Course information

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Outline

Module 1: Introduction to the CAI Practices

  • Processes and Value Streams of the Collaborate, Assure and Improve Practices
  • Information is Exchanged Between the Collaborate, Assure and Improve Practices

Module 2: Introduction to Relationship Management

  • Key Concepts of the Relationship Management Practice 
    • Purpose
    • Success Factors and Key Metrics
    • Key Terms or Concepts

Module 3: Introduction to Supplier Management

  • Key Concepts of the Supplier Management Practice 
    • Purpose
    • Practice Success Factors and Key Metrics
    • Key Terms or Concepts

Module 4: Introduction to Service Level Management

  • Key Concepts of the Service Level Management Practice 
    • Purpose
    • Success Factors and Key Metrics
    • Key Terms or Concepts

Module 5: Introduction to Continual Improvement

  • Key Concepts of the Continual Improvement Practice 
    • Purpose
    • Success Factors and Key Metrics
    • Key Terms or Concepts

Module 6: Introduction to Information Security Management

  • Key Concepts of the Information Security Management Practice 
    • Purpose
    • Success Factors and Key Metrics
    • Key Terms or Concepts

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Who Should Attend ITIL® 4 Specialist Collaborate, Assure and Improve Training?

This ITIL® 4 Specialist Collaborate, Assure and Improve Training is designed for professionals seeking to deepen their understanding and application of advanced ITIL® practices. It is particularly beneficial for:

  • IT Service Managers.
  • Quality Assurance Managers.
  • Change Managers
  • IT Operations Managers.
  • Process Improvement Consultants.
  • Service Desk Managers.
  • IT Project Managers.
  • Business Relationship Managers.

Prerequisites for ITIL® 4 Specialist Collaborate, Assure and Improve Training

There are no formal prerequisites for attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training.

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Overview

ITIL® 4 Specialist Collaborate, Assure and Improve module offers an in-depth exploration of advanced practices within IT service management, focusing on collaboration, assurance, and continual improvement. Its significance lies in its ability to enhance operational efficiency, streamline service delivery, and foster a culture of continuous improvement within organisations. This training promotes more effective and agile processes, leading to improved service quality and customer satisfaction. Individuals benefit by gaining specialised knowledge and skills that increase their proficiency in managing and optimising services, making them invaluable assets to their teams. This certification training opens doors to career advancement opportunities in the ITIL® and IT service management fields, positioning individuals for leadership roles in service improvement initiatives.

In this 3-day's ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will embark on a journey through the core components of the ITIL® 4 Specialist Collaborate, Assure, and Improve module. They will gain a deep understanding of the processes, value streams, and information exchanges that underpin effective collaboration, assurance, and improvement practices within IT service management. The course will cover the foundational concepts of relationship management, offering insights into its purpose, success factors, and key metrics. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

  • To comprehend and apply key concepts of relationship management practice.
  • To identify and utilise success factors, metrics in relationship management.
  • To gain expertise in supplier management for enhancing external partnerships.
  • To adeptly negotiate and manage service levels for optimum performance.
  • To adopt and implement continual improvement strategies for service enhancements.
  • To safeguard information security and ensure comprehensive data integrity management.

After attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will be able to streamline processes and value streams, enhancing the exchange of information across different IT service management practices. They will also be able to manage service levels, applying key success factors and metrics to measure and improve service quality.

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What's included in this ITIL® 4 Specialist Collaborate, Assure and Improve Training?

  • ITIL® 4 Specialist Collaborate, Assure and Improve Training Examination.
  • World-Class Training from Experienced ITIL® Instructors.
  • ITIL® 4 Specialist Collaborate, Assure and Improve Training Certificate.
  • Digital Delegate Pack.

ITIL® 4 Specialist Collaborate, Assure and Improve Exam Information

The ITIL® 4 Specialist Collaborate, Assure and Improve Exam designed for IT professionals who wish to demonstrate their expertise in fostering collaboration, ensuring quality assurance, and driving continuous improvement within the context of IT service management. The following information provides insight into the structure of the ITIL® 4 Specialist Collaborate, Assure and Improve Exam.

  • Question Type: Multiple-Choice
  • Total Questions: 60
  • Total Marks: 60 Marks
  • Pass Marks: 65%, or 39/60 Marks
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Montreal venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Montreal is the largest city in the province of Quebec and is the 9th largest city in the whole of the continent of North America. The city is named after the hill in the heart on the city called Mount Royal. It has and estimated population of roughly 1.65 million people. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Montreal and find that picking a secondary school is a fraught decision involving school zones and ratings. Royal West Academy is one of the most prestigious schools in Montreal. It is a public Anglophone secondary school that performs excellently academically. Royal West Academy is part of the English Montreal School Board. The schools mission is to provide a structured environment for those who are committed to academic study. They offer top computer training courses and have an appreciation for the arts, social issues and community responsibilities. To enter this school students must pass an entrance exam due to the limit places that are available. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Montreal has the highest concentration of post-secondary students of all major cities in North America. There are 4 universities, seven degree awarding institutions and 12 CEGEPS (publicly funded pre‑university college in the province of Quebec) in a 5 mile radius. The University of Montreal is the second largest research university in the country. It is ranked 115th in the world and is the 5th highest ranked Canadian university in the world rankings. The university is affiliated with two other higher education institutions in the area; the École Polytechnique de Montréal (School of Engineering) and HEC Montréal (School of Business). The school of business is widely regarded as being one of the best business schools in Canada. The University of Montreal is a Francophone institute which means the lessons are taught predominantly in French.

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Address

Regus,
2001 University Street, Suite 1700
Montreal
Quebec
H3A 2A6

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist Collaborate, Assure And Improve Training in Montreal. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist Collaborate, Assure And Improve Training in Montreal, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Specialist Collaborate, Assure And Improve Training in Montreal FAQs

The Knowledge Academy will provide support via phone & email prior to attending, during and after the course.
This course is 3 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Specialist Collaborate, Assure and Improve Training Coursein Montreal starts from CAD3395
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist Collaborate, Assure and Improve Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL 4 Practice Manager: Collaborate, Assure and Improve Bundle

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Total without package:  CAD9485

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