Course information

Employee Dispute Resolution Course Outline

Module 1: Introduction to Employee Dispute Resolution

  • What is Employee Dispute Resolution?
  • Model EDR Plan
  • What are the Options for Resolution Under the Model EDR Plan?

Module 2: Procedural Rights and Protections

  • Confidentiality
  • Impartiality
  • Other Procedural Rights and Protections

Module 3: EDR Coordinators

  • What is an EDR Coordinators?
  • Important Qualities of an ERD Coordinators
  • Who Should be an EDR Coordinators

Module 4: EDR Process

  • Informal Advice
  • Assisted Resolution
  • Informal Advise and Assisted Resolution Checklists for EDR Coordinators
  • Formal Complaint
  • EDR Coordinator Responsibilities
  • Employing Office Considerations

Module 5: Administration Responsibilities of the EDR Coordinator

  • Inform Employee About EDR
  • EDR Record
  • Annual Reporting

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Who should attend this Employee Dispute Resolution Course?

The Employee Dispute Resolution Course is a training course that teaches the skills and knowledge necessary to effectively resolve workplace disputes. The course is suitable for a variety of professionals, including:

  • Human Resources Managers
  • Lawyers
  • Business Owners
  • Mediators
  • Labor Relations Experts
  • Legal Professionals
  • Business Owners

Prerequisites of the Employee Dispute Resolution Course

There are no formal prerequisites for this Employee Dispute Resolution Course.

Employee Dispute Resolution Course Overview

Workplace disputes are inevitable in any organisation managing them effectively is crucial to maintaining a harmonious and productive work environment. This course is designed to equip HR professionals, managers, and team leaders with the skills and strategies to resolve conflict constructively and efficiently.

Proficiency in dispute resolution is essential for fostering positive workplace relationships, improving team dynamics, and reducing the risk of legal challenges. By mastering this skill set, professionals can create a culture of open communication, fairness, and collaboration, ensuring employee satisfaction and organisational success.

The Knowledge Academy's 1-day Employee Dispute Resolution Course provides delegates with a thorough understanding of conflict resolution techniques, mediation processes, and negotiation strategies. Through practical scenarios and real-world examples, learners will gain the tools to handle disputes confidently and professionally.

Course Objectives

  • To understand the causes and dynamics of workplace conflicts
  • To learn effective communication techniques for managing disputes
  • To explore mediation and negotiation strategies for conflict resolution
  • To navigate legal and organisational policies related to employee disputes
  • To foster a culture of mutual respect and collaboration in the workplace
  • To develop the skills needed to prevent conflicts from escalating

Upon completing this course, delegates will receive a certification recognising their expertise in employee dispute resolution. This credential will enhance their professional capabilities, enabling them to contribute to a more cohesive and productive work environment.

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What’s included in this Employee Dispute Resolution Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Employee Dispute Resolution Certificate
  • Digital Delegate Pack

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Management Training | Employee Dispute Resolution Masterclass in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Management Training | Employee Dispute Resolution Masterclass in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Management Training | Employee Dispute Resolution Masterclass in Ottawa FAQs

Employment Dispute Resolution (EDR) is the process of resolving conflicts or disagreements between employees and employers in a fair, structured manner, often through mediation, arbitration, or negotiation, aiming to reach a mutual agreement.
There are no formal prerequisites for this Employee Dispute Resolution Course.
This training is ideal for HR Professionals, Managers, Team Leaders, and anyone responsible for handling workplace disputes, fostering positive work environments, and ensuring fair treatment of employees.
Essential skills include active listening, empathy, communication, problem-solving, emotional control, and negotiation, enabling individuals to address and resolve disputes effectively while maintaining professionalism and respect.
Reducing conflict involves promoting open communication, establishing clear expectations, fostering a culture of respect, providing conflict management training, and encouraging team collaboration, which helps prevent issues from escalating.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
Key tips include staying calm, actively listening to all parties, seeking common ground, focusing on solutions rather than blame, and maintaining an impartial stance to facilitate a fair and lasting resolution.
You will learn conflict management techniques, effective communication strategies, mediation skills, how to prevent disputes, and legal considerations in dispute resolution, enabling you to resolve issues professionally and efficiently.
Topics include types of disputes, conflict resolution strategies, communication techniques, legal frameworks, mediation and negotiation skills, dealing with challenging situations, and fostering a positive work culture.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
The Employee Dispute Resolution Certification equips individuals with the necessary skills and knowledge to handle workplace disputes, ensuring compliance with regulations and promoting a harmonious environment in various sectors, including HR, management, and customer service.
Yes, there is an exam to assess your understanding of the course content, ensuring that you have mastered the techniques and knowledge required for effective dispute resolution in the workplace.
Upon successful completion of the course and exam, you will receive a certification, validating your proficiency in resolving employment disputes and enhancing your professional credibility.
Completing this course opens up roles such as HR manager, conflict resolution specialist, employee relations consultant, and other positions where managing workplace disputes and fostering positive employee relations are essential responsibilities.
The Knowledge Academy in Ottawa stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Employee Dispute Resolution Coursein Ottawa starts from CAD2495
The Knowledge Academy is the Leading global training provider for Employee Dispute Resolution Course.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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