Course information

Employee Dispute Resolution Course Outline

Module 1: Introduction to Employee Dispute Resolution

  • What is Employee Dispute Resolution?
  • Model EDR Plan
  • What are the Options for Resolution Under the Model EDR Plan?

Module 2: Procedural Rights and Protections

  • Confidentiality
  • Impartiality
  • Other Procedural Rights and Protections

Module 3: EDR Coordinators

  • What is an EDR Coordinators?
  • Important Qualities of an ERD Coordinators
  • Who Should be an EDR Coordinators

Module 4: EDR Process

  • Informal Advice
  • Assisted Resolution
  • Informal Advise and Assisted Resolution Checklists for EDR Coordinators
  • Formal Complaint
  • EDR Coordinator Responsibilities
  • Employing Office Considerations

Module 5: Administration Responsibilities of the EDR Coordinator

  • Inform Employee About EDR
  • EDR Record
  • Annual Reporting

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Who should attend this Employee Dispute Resolution Course?

The Employee Dispute Resolution Course is a training course that teaches the skills and knowledge necessary to effectively resolve workplace disputes. The course is suitable for a variety of professionals, including:

  • Human Resources Managers
  • Lawyers
  • Business Owners
  • Mediators
  • Labor Relations Experts
  • Legal Professionals
  • Business Owners

Prerequisites of the Employee Dispute Resolution Course

There are no formal prerequisites for this Employee Dispute Resolution Course.

Employee Dispute Resolution Course Overview

Workplace disputes are inevitable in any organisation managing them effectively is crucial to maintaining a harmonious and productive work environment. This course is designed to equip HR professionals, managers, and team leaders with the skills and strategies to resolve conflict constructively and efficiently.

Proficiency in dispute resolution is essential for fostering positive workplace relationships, improving team dynamics, and reducing the risk of legal challenges. By mastering this skill set, professionals can create a culture of open communication, fairness, and collaboration, ensuring employee satisfaction and organisational success.

The Knowledge Academy's 1-day Employee Dispute Resolution Course provides delegates with a thorough understanding of conflict resolution techniques, mediation processes, and negotiation strategies. Through practical scenarios and real-world examples, learners will gain the tools to handle disputes confidently and professionally.

Course Objectives

  • To understand the causes and dynamics of workplace conflicts
  • To learn effective communication techniques for managing disputes
  • To explore mediation and negotiation strategies for conflict resolution
  • To navigate legal and organisational policies related to employee disputes
  • To foster a culture of mutual respect and collaboration in the workplace
  • To develop the skills needed to prevent conflicts from escalating

Upon completing this course, delegates will receive a certification recognising their expertise in employee dispute resolution. This credential will enhance their professional capabilities, enabling them to contribute to a more cohesive and productive work environment.

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What’s included in this Employee Dispute Resolution Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Employee Dispute Resolution Certificate
  • Digital Delegate Pack

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Management Training | Employee Dispute Resolution Masterclass in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Management Training | Employee Dispute Resolution Masterclass in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Management Training | Employee Dispute Resolution Masterclass in Mississauga FAQs

Employment Dispute Resolution (EDR) is the process of resolving conflicts or disagreements between employees and employers in a fair, structured manner, often through mediation, arbitration, or negotiation, aiming to reach a mutual agreement.
There are no formal prerequisites for this Employee Dispute Resolution Course.
This training is ideal for HR Professionals, Managers, Team Leaders, and anyone responsible for handling workplace disputes, fostering positive work environments, and ensuring fair treatment of employees.
Essential skills include active listening, empathy, communication, problem-solving, emotional control, and negotiation, enabling individuals to address and resolve disputes effectively while maintaining professionalism and respect.
Reducing conflict involves promoting open communication, establishing clear expectations, fostering a culture of respect, providing conflict management training, and encouraging team collaboration, which helps prevent issues from escalating.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
Key tips include staying calm, actively listening to all parties, seeking common ground, focusing on solutions rather than blame, and maintaining an impartial stance to facilitate a fair and lasting resolution.
You will learn conflict management techniques, effective communication strategies, mediation skills, how to prevent disputes, and legal considerations in dispute resolution, enabling you to resolve issues professionally and efficiently.
Topics include types of disputes, conflict resolution strategies, communication techniques, legal frameworks, mediation and negotiation skills, dealing with challenging situations, and fostering a positive work culture.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
The Employee Dispute Resolution Certification equips individuals with the necessary skills and knowledge to handle workplace disputes, ensuring compliance with regulations and promoting a harmonious environment in various sectors, including HR, management, and customer service.
Yes, there is an exam to assess your understanding of the course content, ensuring that you have mastered the techniques and knowledge required for effective dispute resolution in the workplace.
Upon successful completion of the course and exam, you will receive a certification, validating your proficiency in resolving employment disputes and enhancing your professional credibility.
Completing this course opens up roles such as HR manager, conflict resolution specialist, employee relations consultant, and other positions where managing workplace disputes and fostering positive employee relations are essential responsibilities.
The Knowledge Academy in Mississauga stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Employee Dispute Resolution Coursein Mississauga starts from CAD2495
The Knowledge Academy is the Leading global training provider for Employee Dispute Resolution Course.
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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