lifecycle
  • Key Behaviours
  • Fundamental Concepts for Delivering HVIT
  • Principles, Models, and Concepts
  • HVIT Summary

Module 11: Direct, Plan, and Improve

  • ITIL® 4 DPI and the Value Chain
  • Scope of Control
  • Goals Cascade
  • Policies, Controls, and Guidelines
  • Decision-Making Authority
  • Risk Management
  • Governance                   
  • Controls that are Sufficient, Yet Not Excessive
  • Organisational Change Management
  • OCM Overview
  • Identify and Manage Stakeholders
  • Effective Communication
  • Establishing Feedback Channels
  • DPI – Summary
  • Managing Professional Transition Summary
  • CDS Summary
  • DSV – Summary
  • HVIT Summary
  • DPI - Summary

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Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey.

Who should attend this  ITIL® 4 Managing Professional Transition Module Certification?

The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.

Prerequisites of the ITIL® 4 Managing Professional Transition Module Course

To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

ITIL® 4 Managing Professional Transition Module Course Overview

This course allows professionals with credits from Intermediate modules in ITIL® v3 to transfer their knowledge to the new ITIL® Managing Professional stream and gain the ITIL® Managing Professional certification – all in just 2 days.

Taking previous knowledge of ITIL® into consideration, the course covers the four component modules which make up ITIL® Managing Professional:

  • ITIL® 4 Specialist Create, Deliver and Support
  • ITIL® 4 Specialist Drive Stakeholder Value
  • ITIL® 4 Specialist High Velocity IT
  • ITIL® 4 Strategist Direct, Plan and Improve

This is followed by an exam which confirms knowledge of how to manage successful IT services, teams, and workflows.

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Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

What's Included in this ITIL® 4 Managing Professional Transition Module Course?

  • ITIL® Managing Professional Exam
  • World-class training sessions from experienced instructors
  • ITIL® Managing Professional Certificate
  • Digital Delegate Pack

ITIL® 4 Managing Professional Transition Module Exam Information

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL (V3) the opportunity for a straightforward transition to ITIL 4 to achieve the designation of ITIL 4 Managing Professional.

ITIL® 4 Managing Professional Transition Module exam format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 28 out of 40 marks required to pass (70%)
  • Duration: 90 Minutes
  • Open Book: No, this is a closed book exam

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IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Toronto, a city in the Canadian province of Ontario, has an average population of roughly 2,615,000 spread across 243.33 square miles of land – making it the busiest and most populous region in the whole of Canada.  At The Knowledge Academy, we offer 50,000 classroom based training courses throughout the different areas of Toronto, in order to enhance people’s learning in an array of subject areas.  Education in Canada is generally funded by federal, provincial, and local governments; the system is divided into primary, secondary and post-secondary education and is operated under provincial jurisdiction.  On the whole, there are 190 days in a school year, starting in September and ending towards the last Friday of June.  Some popular and highly regarded universities in Canada include: the University of Toronto (notable alumni including: William Lyon Mackenzie King, Vincent Massey, Donald Sutherland and Lesra Martin), the University of British Columbia (notable alumni including: Eddie Peng, Justin Trudeau and Nardwuar the Human Serviette), and the University of Alberta (notable alumni including: Dayo Wong, George Stanley and Beverley McLachlin).  With its massively diverse citizenry and education options, it is hard to solely categorise the formation of its education system; it is also the home site to four publicly funded K12 school boards, a publicly funded religious K12 school board, a range of K12 private and prepatory school and a plethora of other religious, vocational, career and specialist schools.  As French is a commonly spoken language in Canada, there are also a number of public school boards designed for French language students.  Regarding religious schools, there are a number of Christian, Islamic and Jewish schools based in Toronto, all of which offering a slightly different educational system to their students and are tailored to best suit a specific religion.  With non-public schooling in mind, there are also a variety of religious non-public school boards spread throughout Toronto, namely the Board of Jewish Education of Toronto and the Toronto Adventist District School Board.  

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Address

100 King St W,

Toronto,

ON M5X 1A9,

First Canadian Place, 

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL Courses | ITIL 4 Training in Toronto. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL Courses | ITIL 4 Training in Toronto, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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ITIL Courses | ITIL 4 Training in Toronto FAQs

To attend, you must hold ITIL® V3 Expert certification or have earned at least 17 credits throughout the ITIL® v3 scheme. Alternatively, you can also take the course if you have achieved 15 credits in ITIL® v3 plus ITIL® 4 Foundation certification.
The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
The duration of this ITIL Certification is 3 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Managing Professional Transition Modulein Toronto starts from CAD9995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Managing Professional Transition Module.
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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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