Course information

ITIL® 4 Practitioner Relationship Management Training Course Outline

Module 1: Introduction to Relationship Management

  • Key Concepts of the Practice
  • Purpose
  • Practice Success Factors and Key Metrics
  • Key Terms or Concepts

Module 2: Value Streams and Processes

  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams

Module 3: Organisations and People

  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Position the Practice in the Organisational Structure

Module 4: Information and Technology

  • Information and Technology Support and Enable the Practice
  • Activities Have HIGH Dependency on Automation Tools
  • Use/Apply the Key Tools’ Functionality Required to Automate the Practice

Module 5: Partners and Suppliers

  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice

Module 6: Relationship Management Capability Development

  • ITIL Capability Model Can Be Used to Develop the Practice
  • ITIL Guiding Principles Help to Develop the Practice

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Who should attend ITIL® 4 Practitioner Relationship Management Course?

This ITIL® 4 Practitioner Relationship Management Course is perfectly suited for individuals aiming to enhance their expertise in managing and improving relationships within IT service management. It is particularly beneficial for:

  • IT Service Managers
  • Service Integration Managers
  • Process Improvement Consultants
  • Quality Assurance Coordinators
  • Performance Analysts
  • ESM Analysts
  • Business Process Engineers

Prerequisites for ITIL® 4 Practitioner Relationship Management Course

To attend this ITIL® 4 Practitioner Relationship Management Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL® 4 Foundation Certification.

ITIL® 4 Practitioner Relationship Management Training Course Overview

ITIL® 4 Practitioner Relationship Management is a focused approach to managing and enhancing the relationships between service providers and their customers, partners, and suppliers. Its importance stems from the critical role relationships play in the successful delivery and improvement of IT services. This training offers strategies to build stronger, more productive relationships that drive value and improve service delivery. Individuals benefit by gaining skills that make them adept at navigating complex relationships and fostering collaboration across various levels of an organisation. This training provides a career advantage in IT service management, preparing them for roles that require advanced relationship management and strategic thinking skills.

In this 1-day ITIL® 4 Practitioner Relationship Management Course, delegates will explore the intricacies of establishing, maintaining, and enhancing effective relationships within the IT service management context. This course delves into the methods and practices essential for fostering positive interactions with customers, partners, and suppliers, emphasising the alignment of business needs with IT services. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives:

  • To understand the fundamentals of relationship management
  • To identify and apply key success factors and metrics
  • To integrate relationship management within organisational value streams
  • To leverage technology and tools for relationship enhancement
  • To collaborate effectively with partners and suppliers
  • To develop capabilities using the ITIL capability model

After attending this ITIL® 4 Practitioner Relationship Management Training, delegates will be equipped with the skills and knowledge to effectively manage and nurture pivotal relationships within their organisations. They will be capable of applying ITIL® 4 practices to enhance collaboration and communication with stakeholders, ensuring that IT services align with business goals and deliver maximum value.

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What's included in this ITIL® 4 Practitioner Relationship Management Course?

  • ITIL® 4 Practitioner Relationship Management Examination
  • World-Class Training from Experienced ITIL® Instructors
  • ITIL® 4 Practitioner Relationship Management Certificate
  • Digital Delegate Pack

ITIL® 4 Practitioner Relationship Management Exam Information

The ITIL® 4 Practitioner Relationship Management Exam evaluates your understanding and application of the ITIL® 4 framework specifically in the context of relationship management. The following information provides insight into the structure of the ITIL® 4 Practitioner Relationship Management exam.

  • Question Type: Multiple-Choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Marks: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner Relationship Management Training in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner Relationship Management Training in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Team building opportunity

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What our customers are saying

ITIL® 4 Practitioner Relationship Management Training in Ottawa FAQs

We are able to provide support via phone & email prior to attending, during and after the course.
This course is [ 1 ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Practitioner Relationship Management Trainingin Ottawa starts from CAD2595
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner Relationship Management Training.
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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Flexible delivery methods are available depending on your learning style.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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