Course information

ITIL® 4 Practitioner Continual Improvement Training Course Outline

Module 1: Introduction to Continual Improvement

  • Key Concepts
  • Purpose and Benefits
  • Success Factors and Key Metrics
  • Key Terms or Concepts

Module 2: Value Streams and Processes

  • Processes of the Practice
  • Inputs and Outputs
  • Key Activities
  • Integrate the Practice in the Organisation’s Value Streams

Module 3: Organisations and People

  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Position the Practice in the Organisational Structure

Module 4: Information and Technology

  • Information and Technology Support and Enable the Practice
  • Activities Have HIGH Dependency on Automation Tools
  • Learn Tips and Recommendations

Module 5: Partners and Suppliers

  • Understand the and Suppliers in the Practice Role of Partners
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice

Module 6: Continual Improvement Capability Development

  • ITIL Capability Model
  • ITIL Guiding Principles

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Who should attend ITIL® 4 Practitioner Continual Improvement Course?

This ITIL® 4 Practitioner Continual Improvement Course is specifically designed for professionals who are committed to driving operational excellence and value creation within their organisations through continuous improvement practices. It is highly beneficial for:

  • IT Support Members
  • Enterprise Architects
  • Project Managers
  • Quality Assurance Managers
  • Project Coordinators
  • Business Leaders Executives
  • IT Operations Leaders

Prerequisites for ITIL® 4 Practitioner Continual Improvement Course

To attend this ITIL® 4 Practitioner Continual Improvement Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner Continual Improvement Training Course Overview

ITIL® 4 Practitioner Continual Improvement Training focuses on the systematic approach to enhance services and operations within an organisation. Its importance lies in providing a structured framework for organisations to adapt and thrive in a rapidly changing business environment, ensuring they remain competitive and relevant. This training offers the benefit of streamlined processes, improved efficiency, and the ability to deliver higher value to customers. It enhances their understanding of best practices in service management, equipping them with skills to drive and manage change effectively. This training opens up career opportunities by validating their expertise in a globally recognised framework, making them valuable assets to their current or prospective employers.

In this 1-day ITIL® 4 Practitioner Continual Improvement Training, delegates will embark on a comprehensive journey to master the principles and processes of continual improvement within the IT service management domain. This course is meticulously designed to provide participants with an in-depth understanding of how to identify and implement improvement initiatives that align with business objectives, enhance service delivery, and foster an environment of continuous growth and innovation. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course objectives:

  • To identify improvement opportunities in IT service management
  • To apply ITIL® guiding principles in real-world scenarios
  • To integrate continual improvement with organisational value streams
  • To leverage technology and automation for process enhancement
  • To collaborate effectively with partners and suppliers for optimisation
  • To develop a robust continual improvement strategy and roadmap

After attending this training, delegates will be equipped with the knowledge and skills to drive significant improvements in their organisations. They will be able to effectively analyse current business processes, identify areas for enhancement, and apply the ITIL® 4 framework to implement changes that lead to operational excellence and increased customer satisfaction.

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What's included in this ITIL® 4 Practitioner Continual Improvement Course?

  • ITIL® 4 Practitioner Continual Improvement Examination
  • World-Class Training from Experienced ITIL® Instructors
  • ITIL® 4 Practitioner Continual Improvement Certificate
  • Digital Delegate Pack

ITIL® 4 Practitioner Continual Improvement Exam Information

The ITIL® 4 Practitioner Continual Improvement Exam evaluates your understanding and application of the ITIL® 4 framework specifically in the context of continual improvement. The following information provides insight into the structure of the ITIL® 4 Practitioner Continual Improvement exam.

  • Question Type: Multiple-Choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Marks: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner Continual Improvement Training in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner Continual Improvement Training in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Practitioner Continual Improvement Training in Mississauga FAQs

We are able to provide support via phone & email prior to attending, during and after the course.
This course is [ 1 ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Practitioner Continual Improvement Trainingin Mississauga starts from CAD2595
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner Continual Improvement Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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